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Nakedcity
93 posts

Master Geek
+1 received by user: 1


  #1171274 8-Nov-2014 10:55
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I'm in Auckland, and have had serious issues the last two days... Very slow response (particularly Google search, YouTube). Sometimes pages won't even load (e.g Geekzone). Very Intermittent. Could this be the same issue? Never happened before.

I've reset my router and checked my desk is correct for snap. Happens on all devices using the snap connection...



RonnieG
17 posts

Geek


  #1171293 8-Nov-2014 11:56
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Nakedcity: I'm in Auckland, and have had serious issues the last two days... Very slow response (particularly Google search, YouTube). Sometimes pages won't even load (e.g Geekzone). Very Intermittent. Could this be the same issue? Never happened before.

I've reset my router and checked my desk is correct for snap. Happens on all devices using the snap connection...


Oh wow, I thought it was just me! For the past few days certain webpages (ANYTHING run by Google- web search, Youtube, Drive, Calendar, Gmail, Chrome webstore...) have been taking >20 seconds to load, and usually timing out on the first attempt to access the page. If I refresh a failed page it often comes up straight away the second time, but the first attempt is always a failure.

Most other pages (few exceptions like Geekzone intermittently) load as normal. I'm on Snap VDSL in the Helensville area.

I thought it was my computer because my brother (on the same router network) has no problems.

I get the problem in both Chrome and IE.

I've already gone through
-Flushing DNS cache
-Clearing cache/cookies/temp files
-Checking for viruses and malware
-Changing DNS servers on the FritzBox (although this doesn't seem to have stuck)
-The classic "turn everything off and on again"

Clutching at straws here. Anyone got any ideas?


RonnieG
17 posts

Geek


  #1171322 8-Nov-2014 14:08
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Okay, not just limited to my computer anymore. Both my and my brother's android phones are really crawling on google searches. 



RalphFromSnap
776 posts

Ultimate Geek
+1 received by user: 168

Trusted
Snap Internet

  #1171323 8-Nov-2014 14:25
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Hi All,

Those reported issues wont be related to the Central North Island issue, but we have an abnormal number of reports of something not quite right in your area (Auckland North) so our Network Operations is checking it out now.

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



DumKopf
75 posts

Master Geek
+1 received by user: 12


  #1171337 8-Nov-2014 15:36
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Thanks for acknowledging this Snap! Experiencing issues with Google here in Hamilton.

Youtube seems alright, but Google serves thumbnails from ytimg.com and it's hanging. google.co.nz won't load for me at the moment.

Please keep us up to date.

Nakedcity
93 posts

Master Geek
+1 received by user: 1


  #1171347 8-Nov-2014 16:03
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Yep, thanks for the reply snap! I too am on VDSL, but in Te Atatu Peninsula...

 
 
 
 

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juha
1317 posts

Uber Geek
+1 received by user: 7

Trusted

  #1171375 8-Nov-2014 17:18
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Workaround for the issue that seems to affect mainly Google sites: disable IPv6 on the host computers (no need to do it on the router). You'll have to remember to turn it back on later, because IPv4's like old and out of space, man.




RonnieG
17 posts

Geek


  #1171388 8-Nov-2014 17:42
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juha: Workaround for the issue that seems to affect mainly Google sites: disable IPv6 on the host computers (no need to do it on the router). You'll have to remember to turn it back on later, because IPv4's like old and out of space, man.


That fixed it for me!
Turned off IPv6 in the router as well and that seems to have fixed the slowness on the smartphones.

DumKopf
75 posts

Master Geek
+1 received by user: 12


  #1171429 8-Nov-2014 18:38
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Fixed here too.

Down with IPv6, bring on IPv7! :P

pwntj00
8 posts

Wannabe Geek


  #1171669 9-Nov-2014 15:10
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Just chiming in here.

Since I moved to Snap! VDSL several months ago I've had nothing but problems loading Facebook pictures & Wikis

Over the last few days I noticed Google and several websites just not working .. 

 


Disable IPv6 on my workstation and everything's come right. Feels like new internet. Including FB pictures & wikis

Location is North Shore if it matters

 


Cheers

Nakedcity
93 posts

Master Geek
+1 received by user: 1


  #1171840 9-Nov-2014 21:52
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I too seem to have solved my issues by changing my Fritzbox settings from ipv6 native mode to dual stack. Not exactly disabling ipv6, but it seems to have worked....

Could it have been a problem with Google' ipv6 implementation?

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