Huge packet loss / disconnections / sync speed drops for a week

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Huge packet loss / disconnections / sync speed drops for a week

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Screeb

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#1031773 26-Apr-2014 19:20

FireEngine:
Screeb: I'm 99% positive that the only thing connected is the Genius.

You could also try simply power off the modem, then unplug the ADSL cable and replug it both at the jackpot and modem end. if it is a slightly corroded jackpot it may wipe the connectors and clean up the connection, no guarantees but you can't do much else until the modem arrives.

I messed about with the connectors a bit before posting the thread (I do have some initiative

), but I'll try again with the power off and report back.

...

Just did so - connectors (on the cable at least) look perfectly clean. Gave them a good in-and-out and wiggle. Naturally might have a bit of a wait before I can tell if anything's changed, since it has been relatively stable within the last hour.

FireEngine

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#1031797 26-Apr-2014 19:31

Screeb: connectors (on the cable at least) look perfectly clean

I'd expect them to, its the connectors in the jackpot that are likely poor if any due to age....

Regards FireEngine

coffeebaron

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#1031808 26-Apr-2014 20:34

How many jack-points round the home?

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Screeb

698 posts

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#1031833 26-Apr-2014 22:42

coffeebaron: How many jack-points round the home?

Not sure - can't find out right now, but it's a small house - I'd estimate three at most.

cyril7

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#1031921 27-Apr-2014 10:47

Hi, I don't know how many times home owners insist that their phone wiring is fine and they don't want a filter, only to find that it's a complete mess and some joint under the house has decayed and made a rapid decline.

As mentioned numerous times by me, installing a master filter is not just adding a filter and socket to the network, the main issue is creating a RF compatible transmission line on a wiring installation that was originally only intended for voice, this is the major aspect.

Cyril

Screeb

698 posts

Ultimate Geek

#1031949 27-Apr-2014 11:57

cyril7: Hi, I don't know how many times home owners insist that their phone wiring is fine and they don't want a filter, only to find that it's a complete mess and some joint under the house has decayed and made a rapid decline.

As mentioned numerous times by me, installing a master filter is not just adding a filter and socket to the network, the main issue is creating a RF compatible transmission line on a wiring installation that was originally only intended for voice, this is the major aspect.

Cyril

At what point did I insist that my wiring is fine? In fact right in the OP I suggested that is one possible cause. Do you really expect people to spend upwards of $200 on a master filter as soon as there's a problem with their connection (recommendations of having one anyway aside)? I have merely been trying to exhaust all non-expensive, quick fixes. Obviously if it turns out a master splitter is needed, then we will get one, but that hasn't yet been determined. In fact it's still a possibility that the Genius is at fault, not the wiring. (And as an aside, as mentioned in the thread, I'm not a home owner). I know this is not necessarily directed at me, but it must be to some extent, otherwise you wouldn't be posting it in this thread.

cyril7

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#1032059 27-Apr-2014 14:42

Hi, hey dont take it so personal, maybe it was the tone of my reply but no offence was intended, but it was intended as a generic response to the need or not of a master filter, and if you read my reply it states that the filter itself is only a small part of the installation that enables both DSL and pots to operate without upsetting each other, the key is making a wiring layout that was only designed for satisfying voice services to work for both voice and DSL.

If you look at your line stats and all the information you have given its classic wiring issues, sure it could be the modem, but to have your wiring sorted is the only way to categorically say its not this issue. To have the wiring sorted is the same price as filter installed as the "filter" and socket are only 10% of the job $.

Cyril

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Screeb

698 posts

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#1032125 27-Apr-2014 17:37

cyril7: Hi, hey dont take it so personal, maybe it was the tone of my reply but no offence was intended, but it was intended as a generic response to the need or not of a master filter, and if you read my reply it states that the filter itself is only a small part of the installation that enables both DSL and pots to operate without upsetting each other, the key is making a wiring layout that was only designed for satisfying voice services to work for both voice and DSL.

If you look at your line stats and all the information you have given its classic wiring issues, sure it could be the modem, but to have your wiring sorted is the only way to categorically say its not this issue. To have the wiring sorted is the same price as filter installed as the "filter" and socket are only 10% of the job $.

Cyril

Yes, the usefulness of a master splitter is a point that should be more widely known (I would be astounded if my landlord has even heard of the concept), but no one in this thread is suggesting that a master filter isn't a good idea. It's simply a matter of priorities in terms restoring a connection to a usable state.

