2Degrees network failure? [2012-01-29]

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees network failure? [2012-01-29]

1 | 2 | 3

19282 posts

Uber Geek
Inactive user

#575081 30-Jan-2012 20:32

DOH Scott beat me to it

shk292

2857 posts

Uber Geek

Lifetime subscriber

#575082 30-Jan-2012 20:52

johnr:
shk292:
scottjpalmer:
shk292: It would be good if they'd come clean on here and say what the problem was.

Give them a chance, today was a public holiday in Auckland where they are based.?

So if I'd been out in my boat fishing last night and wanted to call the coastguard then I should wait until 0800 Tuesday? Great

No you should have a marine radio for backup

I know that. But my 12' dinghy, which I sometimes fish from, doesn't have a marine VHF, or a battery, or a fish finder, just like loads of other boats out in inshore waters. I do have two means of propulsion and I do ensure all on board wear buoyancy aids, unlike the majority of kiwi boaters. It is, however, nice to take a cellphone and know - or perhaps incorrectly assume in this case - that I have some means of communication should it be required. Silly me had assumed that cellphone networks were 24/7 operations in this country. Doh!

richms

28189 posts

Uber Geek

Trusted

Lifetime subscriber

#575083 30-Jan-2012 20:54

Get a floating handheld vhf if you want to have something incase you sink

Richard rich.ms

shk292

2857 posts

Uber Geek

Lifetime subscriber

#575086 30-Jan-2012 20:59

richms: Get a floating handheld vhf if you want to have something incase you sink

Look guys, I'm a qualified yachtmaster and I have a seaworthy boat and am very familiar with good boating practice. If I want advice on boating, I'll go to a boating website where I'll have some chance of finding people with better experience and/or qualifications than me. Excuse me if my slightly tongue in cheek comment about 2d's network availability has caused controversy; I guess after 18 years of owning a cellphone I sort of expect to be able to make a call when I'm in coverage, have credit, and the battery is charged. If this is an unreasonable expectation with 2 degrees, then I guess I need to look for an alternative carrier

Thanks

richms

28189 posts

Uber Geek

Trusted

Lifetime subscriber

#575089 30-Jan-2012 21:10

No carrier is 100%. Dont bother changing since they all have both planned and unplanned outages at varying times.

Richard rich.ms

SaltyNZ

8231 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#575090 30-Jan-2012 21:11

shk292: If this is an unreasonable expectation with 2 degrees, then I guess I need to look for an alternative carrier

Thanks

It's no more or less reasonable than any other carrier. All carriers sometimes have outages, without exception. If you think the miniscule risk that your chosen carrier might be having one at the exact time you need to make a mayday call is too high, I would encourage you to keep a couple of SIMs handy as well as your VHF radio.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

jbard

1377 posts

Uber Geek

#575093 30-Jan-2012 21:23

nakedmolerat:
jbard:
CamH: Strange, not roaming on Vodafone either. I'm in Auckland and I've tried different phones etc, and still doesn't seem to do anything. Oh well, will wait until morning I guess!

It appears people on Facebook are having issues too according to the 2Degrees page. Maybe just affecting Auckland?

Can you just force it to roam on vodafone? might help if you need to make a call now?

you cant force to roam on vodafone inside 2degrees coverage area. it is not as simple as that

Really? it works fine for me in Dunedin but that may be because they haven't officially rolled out?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

nickb800

2719 posts

Uber Geek

Trusted

#575098 30-Jan-2012 21:37

If you called 111 during the 2d outage, then the phone will enter emergency mode and place the call over the VF network wont it?

cisconz

cisconz
1341 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#575101 30-Jan-2012 21:42

nickb800: If you called 111 during the 2d outage, then the phone will enter emergency mode and place the call over the VF network wont it?

Only if there was no 2D coverage.

Hmmmm

johnr

19282 posts

Uber Geek
Inactive user

#575102 30-Jan-2012 21:56

shk292: Silly me had assumed that cellphone networks were 24/7 operations in this country.? Doh!

No network runs 24/7 all it take is some guy on a digger to cut thru a fibre or a drunk to take out a power poll and it's all over rover!

Mobile networks are made up of many cell sites and if anyone tells you they run 24/7 with no outages then they have never worked on a mobile network in their life!

shk292

2857 posts

Uber Geek

Lifetime subscriber

#575120 30-Jan-2012 22:41

johnr:
shk292: Silly me had assumed that cellphone networks were 24/7 operations in this country.? Doh!

No network runs 24/7 all it take is some guy on a digger to cut thru a fibre or a drunk to take out a power poll and it's all over rover!

Mobile networks are made up of many cell sites and if anyone tells you they run 24/7 with no outages then they have never worked on a mobile network in their life!

Interesting though that the network wasn't down. My phone showed a signal, it even showed "3G" on the status line, and my wife's phone worked just fine (also on 2d, roaming to VF just like mine). This seems to have been a problem with the billing/credit monitoring side of the network, affecting only certain accounts. I would hope that a 111 call would have bypassed this part of the system and got through - you can after all make emergency calls with no SIM, I believe.
Overall I think 2d provide a great service and have been excellent for the NZ cellphone market. The rumoured new $19 pack will make them even better for smartphone users

johnr

19282 posts

Uber Geek
Inactive user

#575124 30-Jan-2012 22:55

shk292: This seems to have been a problem with the billing/credit monitoring side of the network, affecting only certain accounts.? I would hope that a 111 call would have bypassed this part of the system and got through - you can after all make emergency calls with no SIM, I believe.

A 111 call does not touch the Prepay IN and is handled very different from a normal Voice call and I am sure you can no longer call 111 / 911 with no SIM, This was disabled by the request of the emergency services due to all the 111 call hang ups and no way to contact anyone back.

*** Please if you are reading this DO NOT test calling 111 / 911 with no SIM in your handset ***

John

Tockly

346 posts

Ultimate Geek

#575438 31-Jan-2012 16:59

I'm in Silverstream in Wellington and I seem to be stuck on Edge. Performance is not flash!

johnr

19282 posts

Uber Geek
Inactive user

#575439 31-Jan-2012 17:07

Tockly: I'm in Silverstream in Wellington and I seem to be stuck on Edge. Performance is not flash!

Can you please explain how this relates to the thread?

Thanks

Tockly

346 posts

Ultimate Geek

#575443 31-Jan-2012 17:14

johnr:
Tockly: I'm in Silverstream in Wellington and I seem to be stuck on Edge. Performance is not flash!

Can you please explain how this relates to the thread?

Thanks

It relates as I am normally on 3G but since the weekend I have been on Edge, so as the title is "2Degrees Network Failure" I thought that it may apply here. Am I wrong???

1 | 2 | 3