Slingshot Just Broadband (nDSL) concerns

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Clai

13 posts

Geek

#315652 7-Apr-2010 09:24

Still no internet.
Slingshot claim it is up and running and was provisioned on the 5th (or 6th depending on who I talk to). The working Belkin router I have tried with multiple different cables is reporting link down and getting no ADSL activity at all. To confirm it is still working I have tried it on a friend's Slingshot and Telecom ADSL services (which I assume are identical in delivery anyway).
Slingshot say they will sort out a technician to come by and confirm the issue if the problem is further along than the exchange, but haven't given me an ETA or an idea of when the internet will be available.

Since the flat relies on the internet for accounting purposes and I also have two heavy internet users apparently suffering from withdrawl I am getting a little bit annoyed. This process has now taken over two weeks from initially signing up to Slingshot, dealing with Telecom and now finding we need an additional tech over to confirm the line is working as intended. On top of that, now that we no longer have phone services on the line we can't use 56k as a stop gap for emails and accounting in the meantime :(

I don't blame Slingshot for the first step of the process even if they should change the policy regarding an active phone line, but this is really starting to add up and I hope they can resolve this soon.

k14: Should have gone with worldexchange...

Not interested in Xnet's plans and prices despite their customizability. Also, although it sounds like they are easier to interface with initially I know and have heard of quite a few people on Xnet who have had connections cut off in the past for dodgy downloading (Of course I doubt this will be an issue on our network). It sounds like their services are otherwise very good and I will be compelled to switch in the event that these problems aren't resolved soon.

Clai

13 posts

Geek

#316106 8-Apr-2010 10:54

On top of still having no DSL signal on our line I am getting mixed responses from Slingshot technical support.
Previously I was told a technician would be dispatched to check the line, but last night I called and was told the provisioning team were still looking into the issue with no results. I am also being told the line was provisioned on the 6th now instead of the projected date of the 5th (which was the day the line lost phone services).

This is now two weeks since I signed up for the plan. Although not all of the delay is Slingshot's fault this is now becoming a crucial problem. I am also now being billed for a connection that is unavailable to me. I hope this is not the norm when signing up for Slingshot.

If this issue isn't at least revealed by tomorrow evening (Slingshot don't have any explanation as to why the signal isn't coming through) I will consider closing my account and switching to another naked DSL provider. I understand it hasn't been long since Slingshot projected the service would be ready but it had already taken a long time dealing with Telecom and then switching to Slingshot in the first place. These oversights aren't really appropriate when the internet is a crucial service for the household.

Kirk

5 posts

Wannabe Geek

#316330 8-Apr-2010 20:20

Slingshots customer service is pretty average.... depends on who you get on the other end though.

Called up slingshot to get it hooked up, thought they would do everything.... nope. Had to call up again once the line had been hooked to get net hooked up... each of these processes can take like 5 business days. So you could be without net for 2 weeks.... In a flat for money transferring it's a huge inconvenience.
So called up to get net sorted and was told it would take up to 5 days.... rang up again about 5 days later to see why it was taking so long and was told the last lady didn't do it properly and it could take up to ANOTHER 5 DAYS!! This lady redid the process, asked her if there was a way to get it sped up, she said no, talked to her manager and had net 2 days later, with credit on the account.

Should just have to ring up once... and the line and internet is sorted.... 3 hrs of time was wasted on hold to slingshot.

The pricing is decent for a flat and the manager actually called back to say when exactly the net would be connected.

The hassle to get it connected is a pain....

Clai

13 posts

Geek

#316439 9-Apr-2010 09:16

Kirk: Slingshots customer service is pretty average.... depends on who you get on the other end though.

Called up slingshot to get it hooked up, thought they would do everything.... nope. Had to call up again once the line had been hooked to get net hooked up... each of these processes can take like 5 business days. So you could be without net for 2 weeks.... In a flat for money transferring it's a huge inconvenience.
So called up to get net sorted and was told it would take up to 5 days.... rang up again about 5 days later to see why it was taking so long and was told the last lady didn't do it properly and it could take up to ANOTHER 5 DAYS!! This lady redid the process, asked her if there was a way to get it sped up, she said no, talked to her manager and had net 2 days later, with credit on the account.

Should just have to ring up once... and the line and internet is sorted.... 3 hrs of time was wasted on hold to slingshot.

The pricing is decent for a flat and the manager actually called back to say when exactly the net would be connected.

The hassle to get it connected is a pain....

It certainly sounds like it can be an arduous process sometimes :(
I got through to a pretty clued up guy yesterday who told me they had queried a technician to hit up the exchange and see where the issue lies. I hope this is in fact what is going on and maybe things can be resolved soon.

Clai

13 posts

Geek

#317228 12-Apr-2010 09:25

We have internet!
Sounds like the line wasn't properly connected at the exchange's end... not poor Slingshot's fault although the response to the issue could've been quicker.
Once I get home I hope I can check how the service is.

Kirk

5 posts

Wannabe Geek

#317313 12-Apr-2010 13:24

Yea the service isn't as streamlined as it should be in this day and age, also our connection drops quite a bit and thats using a dse xh9949 which is meant to be good with the nz broadband service.... but for $8.50 i don't know how good it can really be

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