Orcon international packet loss/congestion.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international packet loss/congestion.

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alliao

321 posts

Ultimate Geek

#400425 4-Nov-2010 23:47

Emp: I had probally over 100 disconnects, they called out a chorus tech "nothing was wrong at the exchange". They changed the port over at the exchange on Monday...

LOL and behold, not a single disconnect and im flying back along to the old service I signed up for.

=)

congrats, did you end up paying for the call out?

fobski

12 posts

Geek

#400497 5-Nov-2010 09:31

how bout them troubleshooting steps huh :P

I reckon we go on Campbell live and advise people how to correctly diagnose there connection issues.

or maybe start a Fb group called "how to troubleshoot my connection 101 by Geekzone"

Emp

65 posts

Master Geek
Inactive user

#400650 5-Nov-2010 11:46

alliao:
Emp: I had probally over 100 disconnects, they called out a chorus tech "nothing was wrong at the exchange". They changed the port over at the exchange on Monday...

LOL and behold, not a single disconnect and im flying back along to the old service I signed up for.

=)

congrats, did you end up paying for the call out?

Unsure as yet, nail in the coffin for fobski comment, perhaps same dice - unsure ;)

Was so stupid the amount of Disconnects and bad speed, seriously took far too long to troubleshoot and resolve, should of taken a week tbh.

P.S Fob, wasn't that you who said something about a Facebook Group? No thanks...

pyronical

150 posts

Master Geek

#400863 5-Nov-2010 16:36

My speeds are back to normal now, all good again.

Pulinski

131 posts

Master Geek

#400894 5-Nov-2010 17:36

Yes speeds are back. Full width here. Interesting to see if it remains good later on...but by this time I would normally be having issues.

BrentKelly

1 post

Wannabe Geek

#401112 6-Nov-2010 12:35

I'm on Orcon ADSL2+ ... Historically I have had very quick net. However, common story this has gone bad the last couple of months - not just internationally though, nationally too.

Traditionally I have been able to download off servers in the office (which are on Orcon 100mb fibre) at about 450k/sec. Flies down. Lately, I'm lucky to get 100k/sec .. often much slower.

International has improved back to about this speed, but national is still under 100k. Causing me dramas as I work from home a lot and need fast access to the office.

On top of that I have noticed my ping to even servers in the Orcon data centre has been ridiculous (like 500+) which makes SSHing the servers a bunch of fun. This seems to have improved a bit but after a bit of testing on this I have noticed something very strange:

If I ping a server in the Orcon data centre, its nice and fast (under 60ms). However, if I resume downloading a game off Steam (it comes down generally under 100k/sec), my ping - to a server about 1km up the road from me - completely blows out. If I pause the download it goes nice again. Surely the connection between my house & Orcon can handle over 100k/sec bandwidth so I fail to see how that would influence?

Interested in any ideas people may have. I got a new router a few months back (top of the line Netgear Rangemax Dual Band wireless) so suspected something funny there but have tested it with a crappy old Dynalink I have lying around & had the same response.

Here goes the ping data (you can see it when the Steam download starts & stops):

C:\Users\Brent>ping -t zeald.com
Pinging zeald.com [60.234.65.226] with 32 bytes of data:

