Poor performance in the last few weeks

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Poor performance in the last few weeks

1 | 2

UncleFungus

11 posts

Geek

#2638727 20-Jan-2021 13:02

michaelmurfy:

@UncleFungus And what router are you using?

Local connectivity doesn't matter - I could max out my Gigabit Ethernet but would only get ~60-180Mbit elsewhere. Things that do matter are hardware and software.

It's the Slingshot supplied NF18ACV router.

I'll try that TCP Optimizer after lunch and post the results.

UncleFungus

11 posts

Geek

#2638752 20-Jan-2021 13:11

Results after running TCP Optimizer and restarting

https://www.speedtest.net/result/10779262092

It doesn't appear to have changed anything

Edit: Results from LUbuntu20.10 :

https://www.speedtest.net/result/10779328992

That rules Windows out. Nothing much is left at my end other than the router.

UncleFungus

11 posts

Geek

#2639161 20-Jan-2021 18:51

Update: I've configured my old Spark HG659B to work on Slingshot and I still get the same speed results:

https://www.speedtest.net/result/10780314601

What else is left at my end?

michaelmurfy

meow
13240 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2639174 20-Jan-2021 19:24

@UncleFungus is there actually a problem you’re noticing outside of Speedtest or is the problem solely with Speedtest? This is not an indication there is actually a problem with your connection.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2639186 20-Jan-2021 19:42

Actually did get an email today saying that Orcon have recognised that there is an issue with Enable

For what it's worth I actually get these degraded speeds everywhere not just speed test but steam, battle net, my own VPS in aussie and square Enix.

I am not that blind so I do realise that speed test isn't everything and tcp overhead is a thing but it's obvious that it's not a user issue it's an isp or LFC issue according to the email I've got today.

I have replied with a link to this thread but I was honestly hoping that a vocus employee would have caught this thread sooner but I guess not.

I also understand that this isn't official support but it's a sting when staff from Voda or spark or voyager dedicate a lot of time here.

Rant over hoping for a resolution soon.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

UncleFungus

11 posts

Geek

#2639196 20-Jan-2021 20:00

michaelmurfy: @UncleFungus is there actually a problem you’re noticing outside of Speedtest or is the problem solely with Speedtest? This is not an indication there is actually a problem with your connection.

I noticed my download speed wasn't quite what it used to be. I don't download much, so it has taken me a while to take action on this - the first few times I just assumed it was my family streaming etc. However it never got better and the more I looked in to it, the more it looks like there is a fault somewhere.

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2639560 21-Jan-2021 13:24

Another e-mail today. Potential fix coming on Tuesday.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

UncleFungus

11 posts

Geek

#2641321 25-Jan-2021 07:51

Received an email from Slingshot - they told me it will be fixed on Wednesday

UncleFungus

11 posts

Geek

#2642076 26-Jan-2021 09:33

Good news! Ran a test this morning and it's at a full 200Mb/s :)

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2642482 26-Jan-2021 19:01

UncleFungus:

Good news! Ran a test this morning and it's at a full 200Mb/s :)

Seeing the same thing here. Good stuff.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

dt

1152 posts

Uber Geek
Inactive user

#2646030 2-Feb-2021 16:48

did they ever tell you what the problem was in the end ?

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2646038 2-Feb-2021 17:04

dt:

did they ever tell you what the problem was in the end ?

Nope!

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

antoniosk

2358 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2646060 2-Feb-2021 17:20

So do you get a refund or partial credit for 2 months of degraded service?

________

Antoniosk

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2646066 2-Feb-2021 17:40

antoniosk:

So do you get a refund or partial credit for 2 months of degraded service?

Well in addition to the degraded service and extremely poor customer service(pro tip don't shout over people trying to help you and explain their issue). I have gotten my contract broken so I am free to leave whenever. However since there are no offers that match my price that I am paying for I don't think I'll leave just yet.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

1 | 2