Slingshot, I am NOT a happy customer from DAY 1. (My true experience!)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot, I am NOT a happy customer from DAY 1. (My true experience!)

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69 posts

Master Geek

Trusted

#593192 10-Mar-2012 13:19

Hi liuyanbiao - can you please send me an email with your account number and contact details? I am sure we can do something to help you here.

We normally preconfigure all of our ATA's when we send them out. That said, if you are experiencing the same problems with your softphone and have done testing on a seperate network as well, then it does sound odd and network related.

Kind Regards

Scott Page
Slingshot General Manager
scottp@team.slingshot.co.nz

ScottP

liuyanbiao

81 posts

Master Geek

#593364 10-Mar-2012 21:17

sapage: Hi liuyanbiao - can you please send me an email with your account number and contact details? I am sure we can do something to help you here.

We normally preconfigure all of our ATA's when we send them out. That said, if you are experiencing the same problems with your softphone and have done testing on a seperate network as well, then it does sound odd and network related.

Kind Regards

Scott Page
Slingshot General Manager
scottp@team.slingshot.co.nz

Thanks Scott.

email sent to you already.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#593421 11-Mar-2012 07:55

liuyanbiao:
sapage: Hi liuyanbiao - can you please send me an email with your account number and contact details? I am sure we can do something to help you here.

We normally preconfigure all of our ATA's when we send them out. That said, if you are experiencing the same problems with your softphone and have done testing on a seperate network as well, then it does sound odd and network related.

Kind Regards

Scott Page
Slingshot General Manager
scottp@team.slingshot.co.nz

Thanks Scott.

email sent to you already.

Did you get this sorted ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

hanx

2 posts

Wannabe Geek

#593427 11-Mar-2012 08:47

i joined slingshot last month and i'm now with telecom. the delay is so frustrating...

k14

629 posts

Ultimate Geek

#593430 11-Mar-2012 09:11

I have had naked with VOIP for 4 months now and still haven't been able to get my WAG310G to work at all. Can't make or accept phone calls. I think I will just buy a supported ATA and be done with it. Pretty annoying when that is basically just mimicking the hardware already in the router. But as I have said before, you get what you pay for...

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#593431 11-Mar-2012 09:23

k14: I have had naked with VOIP for 4 months now and still haven't been able to get my WAG310G to work at all. Can't make or accept phone calls. I think I will just buy a supported ATA and be done with it. Pretty annoying when that is basically just mimicking the hardware already in the router. But as I have said before, you get what you pay for...

The SIP stack is pretty much identical, the wag310 actually is a later device as the 2102 / PAP2T , so if your having SIP problems with the wag most likely you will have problems with the box they supply, did you get any info on setup for the wag ?, the wag is an older device now anyway but should be fine, diagnosis of these faults should be really straight forward as all it requires is taking a look at the SIP, from there it is generally pretty easy to tell what is happening especially when the device use the same SIP stack,

What info did the support guys pass on to you ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#593432 11-Mar-2012 09:25

hanx: i joined slingshot last month and i'm now with telecom. the delay is so frustrating...

this thread is about SIP connections, bit on the nose to post your thoughts in here , should start your own thread if this a concern for you.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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k14

629 posts

Ultimate Geek

#593517 11-Mar-2012 13:41

maverick: The SIP stack is pretty much identical, the wag310 actually is a later device as the 2102 / PAP2T , so if your having SIP problems with the wag most likely you will have problems with the box they supply, did you get any info on setup for the wag ?, the wag is an older device now anyway but should be fine, diagnosis of these faults should be really straight forward as all it requires is taking a look at the SIP, from there it is generally pretty easy to tell what is happening especially when the device use the same SIP stack,

What info did the support guys pass on to you ?

To be honest I have not had a play with it for a few weeks now. The help desk couldn't help and going on the info from the thread I created I came to the conclusion that due to some bug that the WAG won't work with iTalk. I was just going to get a PAP2T because iTalk do auto provisioning on them. Then I just have to sit back and relax (right???).

Although reading the SIP info you told the OP I might have a try of that when I have some more energy.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#593542 11-Mar-2012 14:48

Just ask the support guys what they are seeing, surely they can at least tell you if they are seeing your sip messages ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Nebbie

458 posts

Ultimate Geek

Trusted

#593596 11-Mar-2012 15:58

maverick: Just ask the support guys what they are seeing, surely they can at least tell you if they are seeing your sip messages ?

First level guys would have no idea how to read a sip trace....

---------------------------------------------------------------
Nebukadnessar

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#593609 11-Mar-2012 16:42

well that explains a lot then, maybe you can help them out then if you can read a trace ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#593860 12-Mar-2012 08:12

Hi liuyanbiao,

I have tested this line from here on my test ph and can say 100% there is no issue from our end.

I made 3 test call, One Voip. One POTS and on Mobile the worst of these having the below details.:

PDD: 509 ms
System: 7 secs
Duration: 0 secs

The PDD is the delay you mention but 509 ms (On Worst example) is normal for a Voip line.

I will email these details to you also

Thanks.
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

liuyanbiao

81 posts

Master Geek

#593876 12-Mar-2012 08:58

Slingshot: Hi liuyanbiao,

I have tested this line from here on my test ph and can say 100% there is no issue from our end.

I made 3 test call, One Voip. One POTS and on Mobile the worst of these having the below details.:

PDD: 509 ms
System: 7 secs
Duration: 0 secs

The PDD is the delay you mention but 509 ms (On Worst example) is normal for a Voip line.

I will email these details to you also

Thanks.
Joe.

Thanks Joe

Both me and the slingshot support desk experiencing 30 seconds delay on my italk account.
(on a xlite4, softphone - to elimited it is a device issue)

I might try it tonight as I am working right now.

please do log into my italk account and try it out

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#593881 12-Mar-2012 09:07

Thanks Joe

Both me and the slingshot support desk experiencing 30 seconds delay on my italk account.
(on a xlite4, softphone - to elimited it is a device issue)

I might try it tonight as I am working right now.

please do log into my italk account and try it out

Hi liuyanbiao,

Without logging into your italk line testing cannot be done.

As I say, the longest delay I get when testing is 8 sec. Anything under 60 seconds can be expected depending on the B Party destination.

As mentioned by Nebbie, The person you spoke to at the help desk has no way to see nor would they be able to understand the trace's I have done. I can assure you that my testing over rides anything they would say.

Thanks.
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

liuyanbiao

81 posts

Master Geek

#593919 12-Mar-2012 09:47

Slingshot:

Thanks Joe

Both me and the slingshot support desk experiencing 30 seconds delay on my italk account.
(on a xlite4, softphone - to elimited it is a device issue)

I might try it tonight as I am working right now.

please do log into my italk account and try it out

Hi liuyanbiao,

Without logging into your italk line testing cannot be done.

As I say, the longest delay I get when testing is 8 sec. Anything under 60 seconds can be expected depending on the B Party destination.

As mentioned by Nebbie, The person you spoke to at the help desk has no way to see nor would they be able to understand the trace's I have done. I can assure you that my testing over rides anything they would say.

Thanks.
Joe.

HI Joe

Please log into my italk account and test. (I already logged out for today)
It is really taking 35 seconds to make a local outbound call.

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