How can it be Enable problem?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How can it be Enable problem?

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#2000928 23-Apr-2018 10:28

skykissme:

DarkShadow, could you kindly explain more about this handover?

Enable would collect all the 2d customers on their network, then pass their connection over to 2d using a single strand of fibre, this is the handover. But looking at the other symptoms it may not be the case that the handover is broken.

darkasdes2

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#2000937 23-Apr-2018 10:55

Had no issues with 2 Degrees Fibre on Enable over the weekend.

skykissme

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#2000973 23-Apr-2018 11:44

zCelicaDude:

Try unplugging your ONT from Power for 10 mins. Has helped get some of my customers back online.

Edited: We did that this morning and we are back online around 9.50am, thanks. :D

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hio77

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#2000978 23-Apr-2018 11:48

skykissme:

zCelicaDude:

Try unplugging your ONT from Power for 10 mins. Has helped get some of my customers back online.

We did that and it works, thanks. :D

The 10-20 mins wait time is often the key with ONT's...

It's interesting that this is common practice for Enable and UFF, Chorus say never reboot the ONT (lol)

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skykissme

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#2001008 23-Apr-2018 12:04

hio77:

The 10-20 mins wait time is often the key with ONT's...

It's interesting that this is common practice for Enable and UFF, Chorus say never reboot the ONT (lol)

Thanks for this, I'll take a note of this for a future reference. If it happens again, I'll try this first before calling tech support and/or panicking. :)

2degreesCare

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#2001013 23-Apr-2018 12:13

Hi all

Christchurch based fibre customers may be experiencing issues stopping them from being able to get online.

We ask that affected customers power off their modem or router for 20 minutes before restarting. This should bring you back online.

Thanks for your patience and understanding. Updates on this issue will be posted here

Team 2degrees

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skykissme

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#2001200 23-Apr-2018 16:05

Yep, same here.

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jnimmo

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#2001201 23-Apr-2018 16:05

2degrees UFB is down as of a minute ago in Central Christchurch now after it had been working fine

hio77

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#2001459 24-Apr-2018 11:01

Just had a discussion around the affect from this fault.

For spark customers, it was more disconnections than no service.

Affect customer numbers were very low.

interesting fault none the less with how it affected different providers....

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yitz

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#2001736 24-Apr-2018 16:05

Enable will need to lift their game if you they want to compete with FibreX ;)

hio77

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#2001751 24-Apr-2018 16:22

yitz: Enable will need to lift their game if you they want to compete with FibreX ;)

well... Enable did resolve a pretty large performance issue quite rapidly...

It's not like it was a few months to get the stage of acceptance of an issue.

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sbiddle

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#2001774 24-Apr-2018 16:49

yitz: Enable will need to lift their game if you they want to compete with FibreX ;)

And Chorus. They are the biggest threat. 2020 isn't far away now.

NickMack

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#2002538 25-Apr-2018 21:43

Hi All,

Sorry I've been away - so not on GZ ;-) Here's a bit of background information - 2degrees has a few handovers to Enable, Enable suffered a line card failure which affected one of these. Customers off this linecard were affected (A bunch of RSPs). There's a network 'timeout' set on the Enable Network side which is the root cause of this specific issue. I'll follow up with my engineering teams tomorrow to see what our options are to either have Enable address this type of issue, or see what we can come up with in terms of a workaround. We've seen this occur once before about 18 months ago.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Goosey

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#2002589 26-Apr-2018 06:33

Why cant Enable and Chorus be more like say for example "Orion".

If Orion (electricity lines provider), have a logged and known fault, their website states the affected area and number of customers affected and provides updates as to expected resolution (of course if major they simply update accordingly).

This could then be used by ISPs to update their status pages.

It would stop a bit of noise and people would start trusting this info. It will naturally create more consumer 'affection' for chosen ISP brand and the lines provider.

In the past week, Ive seen a few posts on our local community FB page...people asking if they had internet and all that responded mostly spoke about issues with 2D. Naturally, people will blame 2D as they dont understand the difference between network provider and ISP, thus 2D gets a reputation of being un-reliable.

At the end of the day, I guess ISPs are scared to really divulge number of faults, but reality is that people will become more aware of the fact that ISPs buy the service from lines companies which in turn should drive the lines companies to strive for excellence. ISPs shouldnt be scared to show the network issues.

sbiddle

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#2002599 26-Apr-2018 07:29

Goosey:

Why cant Enable and Chorus be more like say for example "Orion".

If Orion (electricity lines provider), have a logged and known fault, their website states the affected area and number of customers affected and provides

This is exactly how the Chorus outages page operates - https://www.chorus.co.nz/outages

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