Epic wait times for customer service ?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Epic wait times for customer service ?

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murl

22 posts

Geek
+1 received by user: 9

#1370523 19-Aug-2015 20:04

2DegreesCare: Hey murl,

I'm sorry your transition to the new plan didn't go as smoothly as possible. I've taken a look at the account in question and it certainly looks like we dropped the ball, I'm sorry about that.

I've messaged you privately, can you please check your inbox?

Thanks,

RalphFrom2degrees

Thank you :)

For readers of the thread, I'm accepting of 2degrees explanation and assertions of good intent going forward.
I certainly hope that the service levels are maintained in future, no desire to switch at this stage.

Thanks again.

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#1370665 20-Aug-2015 07:53

And just to put some more icing on this cake - the issue that I had was resolved by a quick phone call to them, a wee bit of holding while all the issues were sorted - good outcome all round. The guy was super helpful (sorry can't recall his name), but yeah all good :)

Mark

1653 posts

Uber Geek
+1 received by user: 555

#1370746 20-Aug-2015 10:26

Lucky you ... I've still not managed to get hold of anyone on the phone to help me out.

kiwibob1

109 posts

Master Geek
+1 received by user: 34

ID Verified

Lifetime subscriber

#1399263 3-Oct-2015 11:38

Sadly I have had problems that have needed me to contact the help desk about a dozen times and I can report that all this past week every time it's been "an unusually high volume of calls".

Worse the calls are regularly dropped and the entire situation is highly frustrating.

Perhaps the message could be changed to "the usual high volume of calls and you'll just have to wait your turn"? Perhaps change the music on hold while they are at it - the present mess is truly awful.

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