MyRepublic Experience So Far..

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic Experience So Far..

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1262 posts

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#1230411 3-Feb-2015 12:13

"Expected service time 6 feb" ... so I won't get a working phone for THREE DAYS? It's just configuring the ONT for goodness' sake!

Maybe this is why hardly anyone offers voice over the ONT...

PottsyNZ

336 posts

Ultimate Geek

#1230417 3-Feb-2015 12:22

and you expect it to actually happen on Waitangi day? :P

deadlyllama

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#1230421 3-Feb-2015 12:28

PottsyNZ: and you expect it to actually happen on Waitangi day? :P

No. I got a text on Sunday saying "Hi there! Your phone number is due to be ported over to our services at 8am on Tuesday, 3rd February. Thanks - MyRepublic."

If LFCs take 3 days to reconfigure the ATA in the ONT, then they need a workaround, like having the ATA configuration tied to the customer rather than the customer's phone number, and rewriting caller ID inside their softswitch. Or like calling up the LFC and telling them that this is unacceptable.

coffeebaron

6231 posts

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Lifetime subscriber

#1230453 3-Feb-2015 12:57

I just put my Putaruru address in their sign up, got an email back saying "Your Address Should Be Ready for Fibre Broadband Soon". Wow! I wonder which fibre provider is rolling out in Putaruru? I guess I'll follow this up in a few months time - I'd call that "soon".

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PottsyNZ

336 posts

Ultimate Geek

#1230559 3-Feb-2015 14:35

For those in the know...a set up much as MYR's should have two wan profiles on the ONT correct? one for voip and one for normal internet yes?
When I had a poke around..only the voip profile was there under wan profiles

deadlyllama

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#1230656 3-Feb-2015 16:46

PottsyNZ: For those in the know...a set up much as MYR's should have two wan profiles on the ONT correct? one for voip and one for normal internet yes?
When I had a poke around..only the voip profile was there under wan profiles

How does one poke around in the ONT?

deadlyllama

1262 posts

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#1230660 3-Feb-2015 16:51

Suggested that as my number has been ported to their system, but the phone only rings when I call the number from the MyRepublic range, they could just use the call forwarding feature of their phone system to forward calls to the myrepublic-range number as a stopgap until UFF actually do something.

Clearly they haven't done this. If incoming calls aren't working tomorrow I will have a longer conversation with them.

To be fair this is no worse than the support I have received from other ISPs. MyRepublic's frontline tech support appear to be able to do more than follow scripts and forward every issue to someone else up the chain. A refreshing change from Orcon's demand to reset my modem to factory settings before they will consider any further forms of troubleshooting.

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PottsyNZ

336 posts

Ultimate Geek

#1230666 3-Feb-2015 17:23

deadlyllama:
PottsyNZ: For those in the know...a set up much as MYR's should have two wan profiles on the ONT correct? one for voip and one for normal internet yes?
When I had a poke around..only the voip profile was there under wan profiles

How does one poke around in the ONT?

Look up the default Ip/password for it much like you would a router.

MYR were getting me to plug directly into it to see if i was getting internet..so thought I'd take the next logical set.

It appears to be all read only so I didn't doodle with anything :) and that ont has since been replaced so my hands are clean lol

browned

636 posts

Ultimate Geek

#1230923 4-Feb-2015 08:30

I should have mentioned previously that MyR worked pretty fast on getting the VOIP port working after I mention I have worked in IT for 16 years, I was not going to turn the ONT off and on again, and that I am absolutely sure Tel1 port was plugged directly into the phone cable. A few calls be them to UFF and things started working.

I would have thought the Tel1 port to UFF process would have been documented. I had to logon to "My Orcon" and get my connection ID while speaking to MyR because Orcon wanted a job logged and a 24 hour call back window. The MyR Rep took down a step by step list of logging into Orcon browsing to the right page to get the UFF connection id to make it easier in the future.

deadlyllama

1262 posts

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#1230997 4-Feb-2015 10:49

OK so I can log into my ONT. Time to call MyRepublic and ask nicely for my SIP password...

...which they can't give me.

Of the various customer service people I've spoken to I usually end up talking to Sheena who seems very on-to-it and helpful. He'll get a temporary call forward in place and shout at UFF to hurry up :-)

gished

276 posts

Ultimate Geek

#1231125 4-Feb-2015 14:05

Sounds similar to the clustertruck I had with MYR - http://www.geekzone.co.nz/forums.asp?forumid=165&topicid=157361

However in my case they thought to cut over before the physical connection had been made to the property. After frantically connecting to Orcon because we had no services and which took 2 weeks, I got another text saying 'your phone number is going to be ported across in two days' Called them up and swore at the poor sod who took the call.

As far as I'm aware I'm still signed up for a 3 month trial as the install is waiting on consent. I signed up on the 15th Nov, asked about a week ago what's going on, got a reply back saying it'd be cancelled because they couldn't get consent within 90 days... emailed them back saying their math is bad because the consent process only started in Dec. and hey presto it's back in the consent process.

I'm not entirely sure how they manage to tie their shoelaces in the morning let alone operate an ISP.

xlinknz

1127 posts

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#1236078 11-Feb-2015 21:31

Wow something has changed my install and cutover was flawless

23/12 signed up
29/12 router arrived
31/12 site survey by Transfield/Chorus
8/1 internal install by Transfield/Chorus [& a really good job done too] internet all going by 12.30pm
13/1 voice number ported [I specially requested for this to only occur after successful internet cut over]

16 days from ordering to Internet

Even more recently kindly setup voice mail to email for me

I'm on the 3 month trail so I will keep an eye on things but all good so far from my perspective

Now I just want IPv6 !

Just did a speedtest too and here is the result

deadlyllama

1262 posts

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#1236276 12-Feb-2015 09:14

Maybe the problems we've had are a UFF thing...

The WAN profile is only for VoIP, because the ONT gets an IP. Everything else is bridged ethernet, and I couldn't see any settings for that in the HG2840's web UI.

It is possible to turn on NAT on the WAN and thus get access to the voice network...

qyiet

454 posts

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#1236662 12-Feb-2015 15:31

xlinknz:
...
23/12 signed up
29/12 router arrived
31/12 site survey by Transfield/Chorus
8/1 internal install by Transfield/Chorus [& a really good job done too] internet all going by 12.30pm
13/1 voice number ported [I specially requested for this to only occur after successful internet cut over]

16 days from ordering to Internet

3/11/14 signed up
7/1/15 site survey
3/2/15 second site survey

Currently at day 101 and counting

deadlyllama: Maybe the problems we've had are a UFF thing...

This seems to be a common factor. Although I note that xlinknz recieved a router before any site survey took place, and I've not been sent one yet.. so I'll have to check in on this, make sure there isn't another screwup coming down the line.

Warning: reality may differ from above post

PottsyNZ

336 posts

Ultimate Geek

#1240585 17-Feb-2015 09:54

Update: had a further issue with phone not going for a few days. Alerted the helpdesk. They looked into it. No update, just started working a day or so down the line. Sigh.

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