New to Orcon in Christchurch. Are slow speeds normal?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New to Orcon in Christchurch. Are slow speeds normal?

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friendlymonkey

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#437476 9-Feb-2011 20:30

johnr:
kyhwana2: xtra gets higher backhaul/handoff speeds than other ISPs, assuming you're on telecom wholesaled gear.

So you'll see crap performance on peak vs xtra.

This is not really correct

What is really correct then?

mercutio

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#437507 9-Feb-2011 21:17

friendlymonkey: I really don't care which speed test is most accurate. Its more the inability to browse at a good speed. National and international traffic.

Thanks Sounddude...

If this doesn't improve soon will have to switch back. Are all other isp's speeds subpar to telecom or is it just orcon? We only changed due to a billing complaint which telecom did not resolve for over a year for us.

some are worse hit than others.

slingshot, and orcon are both known to have current issues in various areas. it appears that auckland has less issues than other cities.

don't have data on all the isp's though...

insane

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#437580 10-Feb-2011 01:30

friendlymonkey:
johnr:
kyhwana2: xtra gets higher backhaul/handoff speeds than other ISPs, assuming you're on telecom wholesaled gear.

So you'll see crap performance on peak vs xtra.

This is not really correct

What is really correct then?

Most of Xtra's DSL customer base's backhaul to the telecom core network is not limited to 45 kbps as wholesale ISPs are. Telecom/Xtra have been offering their customers a FIPD connection i believe it's called, and doesn't use a extra L2TP tunnel nor have the same per user average back haul dimension.

Only in the last several months has Telecom been forces to adopt the same flavour of DSL known as (BUBA), and as a result of this new Telecom customers are subject to the same backhaul contention per user as other wholesale providers.

Some providers are trailing a new per user dimension which is under trials and due to become available shortly, this provides up to an average of 100kbps of back haul per user. This has nothing to do with EUBA though that you may hear being mentioned.

DonGould

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#437614 10-Feb-2011 08:56

insane: Most of Xtra's DSL customer base's backhaul to the telecom core network is not limited to 45 kbps as wholesale ISPs are. Telecom/Xtra have been offering their customers a FIPD connection i believe it's called, and doesn't use a extra L2TP tunnel nor have the same per user average back haul dimension.

Only in the last several months has Telecom been forces to adopt the same flavour of DSL known as (BUBA), and as a result of this new Telecom customers are subject to the same backhaul contention per user as other wholesale providers.

Some providers are trailing a new per user dimension which is under trials and due to become available shortly, this provides up to an average of 100kbps of back haul per user. This has nothing to do with EUBA though that you may hear being mentioned.

Reading this my thought is that anyone having even a little bit of issue should just churn back to Xtra right away.

If you're in a contract with your ISP, just point out that they're clearly not able to provide the service that you've signed up for and churn away.

I'm happy to help anyone who gets any flack on that front from their ISP helpdesk, just email me.

The only way that ISPs can get the message to Telecom Wholesale is showing it's causing them to loose customers and damage their good will.

If you just hang in there as a loyal customer you are NOT actually helping anyone.

These unexplained silly hand over issues need to be sorted out right now. I have not read or heard a single valid reason for their being in place.

I am hearing talk that the new network is more than capable of delivering the load.

This game playing by Telecom has to stop. It's just hurting New Zealand, hurting its own income and hurting shareholder value.

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nate

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#437695 10-Feb-2011 12:19

DonGould: If you're in a contract with your ISP, just point out that they're clearly not able to provide the service that you've signed up for and churn away.

Careful. People need to read the terms and conditions otherwise they will get stung with early termination rates.

DonGould

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#437707 10-Feb-2011 12:37

nate: Careful. People need to read the terms and conditions otherwise they will get stung with early termination rates.

Yip. I agree.

Users will have to return the free modems as well and get a new one from Telecom Retail / Xtra and sign for a 2 year contract which is good because it means they won't just automatically churn back as soon as they hear that their old isp might have fixed the issue. That's good because it ensures the ISPs numbers go down and stay down to prove the point that the ISP is loosing customers because of this issue.

As for the early term fee... shouldn't think that would stand up at the disputes trib if the provider simply can't deliver the service that the customer was sold.

Would be very interesting to bring a test case to the trib to see what they say - only costs $30 doesn't it?

D

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freitasm

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#437710 10-Feb-2011 12:47

DonGould: As for the early term fee... shouldn't think that would stand up at the disputes trib if the provider simply can't deliver the service that the customer was sold.

Whoa, wait there... Don't try getting hopes too high. No ISP provides speed guarantees at all. They all offer "best effort".

I think you are placing the cart before the horses here.

Giving people this kind of subjective advice is a sure way to get people unhappy - and by them I don't mean ISPs, but customers.

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kyhwana2

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#437713 10-Feb-2011 12:48

freitasm:
DonGould: As for the early term fee... shouldn't think that would stand up at the disputes trib if the provider simply can't deliver the service that the customer was sold.

Whoa, wait there... Don't try getting hopes too high. No ISP provides speed guarantees at all. They all offer "best effort".

Residential accounts don't have SLAs. ;) OTOH, there is a point where it's complete crap and "best effort" is utter rubbish. Although to be honest that probably doesn't happen too often.

DonGould

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#437724 10-Feb-2011 13:06

freitasm: Whoa, wait there... Don't try getting hopes too high. No ISP provides speed guarantees at all. They all offer "best effort".

I think you are placing the cart before the horses here.

Giving people this kind of subjective advice is a sure way to get people unhappy - and by them I don't mean ISPs, but customers.

All I'm saying is that if the ISP throws an early term warning at you over this stuff then lodge a dispute with the trib.

That way the ISP has more choices than they have now.

Grumpy customers are just that.

Customers who are lodging claims are a lot more useful to the ISP in dealing with their wholesale provider than customers who are just grumpy and whinge on GZ.

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