Help with slow VDSL speeds

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help with slow VDSL speeds

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22 posts

Geek

#1713699 1-Feb-2017 09:16

Tracing route to geekzone.co.nz [2400:cb00:2048:1::6818:20e]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms default-rdns.vocus.co.nz [2404:4408:2414:9300:1
f1:45ff:fe51:337a]
2 * * * Request timed out.
3 4 ms 4 ms 4 ms callplus1.ape.nzix.net [2001:7fa:4:c0cb::9a2e]
4 8 ms 5 ms 5 ms cloudflare.ape.nzix.net [2001:7fa:4:c0cb::9a33]

5 4 ms 4 ms 4 ms 2400:cb00:2048:1::6818:20e

Trace complete.

freitasm

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#1713714 1-Feb-2017 09:39

euge:

Where would have the file.txt gone to after that?

You found it. By default it will be in the same directory where the CMD started. After traceroute completes you can just enter file.txt in the next line and it will open in Notepad (or the default .txt file editor on your PC).

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freitasm

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#1713715 1-Feb-2017 09:40

I see it's a good peering with Cloudflare. I also see you are using IPv6. Have you tried without IPv6 enabled on your router?

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#1713722 1-Feb-2017 09:53

Are you also on the Hibiscus Coast like the other Orcon thread? (remember Orcon/Slingshot are over the same network in many cases)

What I gather from the other thread there is an issue with the handover in that area.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=207718&page_no=5#1713504

RunningMan

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#1713776 1-Feb-2017 10:41

Get some traceroutes to particular sites you are having issues with as well - at good and bad times for comparison.

euge

22 posts

Geek

#1713797 1-Feb-2017 10:59

Hi thanks for the replies!

No I'm over at east Auck, gave disabling IPv6 a go, getting same speed.

Thanks I'll note down the traceroutes test.

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#1713816 1-Feb-2017 11:13

When you do the tracerts do this

tracert server1 > file YY MM DD HH MM.txt

tracert server2 >> file YY MM DD HH MM.txt

tracert server3 >> file YY MM DD HH MM.txt

Replace the YY MM DD HH MM with date/time so you have this in order. The first line with one > creates the file and the lines with >> append the results to the existing file. Use the same file name for a set of tests so they're all together.

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euge

22 posts

Geek

#1714272 2-Feb-2017 02:53

So support keeps insisting this is normal for a new connection for a 10 day period, and won't do anything about it.

But it baffles me that from monitoring the speed daily, it has always hit the expected speed cap around the exact same time without fail.

Only having decent speed after 2AM and goes downhill as the day progress, and becoming virtually unusable during the evening.

I also did mention this has been going on since Dec on ADSL2, hence the upgrade to VDSL.

"The Exchange and Modem then re-configures and tests your line to provide you with the best performance, which takes about 10 days. So for the first 10 days after your connection is upgraded to VDSL, your speeds will fluctuate.

If after 10 days, this is still an on-going issue for you, please let us know and we can look further into it for you."

I tried tracert www.roccat.org > file 2017 02 01 14 50.txt

but it seems to just create a file with no extension with this inside

Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
[-R] [-S srcaddr] [-4] [-6] target_name

Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list (IPv4-only).
-w timeout Wait timeout milliseconds for each reply.
-R Trace round-trip path (IPv6-only).
-S srcaddr Source address to use (IPv6-only).
-4 Force using IPv4.
-6 Force using IPv6.

Anyway, I did jot down the tracert and the download speed throughout the day, I'm not sure if i'm doing it right but the tracert seems consistent but not the download speed, as the day goes on it gets slower and slower, sorry if this is spammy.

9AM 1MB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.225]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 5 ms v1.cpcak4-bng1.tranzpeer.net [101.98.0.91]
3 * * * Request timed out.
4 6 ms 4 ms 4 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 27 ms 27 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 28 ms 28 ms 28 ms 16509.syd.equinix.com [45.127.172.131]
7 31 ms 76 ms 31 ms 52.95.36.82
8 28 ms 27 ms 28 ms 52.95.36.85
9 28 ms 27 ms 27 ms 54.240.192.137
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 28 ms 28 ms 28 ms server-54-192-135-225.syd1.r.cloudfront.net [54.
192.135.225]

Trace complete.

2PM 1MB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 4 ms 4 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 28 ms 69 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 28 ms 28 ms 28 ms 16509.syd.equinix.com [45.127.172.131]
7 31 ms 38 ms 34 ms 52.95.36.18
8 28 ms 28 ms 28 ms 52.95.36.21
9 28 ms 28 ms 28 ms 54.240.192.137
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 27 ms 28 ms 27 ms server-54-192-135-92.syd1.r.cloudfront.net [54.1
92.135.92]

Trace complete.

4PM 500KB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.218]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 4 ms 5 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 40 ms 28 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 29 ms 28 ms 29 ms 16509.syd.equinix.com [45.127.172.131]
7 29 ms 32 ms 32 ms 52.95.36.66
8 34 ms 28 ms 28 ms 52.95.36.71
9 28 ms 29 ms 28 ms 54.240.192.151
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 28 ms 28 ms 28 ms server-54-192-135-218.syd1.r.cloudfront.net [54.
192.135.218]

Trace complete.

