ahmad: Not happy to hear about the "month in advance so you have to pay for the first part month" to be honest.

That is misleading from the original offer and doesn't make sense why they cannot (will not) give a pro-rata credit for the first part month (which they should IMO).

CamH: Yeah. I was quite annoyed at this charge as well. I managed to sign 3-4 people up to the offer and now I'm getting very angry people asking why they're getting charged money when it's meant to be free. I didn't see anywhere in the terms and conditions, or on the offer that there was going to be a pro-rata charge. I expected to have the plan start on day XX of march this year and finish 1st of March next year, or however your billing period works, as it wasn't stated otherwise.

ahmad: What's the best way to complain about this in numbers?

Because the more I think about it the worse it seems. I believe this changes the advertised offer significantly and there is no reason it had to be billed in this fashion.

I too referred others and feel a little bad about these charges.

Any ideas?

CamH:
I'm keen to call the call center and make a formal complaint.

cokemaster:

CamH:
I'm keen to call the call center and make a formal complaint.

Lets hope that they resolve it in a timely fashion, because slingshot is not a member of the TDR (which would force them to take your complaint seriously).

ahmad: Thanks for that post!!

It is much more preferable to us having to waste our time and the time of your call centre supervisors if you would be able to take this matter up and report back.

I presume you understand the situation but for the benefit of those that don't understand it (and for the sake of clarity for you to take it back to your team):

1. People signed on for 12 months with wavied $20 plan charges for 12 months (presuming that this would mean no BASE costs for 12 months)

2. People were billed the first part month (ie. from activation to the next billing anniversary date), and the first whole month in advance.

Eg. Billing cycle occurs on 15th of the month. Activation was on 12th of March. Customers were billed for 12th - 15th of March and the next full month (April) in advance (as per Slingshot terms).

3. Customers were credited $20 for the April month's plan charges (in this example 15th March to 15th April), but not for March's part month plan charges (ie. 12th March to 15th March)

This meant that customers paid for the first part of the plan, when they were lead to believe that there would be no plan charges for the first 12 months (being the contracted period).