Akamai Access Issues?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Akamai Access Issues?

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962 posts

Ultimate Geek

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#2279936 20-Jul-2019 07:14

Hi All,

We have had a change applied, if you are still experiencing an issue, please make sure you are using our DNS servers and restart your router.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SamF

1578 posts

Uber Geek

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#2280252 20-Jul-2019 13:17

I can confirm all working as normal now.

Thanks Nick!

NickMack

962 posts

Ultimate Geek

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#2280261 20-Jul-2019 13:33

SamF:
I can confirm all working as normal now.

Thanks Nick!

Thanks for the updates and patience.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SamF

1578 posts

Uber Geek

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#2280368 20-Jul-2019 18:01

Hmm, I may have spoken too soon.

I'm having issues getting to asb.co.nz, but changing DNS servers doesn't help and there's no Akamai addresses showing up in the connections list.

I can connect fine via Skinny mobile data.

A tracert completes, sort of:

Tracing route to asb.co.nz [140.168.252.47]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms firewall.int [x.x.x.x]
2 9 ms 2 ms 3 ms x.x.69.111.static.snap.net.nz [111.69.x.x]
3 3 ms 4 ms 7 ms default-rdns.vocus.co.nz [131.203.86.74]
4 3 ms 3 ms 3 ms default-rdns.vocus.co.nz [131.203.86.73]
5 4 ms 4 ms 4 ms vocus-dom.tkcr5.global-gateway.net.nz [122.56.118.114]
6 7 ms 4 ms 4 ms x2-0-1-200.tkcr5.global-gateway.net.nz [122.56.118.113]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 26 ms 26 ms 26 ms p32787.syd.equinix.com [202.167.228.107]
11 27 ms 26 ms 27 ms ae101.access-a.sech-syd2.netarch.akamai.com [72.52.2.17]
12 28 ms 28 ms 28 ms a69-192-6-136.deploy.static.akamaitechnologies.com [69.192.6.136]
13 202-37-243-67.gis.global-gateway.net.nz [202.37.243.67] reports: Destination net unreachable.

Trace complete.

tjxp8

7 posts

Wannabe Geek

#2280369 20-Jul-2019 18:11

I'm still having the same issue here.

Restarted my modem and router but no good. Using the 2degrees DNS.

Steam (https://store.steampowered.com/)

Microsoft (https://www.microsoft.com/en-nz)

Not fully loading up. Any idea?

JY3199

4 posts

Wannabe Geek

#2280383 20-Jul-2019 18:31

I seemed to have bypass the issue for now using Google DNS servers AND flushing the local DNS cache (cmd.exe -> ipconfig /flushdns).

tjxp8

7 posts

Wannabe Geek

#2280386 20-Jul-2019 18:47

JY3199:
I seemed to have bypass the issue for now using Google DNS servers AND flushing the local DNS cache (cmd.exe -> ipconfig /flushdns).

Thanks for the tip but still no good.

I've changed the DNS to Google's public ones and flushed it.

Steam is loading now but Microsoft only loads partially and Humble Bundle is not loading either...

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

SamF

1578 posts

Uber Geek

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#2280389 20-Jul-2019 18:52

@tjxp8, did you try closing and re-opening your browser? Sometimes they seem to cache DNS lookups as well.

Also, is asb.co.nz working for you?

JY3199

4 posts

Wannabe Geek

#2280395 20-Jul-2019 18:58

Humble bundle was broken for me yesterday but fixed itself this morning before I did anything. However, other sites broke today instead. Seems like different sites are broken as time goes on.

tjxp8

7 posts

Wannabe Geek

#2280401 20-Jul-2019 19:25

SamF:
@tjxp8, did you try closing and re-opening your browser? Sometimes they seem to cache DNS lookups as well.

Also, is asb.co.nz working for you?

Yes, restarted Modem/Router, PC, Browsers multiple times...

ASB is loading without any issue for me.

SamF

1578 posts

Uber Geek

Trusted

#2280402 20-Jul-2019 19:31

Yes, restarted Modem/Router, PC, Browsers multiple times... ASB is loading without any issue for me.

Hmm, very odd.

Might pay to get a screenshot of your network connections per the previous directions by @NickMack

Also, do you mind posting a tracert to asb.co.nz for comparison to mine?

NickMack

962 posts

Ultimate Geek

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Lifetime subscriber

#2280667 21-Jul-2019 13:21

Hi All,

We have made to call to make the problematic caches inaccessible (filtered them out) while we continue to work with Akamai on this (removing the impact on our customers). We have plenty of capacity elsewhere on the network to cover the load. Traffic to these nodes has significantly dropped since the change at 1pm, and is continuing to reduce. If you are still experiencing issues, please restart you PC/any active sessions to ensure you are now using our other caches.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Oblivian

7300 posts

Uber Geek

ID Verified

#2280669 21-Jul-2019 13:39

+1 Vote for cloning Nick and pimping to other providers for fast resolution while not being read from a script book (nor get lost when going off script)

tardtasticx

3075 posts

Uber Geek

#2280722 21-Jul-2019 14:18

Would this also affect things like ThreeNow and TVNZ streaming? All devices at home can’t plant content in their apps unless we connect to a non 2d network (in our case we tested Vodafone 4G). We’re on 2degrees fibre in Auckland.

Oblivian

7300 posts

Uber Geek

ID Verified

#2280723 21-Jul-2019 14:20

tardtasticx: Would this also affect things like ThreeNow and TVNZ streaming? All devices at home can’t plant content in their apps unless we connect to a non 2d network (in our case we tested Vodafone 4G). We’re on 2degrees fibre in Auckland.

They do indeed use Akamai too.

with new media video services via the American-owned Brightcovewhich is streamed on the Akamai RTMP/HLS DNS based caching network

Unsure on 3

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