6PM 300KB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.218]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms v1.cpcak4-bng1.tranzpeer.net [101.98.0.91]
3 * * * Request timed out.
4 5 ms 4 ms 5 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 77 ms 27 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 29 ms 28 ms 28 ms 16509.syd.equinix.com [45.127.172.131]
7 35 ms 32 ms 29 ms 52.95.36.130
8 28 ms 28 ms 28 ms 52.95.36.135
9 28 ms 28 ms 28 ms 54.240.192.151
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 28 ms 28 ms 28 ms server-54-192-135-218.syd1.r.cloudfront.net [54.
192.135.218]

Trace complete.

9PM 100KB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 5 ms v1.cpcak4-bng1.tranzpeer.net [101.98.0.91]
3 * * * Request timed out.
4 11 ms 10 ms 10 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 28 ms 39 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 28 ms 28 ms 27 ms 16509.syd.equinix.com [45.127.172.131]
7 39 ms 29 ms 32 ms 52.95.36.114
8 29 ms 29 ms 30 ms 52.95.36.119
9 30 ms 29 ms 29 ms 54.240.192.151
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 34 ms 33 ms 34 ms server-54-192-135-254.syd1.r.cloudfront.net [54.
192.135.254]

Trace complete.

12AM 350KB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 4 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 28 ms 27 ms 27 ms 4610.syd.equinix.com [45.127.172.93]
6 29 ms 31 ms 28 ms 16509.syd.equinix.com [45.127.172.131]
7 34 ms 33 ms 32 ms 52.95.36.18
8 28 ms 28 ms 28 ms 52.95.36.21
9 28 ms 27 ms 28 ms 54.240.192.137
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 28 ms 28 ms 28 ms server-54-192-135-92.syd1.r.cloudfront.net [54.1
92.135.92]

Trace complete.

2AM 2MB/s

Tracing route to d85clmw03d1co.cloudfront.net [54.192.135.147]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 4 ms v1.cpcak4-bng1.tranzpeer.net [101.98.0.91]
3 * * * Request timed out.
4 5 ms 4 ms 4 ms pts-s.cpcak4-r1.tranzpeer.net [101.98.5.21]
5 27 ms 27 ms 28 ms 4610.syd.equinix.com [45.127.172.93]
6 28 ms 28 ms 28 ms 16509.syd.equinix.com [45.127.172.131]
7 38 ms 38 ms 32 ms 52.95.36.114
8 28 ms 28 ms 27 ms 52.95.36.117
9 28 ms 27 ms 28 ms 54.240.192.137
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 28 ms 28 ms 28 ms server-54-192-135-147.syd1.r.cloudfront.net [54.
192.135.147]

Trace complete.

THANKS!

Jase2985

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#1714274 2-Feb-2017 04:56

what are your speed tests like when your downloads slow right down? what about international downloads like the freemont.bin file michael mentioned earlier?

freitasm

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#1714328 2-Feb-2017 09:20

euge:

I tried tracert www.roccat.org > file 2017 02 01 14 50.txt

but it seems to just create a file with no extension with this inside

That would be spaces in there - sorry. Try tracert www.roccat.org > file_2017_02_01_14_50.txt instead.

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euge

22 posts

Geek

#1714371 2-Feb-2017 11:09

Thanks freitasm, I should have figured that out lol

here are the speed at 11AM, international downloads are consistently capped at 1MB/s during the day, and it'll go down to 300KB/s after 6PM, and gets worse in the evening

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euge

22 posts

Geek

#1714514 2-Feb-2017 15:18

so here's a test on nvidia download, downloading it regularly would get me the expected 250KB/s during the day, but with a download manager splitting connections I manage 3MB/s

any suggestions?

euge

22 posts

Geek

#1715232 4-Feb-2017 04:48

After days of testing does it look most likely that there's some sort of shaping/throttling going on base on time of day?

Seeing as the speed changes consistently everyday throughout the day.

Without fail every single day after noon connection speed goes down to unusable state regardless of linetest numbers until 2AM.

This has been an on going thing even while on ADSL so it' can't be caused by the new VDSL connection?

Rockxxie

3 posts

Wannabe Geek

#1717331 8-Feb-2017 18:41

Hey guys,

I'm with Slingshot UFB 100/20 plan and I'm getting very similar results to what the OP is experiencing.

I get really slow speeds internationally from around 5pm - 1am every day. When I mean slow I mean SLOW at around 100 - 300 kbps. This is only for international servers just like the OP, whereas if I connect to a local server my speeds are back at 100/20. I have checked with other customers at slingshot and other ISP's that this is not normal for them, it's just me.

It drives me absolutely nuts. I've had this problem for a few months and have always been looking for solutions. Hopefully this thread can solve our problems.

Here are some tests I've made.

Above: 6:36PM AKL 8-2-17 LOCAL
Below: 6:37PM AKL 8-2-17 INTERNATIONAL (SINGAPORE)

As you can see the local speeds are much faster than international speeds. Since I mostly come home after 6 and relax with some internet usage this really peeves me off.

Any help to find the reason will be greatly appreciated.

edit: Here is another test site to Singapore (TestMy.net)

euge

22 posts

Geek

#1717346 8-Feb-2017 19:00

lol I've been going back and forth with support for 2 weeks + now, all they do is come up with excuses to delay and send u in a loop over and over again as every reply is from a different person.

1st it was the VDSL stabilising (even though I mention it has been on going since ADSL), then it was wiring and modem.

Unless my wires decided to come to live and break it self during peak hours and fix it self after 2AM, doesn't take a genius to see there's clearly something wrong here and there's a pattern.

The only reason I've not cancel my contract with them is that I've just signed up a week ago and will cost 200$.

If I were you and am contract-free I would gtfo asap.

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