take a screen shot then go here to upload it: http://www.geekzone.co.nz/gallery.asp

then post the "small thumbnail with a link to the FULL size image" link

you are connected at 10/1, your speed test results should be about 8.5/.8, if they are not then the issuer likely resides inside your network.

if you used to have higher speed, you need to call orcon and lodge a fault.