Other ISPs knock on my door on a monthly basis and EVEN IF they could beat 2D on price (which they generally can't), I would never move, and the AWESOME support by @NickMack and the 2D team is a MAJOR reason why.

I joined Snap many years ago after bouncing around various ISPs who's service varied from 'average' to 'negligent' and Snap was a breath of fresh air both in terms of their network performance and their outstanding level of service.

When 2D bought Snap I was somewhat apprehensive that the great service I had been receiving would disappear, but I'm happy to say that it did not!

Having an ISP who is willing to talk to their customers, at a technical level, and work with them to troubleshoot and diagnose issues is extremely valuable.

Having access to technical resources here on GZ is a valuable part of that interaction and I for one value it immensely.