how to move just broadband to my new house? with the same phone number?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › how to move just broadband to my new house? with the same phone number?

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farcus

1554 posts

Uber Geek

#332407 20-May-2010 15:29

liuyanbiao: really?

are you the representatives for Slingshot?

Nope - just reading the information available to everybody on the slingshot website.

From the website
"A charge of $29.95 will apply for moving your broadband service."

coffeebaron

6231 posts

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Lifetime subscriber

#332409 20-May-2010 15:32

Alternatively you can look at changing to Xnet - much less hassle to change (especially if you use one of their Dealers - hint hint, talk to ME!)

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liuyanbiao

81 posts

Master Geek

#332778 21-May-2010 09:20

I just move from xnet to slingshot..dont want to move back at the moment.

thanks tho

Slingshot

1004 posts

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Slingshot

#332938 21-May-2010 13:51

Sorry for the late reply.

The cost is $79.95 to move your Slingshot naked broadband over to your new address. I apologise that you received some different answers from our team - naked can be a bit confusing.

Please give us a call on 0800 89 2000 to arrange your move.

Cheers!

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

liuyanbiao

81 posts

Master Geek

#333117 21-May-2010 19:34

Thanks Ms Slingshot.

I have requested the "moving house" service on my account page on the slingshot site.

However it didint give me the $79.95 option.

I can either chose $29.95 for broadband only

or

$149 wired and broadband.

of course, I chose the cheaper option.

and in the phone number session, I put the same phone number as my current one.

are you able to look into my account? I can pm my username to you if you required.

I suggest in the future, you guys should update the standard procedure/charge for just broad
band customers as we are the most loyality ones..

we even use slingshot phone services.

Slingshot

1004 posts

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Trusted

Slingshot

#333912 24-May-2010 10:24

Yes please pm me and I'll have a peek at your account to double-check the charge and confirm you're good to go.

Thanks for your feedback - I agree with you and will look into updating the website and my account with more info for Just Broadband (naked) customers.

thanks :)

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

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