Reply from 60.234.65.226: bytes=32 time=46ms TTL=61
Reply from 60.234.65.226: bytes=32 time=52ms TTL=61
Reply from 60.234.65.226: bytes=32 time=47ms TTL=61
Reply from 60.234.65.226: bytes=32 time=49ms TTL=61
Reply from 60.234.65.226: bytes=32 time=51ms TTL=61
Reply from 60.234.65.226: bytes=32 time=46ms TTL=61
Reply from 60.234.65.226: bytes=32 time=48ms TTL=61
Reply from 60.234.65.226: bytes=32 time=50ms TTL=61
Reply from 60.234.65.226: bytes=32 time=49ms TTL=61
Reply from 60.234.65.226: bytes=32 time=47ms TTL=61
Reply from 60.234.65.226: bytes=32 time=322ms TTL=61
Reply from 60.234.65.226: bytes=32 time=336ms TTL=61
Reply from 60.234.65.226: bytes=32 time=587ms TTL=61
Reply from 60.234.65.226: bytes=32 time=416ms TTL=61
Reply from 60.234.65.226: bytes=32 time=467ms TTL=61
Reply from 60.234.65.226: bytes=32 time=99ms TTL=61
Reply from 60.234.65.226: bytes=32 time=537ms TTL=61
Reply from 60.234.65.226: bytes=32 time=712ms TTL=61
Reply from 60.234.65.226: bytes=32 time=957ms TTL=61
Reply from 60.234.65.226: bytes=32 time=1129ms TTL=61
Reply from 60.234.65.226: bytes=32 time=1267ms TTL=61
Reply from 60.234.65.226: bytes=32 time=976ms TTL=61
Reply from 60.234.65.226: bytes=32 time=520ms TTL=61
Reply from 60.234.65.226: bytes=32 time=586ms TTL=61
Reply from 60.234.65.226: bytes=32 time=672ms TTL=61
Reply from 60.234.65.226: bytes=32 time=731ms TTL=61
Reply from 60.234.65.226: bytes=32 time=748ms TTL=61
Reply from 60.234.65.226: bytes=32 time=795ms TTL=61
Reply from 60.234.65.226: bytes=32 time=831ms TTL=61
Reply from 60.234.65.226: bytes=32 time=849ms TTL=61
Reply from 60.234.65.226: bytes=32 time=686ms TTL=61
Reply from 60.234.65.226: bytes=32 time=347ms TTL=61
Reply from 60.234.65.226: bytes=32 time=369ms TTL=61
Reply from 60.234.65.226: bytes=32 time=50ms TTL=61
Reply from 60.234.65.226: bytes=32 time=56ms TTL=61
Reply from 60.234.65.226: bytes=32 time=51ms TTL=61
Reply from 60.234.65.226: bytes=32 time=49ms TTL=61
Reply from 60.234.65.226: bytes=32 time=48ms TTL=61
Reply from 60.234.65.226: bytes=32 time=47ms TTL=61
Reply from 60.234.65.226: bytes=32 time=49ms TTL=61
Reply from 60.234.65.226: bytes=32 time=51ms TTL=61

I suspected perhaps I was being routed different when accessing international bandwidth but traceroute didn't agree:

Normal:

C:\Users\Brent>tracert 60.234.65.226

Tracing route to zes.zeald.com [60.234.65.226]
over a maximum of 30 hops:

  1 1 ms 4 ms 5 ms 192.168.0.1
  2 48 ms 48 ms 48 ms lo1.ras1.nct.orcon.net.nz [60.234.8.201]
  3 50 ms 47 ms 52 ms ge-0-0-4-0.cre1.nct.orcon.net.nz [121.98.9.1]
  4 51 ms 47 ms 48 ms zes.zeald.com [60.234.65.226]

Trace complete.

Downloading:

C:\Users\Brent>tracert 60.234.65.226

Tracing route to zes.zeald.com [60.234.65.226]
over a maximum of 30 hops:

  1 4 ms 2 ms 1 ms 192.168.0.1
  2 548 ms 674 ms 791 ms lo1.ras1.nct.orcon.net.nz [60.234.8.201]
  3 733 ms 357 ms 863 ms ge-0-0-4-0.cre1.nct.orcon.net.nz [121.98.9.1]
  4 822 ms 865 ms 888 ms zes.zeald.com [60.234.65.226]

Trace complete.

Interested in your thoughts :)

nitronz

1 post

Wannabe Geek

#404400 14-Nov-2010 09:22

I can set my watch by orcon international traffic failure. 9 30am sunday. 10 30pm weekdays. Midnight fri and sat. Traffic rubbish from midnight on most nights. I am looking to move, feel free to recomend a better isp.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#404409 14-Nov-2010 09:46

BrentKelly: I'm on Orcon ADSL2+ ... Historically I have had very quick net. However, common story this has gone bad the last couple of months - not just internationally though, nationally too.

Traditionally I have been able to download off servers in the office (which are on Orcon 100mb fibre) at about 450k/sec. Flies down. Lately, I'm lucky to get 100k/sec .. often much slower.

International has improved back to about this speed, but national is still under 100k. Causing me dramas as I work from home a lot and need fast access to the office.

On top of that I have noticed my ping to even servers in the Orcon data centre has been ridiculous (like 500+) which makes SSHing the servers a bunch of fun. This seems to have improved a bit but after a bit of testing on this I have noticed something very strange:

If I ping a server in the Orcon data centre, its nice and fast (under 60ms). However, if I resume downloading a game off Steam (it comes down generally under 100k/sec), my ping - to a server about 1km up the road from me - completely blows out. If I pause the download it goes nice again. Surely the connection between my house & Orcon can handle over 100k/sec bandwidth so I fail to see how that would influence?

Interested in any ideas people may have. I got a new router a few months back (top of the line Netgear Rangemax Dual Band wireless) so suspected something funny there but have tested it with a crappy old Dynalink I have lying around & had the same response.

If I was a beting man, I would guess CRC errors on your DSL line, especially if you are having issues getting to the Orcon datacenter and Orcon customers.

Might pay to get your interleaving settings looked at.

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