Stuff Fibre vs Big Pipe

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Stuff Fibre vs Big Pipe

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#1656679 23-Oct-2016 19:23

Jexla:

See this is the thing....

Stuff offers no contract (Yes please)
Free modem (Why not?)
Offers fibre NZ wide, bigpipe cannot! :(
No connection fee!

If I pay $115 a month for gigabit tell me where I will be disappointed?

potentially:

the performance of the broadband

the performance of the tech support

If you aren't after high performance, and just want to save money, why go for the high end plan in the first place? just pick up 100/20 for $79 and you'll be just fine.

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#1656694 23-Oct-2016 20:09

Jexla: .....If I pay $115 a month for gigabit tell me where I will be disappointed?

Two old sayings.

Fast, Cheap, Reliable. Choose two.

And

You get what you pay for.

I personally recommend you do sign up to Stuff Fibre and see how it goes. However when you come back in a few months saying "my peak time speeds are rubbish and I keep on getting buffering. Then when I rang the helpdesk they just fobbed me of". Don't be surprised if the response is along the lines of. We told you so.

Jexla

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#1656699 23-Oct-2016 20:16

Honestly not sure if you guys seriously think you could come across such issues with 1000/500 fibre.
I don't see how it's a real possibility.
Having no contract is a must for me and the price isn't bad, if I get 500/100 during peak I couldn't care less honestly.
End of the day I can jump back to Bigpipe once Chorus finish the Fibre tails extension service, who knows it might be surprisingly good and I might come back telling you all to switch haha.

End of the day will it be much better than the ADSL I currently have whilst still having no contract? I think yes.

deadlyllama

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#1656705 23-Oct-2016 20:53

Do remember that Bigpipe's footprint is far from nationwide, unlike Stuff / MyRepublic / others we like to complain about.

The ultracheap gigabit option is Full Flavour's $99 ($110 after the first year?) plan but that's Auckland/Hamilton/Tauranga only.

To my knowledge there's no one who offers $79 or less unlimited UFB, and nationwide coverage.

meesham

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#1656807 24-Oct-2016 09:55

Jexla:

Honestly not sure if you guys seriously think you could come across such issues with 1000/500 fibre.
I don't see how it's a real possibility.

Talk to some of the MyRepublic Gigatown customers that were experiencing major slowdowns up until recently.

deadlyllama:

Do remember that Bigpipe's footprint is far from nationwide, unlike Stuff / MyRepublic / others we like to complain about.

The ultracheap gigabit option is Full Flavour's $99 ($110 after the first year?) plan but that's Auckland/Hamilton/Tauranga only.

To my knowledge there's no one who offers $79 or less unlimited UFB, and nationwide coverage.

Voyager do 100/20 for $69 (naked), gigabit for $89 if you supply your own router - I think they're nationwide.

Edit: Sorry, I just noticed gigabit is Dunedin only - Dunedinite here who only cares about our Gigatown! :)

sbiddle

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#1656813 24-Oct-2016 10:13

What's your obsession with needing Gigabit? You do realise it's not doing to deliver an experience any different from 200/200, and for most people one that's no different to a 100Mbps plan?

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Jexla

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#1656822 24-Oct-2016 10:31

My obsession?

What speed I pick is absolutely irrelevant as it's personal preference, maybe I just want to download my porn faster than you, who cares?

Again guys, I need NO contract as I want to change back to bigpipe when I can for my fibre connection, no connection fee is pretty much a must too, and BYO modem.

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#1656880 24-Oct-2016 12:15

Spark offer no contract plans on UFB as well but I recall their being a signup fee which is $99 off the top of my head.

Bigpipe have a signup fee regardless, so you'll still need to pay that when you move to them.

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#1656881 24-Oct-2016 12:18

I think what people are getting at is that even if you get 1000/200 you can still get an ISP with underprovisioned interconnections, slower gear inside their own networks, etc and that will impact your speeds.

Now, I agree with you that people that have not had any direct experience with Stuff Fibre should refrain from commenting as it's more of a prejudice against their crappy "clickbait news" sibling website than anything.

