@theUtmost - just out of interest, I don't supposed anything have changed in your FritzBoxes over the past few days have it?
I'm asking cos I've noticed a new Fritz!OS out about a week or so ago - version 07.28. Just making sure it is not due to the OS/firmware change that broke something..?
I've have had to restart my Fritz!Box 7490 as I had a couple of devices that wouldn't connect to WiFi on Friday, but luckily a restart of the 7490 fix it for me, and I have internet connectivity again so wouldn't have had the PPPoE errors. And touchwood I'm on a static IP too.
Good luck anyway - hopefully your situation gets resolved soon.
Also a question - @Linux mentioned if something like this happens that perhaps try and ask 2D for some mobile data, but this would mean you have to either have a 2degrees mobile or SIM first right? What if you don't - then this wouldn't work would it? Does that mean I should perhaps get a 2d SIM (maybe a prepaid SIM) as a backup, just in case..?
Thanks.
Edit: Updated post to fix typos!
Actually, I had seen that Fritz!OS 7.28 was out and initially suspected that as well, but, nope, my (regular) 7490 is still on 7.27, and in fact the 7530 (which is mostly in storage so hasn't been kept up to date) is still on 7.21. Whoops, I will update that when I'm not trying to do some work :P
Yep, you'd need a 2D SIM for them to "give" you data. I was ok on that front with an unlimited (VF) work plan, it was more around trying to run so many people through the one SIM & hotspot when our 4G signal strength is marginal (often drops back to H+). But yeah I guess you could get a prepay 2D SIM as backup to keep in a drawer for emergencies if you were worried about that!
Cheers for bringing the Fritz!OS update to my attention :)
I called back 2D support ~11am, asked for an update and was told it was definitely still up to Enable Networks to redo the provisioning on my connection.
CSR had me on hold a while trying to get through to Enable Networks provisioning, to confirm this - the theory is that confusion reigns supreme... :P
The story:
I had an ONT move request lodged back in Feb.
Someone, somewhere decided to cancel that (not me!), and I had 2D call early last week to confirm I did still want it moved?
I said yes please, so they said they would re-raise that request with Enable Networks because Enable had canned the original one. All good.
Then the connection stopped working Friday.
Turned out that Enable blew away the provisioning on my connection!
(unknown reasons, but perhaps they "late processed" the cancellation of a not-cancelled ONT MOVE, and creatively reinterpreted as delete...).
I had the Enable MOVE ONT ref# from 2D CSR, so called Enable and armed with that and the ONT serial, and telling my story there - they got the provisioning redone on my connection while still on the call with them and I'm back in action, phew!
Thanks to all persons that offered suggestions or may have perhaps had a hand in drawing attention to the right parties! :)
Case closed and maybe this story will help someone else if they encounter the same symptoms!
(I don't imagine the circumstances here are common :P )
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
Trusted
ID Verified
