BTR: That is because front line CSR's aren't aware of what management are working on until they are given the information 1-2 days ahead of the products release, this is the same with all Telcos. Its much easier not to tell your staff until you are ready to launch t avoid incorrect information being given to a customer which they can then hold against the company.

 

Yeah, I assumed that, and understand the reasons why; it's just annoying in that it's bad timing -  a few more weeks and it may have been a different story. I also thought it important that 2Degrees were aware of the reason for leaving, given I feel their post-Snap plans are far from ideal (especially for Snap clients) and are uncompetitive in the current market. Good service is important, but paying an additional 30% to stick with Snap just didn't make sense. (Speaking of service, I find call wait times SOOO much longer since 2Degrees' takeover than they used to be with Snap. That said, I'm moving to an ISP with no call centre, so that'll be a change to get used to!)