[Snap] Some feedback on not choosing Snap

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Some feedback on not choosing Snap

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bagheera

544 posts

Ultimate Geek
+1 received by user: 189

#643273 19-Jun-2012 16:25

smudger: I'm looking forward to being online with Snap VDSL....but so far my experience is a little slower, 6 days since i did things online and still NOTHING happening.

not really SNAP problem here - chorus need to do the change and i think it up to 7 working days is the SLA after it get submitted.

smudger

46 posts

Geek

#643279 19-Jun-2012 16:36

Yes, except that they still havn't even charged the credit card which they say they will do before they start.

bagheera:
smudger: I'm looking forward to being online with Snap VDSL....but so far my experience is a little slower, 6 days since i did things online and still NOTHING happening.

not really SNAP problem here - chorus need to do the change and i think it up to 7 working days is the SLA after it get submitted.

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

#644005 20-Jun-2012 20:28

CeeGee:
SamF: CeeCee; Did you ever get your line checked / a splitter installed or are your issues above and beyond that?

No, I didn't Sam, but Snap did. I paid Snap the fee they requested at the time to do all that. I figured They were the one offering the service and i didn't want to get into arguments later about who was responsible for what if things didn't work.

That said, they did send a tech who installed a splitter. Given the distance from the cabinet, I get relatively good speed (3 Mbs) between 3:00 and 6:00 am most weeks, so the installation itself appears ok. It worked fine for a few months, but now its just that the afternoon and evening speeds drag to a crawl.

Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb. Saw Chorus working down the street earlier this week and now the speed is way up in the evenings. Coincidence? Placebo effect ?

Charlie

IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

DrCheese

382 posts

Ultimate Geek
+1 received by user: 32

Trusted

#644035 20-Jun-2012 21:40

Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb. Saw Chorus working down the street earlier this week and now the speed is way up in the evenings. Coincidence? Placebo effect ?

Charlie

I've seen much worse. Some GZers are only on a few milli-bits per second. Must be excruciatingly difficult to access the interwebs.

David.

McGee

200 posts

Master Geek

#644105 21-Jun-2012 05:08

CeeGee:
CeeGee:
SamF: CeeCee; Did you ever get your line checked / a splitter installed or are your issues above and beyond that?

No, I didn't Sam, but Snap did. I paid Snap the fee they requested at the time to do all that. I figured They were the one offering the service and i didn't want to get into arguments later about who was responsible for what if things didn't work.

That said, they did send a tech who installed a splitter. Given the distance from the cabinet, I get relatively good speed (3 Mbs) between 3:00 and 6:00 am most weeks, so the installation itself appears ok. It worked fine for a few months, but now its just that the afternoon and evening speeds drag to a crawl.

Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb. Saw Chorus working down the street earlier this week and now the speed is way up in the evenings. Coincidence? Placebo effect ?

Charlie

I'd expect that would have had something to do with it, Maybe there was a broken backhaul link or faulty port etc for upstream.
These days most ISPs have pretty good morning / day / evening performance so would be interesting asking other people in your area if they noticed a difference.

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

#652634 8-Jul-2012 20:46

McGee: What's your sync's out of interest

Here's the tech stuff guys, I just use it, not interpret it

IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

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