Poor performance in the last few weeks

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Poor performance in the last few weeks

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UncleFungus

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#2638727 20-Jan-2021 13:02

michaelmurfy:

@UncleFungus And what router are you using?

Local connectivity doesn't matter - I could max out my Gigabit Ethernet but would only get ~60-180Mbit elsewhere. Things that do matter are hardware and software.

It's the Slingshot supplied NF18ACV router.

I'll try that TCP Optimizer after lunch and post the results.

UncleFungus

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Geek

#2638752 20-Jan-2021 13:11

Results after running TCP Optimizer and restarting

https://www.speedtest.net/result/10779262092

It doesn't appear to have changed anything

Edit: Results from LUbuntu20.10 :

https://www.speedtest.net/result/10779328992

That rules Windows out. Nothing much is left at my end other than the router.

UncleFungus

11 posts

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#2639161 20-Jan-2021 18:51

Update: I've configured my old Spark HG659B to work on Slingshot and I still get the same speed results:

https://www.speedtest.net/result/10780314601

What else is left at my end?

michaelmurfy

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#2639174 20-Jan-2021 19:24

@UncleFungus is there actually a problem you’re noticing outside of Speedtest or is the problem solely with Speedtest? This is not an indication there is actually a problem with your connection.

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MaxineN

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#2639186 20-Jan-2021 19:42

Actually did get an email today saying that Orcon have recognised that there is an issue with Enable

For what it's worth I actually get these degraded speeds everywhere not just speed test but steam, battle net, my own VPS in aussie and square Enix.

I am not that blind so I do realise that speed test isn't everything and tcp overhead is a thing but it's obvious that it's not a user issue it's an isp or LFC issue according to the email I've got today.

I have replied with a link to this thread but I was honestly hoping that a vocus employee would have caught this thread sooner but I guess not.

I also understand that this isn't official support but it's a sting when staff from Voda or spark or voyager dedicate a lot of time here.

Rant over hoping for a resolution soon.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

UncleFungus

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#2639196 20-Jan-2021 20:00

michaelmurfy: @UncleFungus is there actually a problem you’re noticing outside of Speedtest or is the problem solely with Speedtest? This is not an indication there is actually a problem with your connection.

I noticed my download speed wasn't quite what it used to be. I don't download much, so it has taken me a while to take action on this - the first few times I just assumed it was my family streaming etc. However it never got better and the more I looked in to it, the more it looks like there is a fault somewhere.

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MaxineN

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#2639560 21-Jan-2021 13:24

Another e-mail today. Potential fix coming on Tuesday.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

UncleFungus

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#2641321 25-Jan-2021 07:51

Received an email from Slingshot - they told me it will be fixed on Wednesday

UncleFungus

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#2642076 26-Jan-2021 09:33

Good news! Ran a test this morning and it's at a full 200Mb/s :)

MaxineN

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#2642482 26-Jan-2021 19:01

UncleFungus:

Good news! Ran a test this morning and it's at a full 200Mb/s :)

Seeing the same thing here. Good stuff.

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dt

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#2646030 2-Feb-2021 16:48

did they ever tell you what the problem was in the end ?

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MaxineN

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#2646038 2-Feb-2021 17:04

dt:

did they ever tell you what the problem was in the end ?

Nope!

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antoniosk

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#2646060 2-Feb-2021 17:20

So do you get a refund or partial credit for 2 months of degraded service?

________

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#2646066 2-Feb-2021 17:40

antoniosk:

So do you get a refund or partial credit for 2 months of degraded service?

Well in addition to the degraded service and extremely poor customer service(pro tip don't shout over people trying to help you and explain their issue). I have gotten my contract broken so I am free to leave whenever. However since there are no offers that match my price that I am paying for I don't think I'll leave just yet.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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