Now, if you're suggesting as others have too (but not so overtly) that in the process of installing a master splitter + wiring inspection, issues such as, potentially the one I'm experiencing, may be solved in the course of performing the install - that's a fair point, and not one I had thought of. However, as I've said, I'd much prefer to first rule out the easy, cheap stuff, before trying to convince my landlord to have a master splitter installed - that may take far too long, and may not even solve the issue (eg if it was a Genius issue - and yes I know it would at least increase my speed, but that's besides the point here), so perhaps you can understand that in my case, at least, getting a master splitter installed is not exactly on the top of my todo list while packets are dropping left right and centre - and I'm sure the landlord (or flatmates, if we have to pay) would agree.

Anyway, getting back to the issue at hand - it seems that since the last Genius reboot (22 hours ago) when I messed around with the connectors (and in fact since three hours before that, after I posted my error-ridden line stats), the connection has been very stable. Only 6 near end CRC and 12 HEC errors, and 0 far end ones over those 22 hours. Only a few flecks of packet loss here and there, probably no more than expected. Not about to bust out the champagne just yet, but so far so good. If this holds up then it seems FireEngine is the hero for suggesting I harass the connectors a bit more! - Speaking of, FireEngine, is it possible for you to do another line test to see how it looks now? Might be able to cancel that new Genius?

(I was actually kind of hoping that the issue would be more involved than that so that I would have better luck convincing the landlord to get a master splitter to be honest)

cyril7

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#1032131 27-Apr-2014 17:41

Hi, if there are only three sockets and you know which is the first socket that the inbound line connect to then its quite simple to optimise the wiring and achieve what a master filter and wiring check will achieve assuming you can keep the points of connection to a minimum, let me know if you want some more suggestions.

Cyril

Screeb

698 posts

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#1032168 27-Apr-2014 19:14

Hmm, so does that mean that we could try putting the Genius on the other sockets, and expect to see a decent change in sync speed? Or would we still have to actually play with the wires?

coffeebaron

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#1032182 27-Apr-2014 19:50

The main reason I mentioned a master filter is you mentioned you are likely getting an electrician out to check the wiring. It would make sense for him to just do the master filter install, as most of the cost would be in getting him out there anyway. Then all bases covered.

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FireEngine

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#1032535 28-Apr-2014 13:08

Screeb: since the last Genius reboot (22 hours ago) when I messed around with the connectors (and in fact since three hours before that, after I posted my error-ridden line stats), the connection has been very stable.

Still only 19 CRC errors since that reboot so looks like crappy jackpoint connector surfaces may have been it....the replacement Genius is on its way, by the time it arrives you'll have a good idea whether the connector wipe has resolved it fully but its looking good so far...

Regards FireEngine

Screeb

698 posts

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#1032773 28-Apr-2014 19:04

FireEngine:
Screeb: since the last Genius reboot (22 hours ago) when I messed around with the connectors (and in fact since three hours before that, after I posted my error-ridden line stats), the connection has been very stable.

Still only 19 CRC errors since that reboot so looks like crappy jackpoint connector surfaces may have been it....the replacement Genius is on its way, by the time it arrives you'll have a good idea whether the connector wipe has resolved it fully but its looking good so far...

Yep, still looking good at 47 hours in (25 CRC errors) - thanks

Will the Genius come with a prepaid return postage stamp or something?

coffeebaron: The main reason I mentioned a master filter is you mentioned you are likely getting an electrician out to check the wiring. It would make sense for him to just do the master filter install, as most of the cost would be in getting him out there anyway. Then all bases covered.

Erm... maybe I'm going blind, but I'm pretty sure you're the only person in this thread, besides FireEngine, who hasn't mentioned a master filter (you've just asked how many jack-points we have)! And I'm also pretty sure I never said I'm likely getting an electrician around, unless I mis-wrote something really badly? Am I going crazy or are you just getting confused with another thread?

Of course, it's a good suggestion, if I were intending on having an electrician around - but that was never the intention until other possibilities were ruled out first (eg new Genius).

FireEngine

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#1032787 28-Apr-2014 19:22

Screeb: Will the Genius come with a prepaid return postage stamp or something?

It should, if it doesn't let me know as it would be possible I hadn't ordered one :-)

Regards FireEngine

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