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*Insert big spe*dtest result here*
Is it Gigabit download and upload or just Gigabit download?
Rambaldi: Download and upload
Just got off the phone with Orcon, it is actually 1000MBps download and 500MBps upload, key work is "up to" so as fast as your connection to your house/business supports it.
Also they say that you will require a new Genius modem and that your current one will not be compatible.
lNomNoml:Rambaldi: Download and upload
Just got off the phone with Orcon, it is actually 1000MBps download and 500MBps upload, key work is "up to" so as fast as your connection to your house/business supports it.
Also they say that you will require a new Genius modem and that your current one will not be compatible.
Rambaldi:lNomNoml:
Rambaldi: Download and upload
Just got off the phone with Orcon, it is actually 1000MBps download and 500MBps upload, key work is "up to" so as fast as your connection to your house/business supports it.
Also they say that you will require a new Genius modem and that your current one will not be compatible.
I was just quoting exactly what they told me on the phone.
So maybe it's another case of they don't know what they are selling again, as with what happened with the 200MBps plans
Personally I won't be going for it, it's seldom I use my current 200/200 plan to it's full potential, due to links out of NZ being slow and other servers not being able to provide enough bandwidth.
Not to mention not having phone and/or internet for a few days due to changing the modem, no one wants to deal with that again.
However in a business environment with more than 1 person using the internet at a time it would obviously make sense to keep your internet as fast as possible at all times.
gehenna:
So fibre wasn't working when I got home from work today. Did all the usual checks and restores, no change. Rang Orcon, 1st level know jack all as usual. I suspect what's happened is my connection has been upgraded to gig prematurely and because I haven't received the modem yet I can't use it. Very disappointing given I was assured on the phone by Orcon Sales that this wouldn't happen. The usual story with Orcon though, I don't use them for the customer service.
I think I've just responded to your DM on Twitter. Long story short, the Netcomm should still work, and a fault has been raised with Chorus on this one.
dt:
A note to Orcon as well, your "terms and conditions" IVR at the contact center still states an ETF of between $149 and $199.
Rambaldi:lNomNoml:
Rambaldi: Download and upload
Just got off the phone with Orcon, it is actually 1000MBps download and 500MBps upload, key work is "up to" so as fast as your connection to your house/business supports it.
Also they say that you will require a new Genius modem and that your current one will not be compatible.
I was just quoting exactly what they told me on the phone.
bameron:
I think I've just responded to your DM on Twitter. Long story short, the Netcomm should still work, and a fault has been raised with Chorus on this one.
Yup thanks, which is why I said afterwards that I've let Orcon off the hook for this one ;)
bameron:Rambaldi:lNomNoml:Rambaldi: Download and uploadJust got off the phone with Orcon, it is actually 1000MBps download and 500MBps upload, key work is "up to" so as fast as your connection to your house/business supports it.
Also they say that you will require a new Genius modem and that your current one will not be compatible.
I was just quoting exactly what they told me on the phone.
It's 1000Mbps down, 500Mbps up (not MBps).
If you can remember who you spoke to (even what number you called), or if you're a customer, can you send me a PM with some details? Obviously important that we aren't giving out wrong info... cheers.
Argh and while I have a dialtone, I can't ring anyone. I put in the numbers then it makes the noise like theres no such number, for any number I dial, including Orcon's :P Should I do myself a favour and unplug this modem since it clearly hasn't been setup right ?
Same here, im capped at 100/50, waiting on a response from Orcon.
Any idea about when are we receiving the xbox one?
Cheers,
Rambaldi: I can now make calls. Tech support are seeing my speeds at 1000/500 but I'm getting 100/30. They got me to try a bunch of things that didn't change anything, than told me to believe in the power of magic and it will be 1000/500 within 24 hours, and to call back if it isn't.
Starting to regret moving to Orcon, i was quite happy with Bigpipe, they also told me to restart my modem and ONT. obviously that didnt helped.
Cheers
Got my text on the way to work this morning.. just about to leave for the day.. fingers crossed..
EDIT: not holding out hope though.. just logged into my, myorcon account and its still showing my old account number and old plan..
Rambaldi: I can now make calls. Tech support are seeing my speeds at 1000/500 but I'm getting 100/30. They got me to try a bunch of things that didn't change anything, than told me to believe in the power of magic and it will be 1000/500 within 24 hours, and to call back if it isn't.
If they believed the "magic" then why ask you to call back if it hasn't changed?
Orcon now into magic and probably voodoo no doubt, glad I'm leaving this behind...
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