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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › IPhone upgrade plans
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liquidcore
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  #2819149 25-Nov-2021 12:55
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Thanks @SarahRykers!

Given the stock shortages with the iPhone, what happens if I only manage to receive the iPhone (and get its IMEI) after the trade-in boost promotion has ended despite signing up to it before the end date? Is there any flexibility with this?



SarahRykers
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  #2819189 25-Nov-2021 14:18
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liquidcore: Thanks @SarahRykers!

Given the stock shortages with the iPhone, what happens if I only manage to receive the iPhone (and get its IMEI) after the trade-in boost promotion has ended despite signing up to it before the end date? Is there any flexibility with this?

 

Had a chat to Customer Care and in that kind of scenario we'd honour the deals if the customer signed up for both their pay monthly plan and the trade-in deal during the Promo periods (even if it took awhile for the device to arrive and be set up). It's only fair! 😉




Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

liquidcore
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  #2819263 25-Nov-2021 16:51
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Thanks again @SarahRykers!

Only issue is to sign up for the trade-in, you need the new device's IMEI, so what would be the best way to sign up to the trade in promotion if I don't have the new device's IMEI?



SarahRykers
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  #2819315 25-Nov-2021 17:11
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liquidcore: Thanks again @SarahRykers!

Only issue is to sign up for the trade-in, you need the new device's IMEI, so what would be the best way to sign up to the trade in promotion if I don't have the new device's IMEI?

 


They'll have notes on your account, so will be able to follow through with any deals you had signed up for at the time. 😄




Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

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