It "appears" that everything is as it should be now.

Now, I will say this to Duncan and anyone else listening at Orcon.

You made this statement Duncan:
"As for the conspiracy theories that we are blocking sites like rapidshare I can assure you that this is not the case. There is a L7 traffic management appliance that we have been upfront about in terms of what it does and why it does it."

While you say you do not "block" with your L7 traffic management appliance, due to the fact that "some system" is not allowing users to download content because of faulty firmware, configuration, or something else, by definition blocking is occurring.  I don't believe that this was malicious or intentional on Orcon's account, just an oversight.

Please dont treat your users as idiots.  Remember, there is always someone smarter than you, and you always have something to learn from someone else.
Some users have gone to great lengths to find out what the cause is.  I wonder if we did a tally in time on how much people spent on the phone to Orcon, how much time they've spent playing around to help diagnose the issue, how much time they've spent on this forums reading about others issues, etc, what that amount would add up to for everyone?

I would be keen to know exactly what the problem was, what system was affected, how it was fixed, and that it wont happen again.


I'll leave the issue by saying thanks for getting this finally sorted Orcon.  Lets take a wait and see approach.