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Jexla

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#1656882 24-Oct-2016 12:26

sbiddle:

Spark offer no contract plans on UFB as well but I recall their being a signup fee which is $99 off the top of my head.

Bigpipe have a signup fee regardless, so you'll still need to pay that when you move to them.

Hello?
No contract with Spark incurs a $299 one off fee regardless of which fibre plan chosen.
$99 is for copper connections only.

Bigpipe do have a fee, correct. ($50 not $299)
Still my preferred ISP and I will change back to them once they are able to sell me a fibre connection, I am looking for something with no contract and no setup fees etc temporarily until that point of time.

unsignedint

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#1657066 24-Oct-2016 18:57

I think you should just stop listening to people here and just get on with it and sign up with Stuff Fibre, and give it a try. Then, be sure to report back with your real experience, good or bad! That would be awesome for the community. As you said yourself, there is no contract or setup fee so its pretty much no risk.

And, really, I wouldn't worry too much about the scaremongering that Stuff Fibre don't run their own network. So what? They don't need to, its a fairly typical business decision across a number of industries. Vocus provides the network (same as Orcon) which is one of the biggest in New Zealand (and Australia), market cap $3bn.

Good luck!

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deadlyllama

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#1657072 24-Oct-2016 19:33

meesham:

Voyager do 100/20 for $69 (naked), gigabit for $89 if you supply your own router - I think they're nationwide.

Nope, tried that a while ago, no handover in Whanganui, so I imagine they have other coverage gaps too :-(

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#1657075 24-Oct-2016 19:49

unsignedint:

Vocus provides the network (same as Orcon) which is one of the biggest in New Zealand (and Australia), market cap $3bn.

Was the $3bn before or after their share price tanked by 30%? :p

darylblake

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#1657079 24-Oct-2016 20:03

Haha he has been watching the rocky share prices last week as well. :P nice one.

Personally id pay more and get something with no fixed term contract Especially if you don't own the property.

I work for an ISP, I may or may not mention who... anyhow our ISP offers no-contract type of plans, but you do have to pay for your initial connection fee. The only reason I was going on a plan would be if I can get either:

1) A really good deal or bonus (which admittedly some providers are offering)

2) I am not planning on moving at all in the next 24+ months

3) They don't have a bad reputation as having problems.

Otherwise go with something roughly the same price maybe slightly more expensive than what the cheapest people are offering, but with the caveat that you can move if you don't like the service.

NonprayingMantis

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#1657119 24-Oct-2016 21:42

unsignedint:

I think you should just stop listening to people here and just get on with it and sign up with Stuff Fibre, and give it a try. Then, be sure to report back with your real experience, good or bad! That would be awesome for the community. As you said yourself, there is no contract or setup fee so its pretty much no risk.

And, really, I wouldn't worry too much about the scaremongering that Stuff Fibre don't run their own network. So what? They don't need to, its a fairly typical business decision across a number of industries. Vocus provides the network (same as Orcon) which is one of the biggest in New Zealand (and Australia), market cap $3bn.

Good luck!

the reason for concern about that isn't so much that the network might be bad, but rather that if you do have a problem, you'll need to go through an extra layer of support before getting help.

It's bad enough that you can't deal direct with Chorus for a network problem and have to first go to your ISP. That adds a lot of potential communication breakdown points. Adding an extra layer in (by having your ISP purchasing from a wholesale provider) will multiply those sorts of issues again.

Let's say your ISP mis-provisions you for some reason. (e.g. puts wrong port number in or something). with most ISPs, a phone call or email goes direct to somebody who can help you and get your sorted within a few minutes.

With an ISP that doesn't operate their own network, they might have an "NZ helpdesk" but that person you talk to can't fix a wrongly provisioned line, or even diagnose it properly. They will need get ALL troubleshooting info from you and then email or call their wholesale provider, pass on all the troubleshooting info they have gotten from you, The Network provider will then investigate and (hopefully) fix it. That can turn a 30 minute turnaround into several hours, maybe even longer.

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