UFB install questions - Chorus and MyRepublic

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › UFB install questions - Chorus and MyRepublic

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JoeTurksta

61 posts

Master Geek

#1181368 22-Nov-2014 17:56

If the government had picked Vector instead of Chorus, I guarantee that this debarcle with UFB would be significantly better.

What you probably don't know/realise is that Chorus dont update the RSPs on ANYTHING. They have a wonderful habit of sropping the ball and putting a multi dwelling building into the too hard basket. Out of the connections I did for clients in the Auckland CBD, it was like squeezing blood from a stone for the RSP to get info back.

Anyway, my connection today worked great on testing. Ping rate was a bit high, but once I've finished my patch panel tomorrow, I'll go live on it and make my VDSL redundant.

ckc

321 posts

Ultimate Geek
Inactive user

#1181954 24-Nov-2014 10:16

Also, Marc, I would appreciate a proactive response as to why MyRepublic and Chorus wasted my time. I'd hate to have to get the information through Privacy Act requests.

JoeTurksta

61 posts

Master Geek

#1182100 24-Nov-2014 13:00

In bad news... I had power disconnected from the ONT after my testing of connection (which worked fine) while I had my sparkie put power to my newly built rack under my house.

Connected power back and the Optical Light on the ONT is now red. Fault logged with Chorus via. My Republic. I'm hoping for some indication of a repair timeframe this afternoon. In MyR defense, their Tech support guys were great.

Jase2985

13462 posts

Uber Geek

ID Verified

Lifetime subscriber

#1182237 24-Nov-2014 16:58

ckc: Also, Marc, I would appreciate a proactive response as to why MyRepublic and Chorus wasted my time. I'd hate to have to get the information through Privacy Act requests.

you have canceled your order, why are you still going on about it. I highly doubt you will get an answer that will satisfy you.

ckc

321 posts

Ultimate Geek
Inactive user

#1182250 24-Nov-2014 16:59

I have a right to know. What have you got against me finding out?

Jase2985

13462 posts

Uber Geek

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Lifetime subscriber

#1182253 24-Nov-2014 17:01

nothing, you are making a mountain out of a mole hill, and your time and effort would be better focused on something else.

what are you going to do when you get your answer?

Jase2985

13462 posts

Uber Geek

ID Verified

Lifetime subscriber

#1182254 24-Nov-2014 17:02

im just trying to be realistic here

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

ckc

321 posts

Ultimate Geek
Inactive user

#1182259 24-Nov-2014 17:08

Having a straight answer might mean that I could actually get UFB (still could get it), or it might mean the process might be simpler in the future for UFB at another property if I know, or it might be simpler for my friends and relatives to get it if I know, or the information is out there. The information I get might mean that other people in similar situations might skip the process that's wasted a lot of my time already. It might mean that if attention gets brought to it, Chorus might actually decide to improve their processes and lead to a general all round improvement.

Sure, these things might not happen, but knowledge is power. If the taxpayers of NZ are funnelling $1.5bn into this stuff, with Chorus the largest recipient of that money, they deserve to get the VFM that the government insist we get from the public sector. Chorus aren't officially part of the public sector, but the money they get from this rollout means that they have subsidies that dwarf many ministries. That means at some point they need to be accountable in some arena for providing a good service that gives taxpayers VFM.

Jase2985

13462 posts

Uber Geek

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Lifetime subscriber

#1182260 24-Nov-2014 17:11

you could always ask on here what the process should be.

ckc

321 posts

Ultimate Geek
Inactive user

#1182263 24-Nov-2014 17:15

The process wasn't followed. It's immaterial what the process should be if it wasn't followed because Chorus ignored information they were given. From talking to people there's a lot more to it, too.

But actually, I've given up more of my time dealing with Chorus, waiting in for them and then having to be home at 30 minute's notice for the installers, that it doesn't take too much effort to write a few letters and make a few requests to find out what went wrong.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1182296 24-Nov-2014 18:28

JoeTurksta: If the government had picked Vector instead of Chorus, I guarantee that this debarcle with UFB would be significantly better.

What you probably don't know/realise is that Chorus dont update the RSPs on ANYTHING. They have a wonderful habit of sropping the ball and putting a multi dwelling building into the too hard basket. Out of the connections I did for clients in the Auckland CBD, it was like squeezing blood from a stone for the RSP to get info back.

You can blame Chorus all you like but any other company would have the exact same issues as Chorus. Building owners need to approve consent, and this is often not happening quickly. When an install is lodged for a MDU a design process needs to be undertaken to prepare the whole building for UFB, and there are then contributions that some landlords are simply refusing to pay.

Yes dealing with Chorus can be a PITA sometimes, but to blame them for everything is not right.

Chorusnz

430 posts

Ultimate Geek

Trusted

Chorus

#1184853 28-Nov-2014 12:32

Hi Chris,

When your order was placed, your address showed as it needed consent, unfortunately errors on our end caused this process not to be completed correctly. Meaning that when the technician was booked into do the install it was found that further work and that the consent was still required. Our apologies for the confusion and delays caused by the errors with this install. To answer another part of your question. It is our responsibility to reinstate any area’s that are affected during the install. ^JD

xlinknz

1127 posts

Uber Geek

Trusted

#1206390 31-Dec-2014 11:22

23/12 I place my order with MR
26/12 txt from MR saying order placed with Chorus
29/12 Chorus call to make a time for a site visit, I agree to the next day 3pm. She says the tech will call first
30/12 MR router arrives. Chorus Tech calls saying cannot do 3pm. I call back and reschedule for the next day. He says install scheduled for 9/1
31/12 Transfield/Chorus Tech arrives at 7.30am for site survey. I request install 8/1 7.30am [as we are going away]. I sign off the install sheet.

We have a small cabling closet in our garage where all the TV aerial and UTP [Cat5e] cabling comes back too which conviently has 2 power sockets too. I plan have the ONT there which the Tech says is ideal.

The existing UTP is not terminated in RJ45 in the outlets or the cabling cuppoard. I ask the Tech if that can be done [well at least the one that would go to where the MR Asus router will be. He says not they will not terminate/crimp even one UTP with a RJ45 end and I would have to do that myself. Currently all the UTPs are twisted together for the ADSL/POTS [see picture below]. I offer to pay the tech to do it and he says it is essentially out of scope and I would have to get an electrican.

Question: Can I expect the LFC to terminate one existing Cat5 UTP with an RJ45 so that MR router can be presented connected to the ONT. I assume they will have to do that anyway to allow the existing analogue phone to connect to the ATA port on the ONT ?

The wall outlets are BT. From memory one can get BT to RF45 fly leads

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