2degrees charging for texts and data

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees charging for texts and data

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linw

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#3172119 15-Dec-2023 15:18

@SaltyNZ, thanks for input. But in my defence, I purposely went to the 2D store so that all would be done properly. It wasn't.

@Linux re seeing where the money goes, yes I can see the piddling amounts in the usage option but that in no way shows where my several bank deposits went. I have sent 2D $90 in 5 deposits. This just seems to have disappeared. As you can appreciate it would be nice to see most of this in credit to my account or at least somehow accounted for. These started in 27 Nov. But, in no way am I critising you guys but just wondered what the $90 would have been spent on as it certainly wasn't used on texts or data as one account had $26.50 charged to it and the other wouldn't have been more. I just kept being warned I needed to dob in more money.

SaltyNZ

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#3172123 15-Dec-2023 15:25

linw:

@SaltyNZ, thanks for input. But in my defence, I purposely went to the 2D store so that all would be done properly. It wasn't.

Oh, they absolutely should've gotten it right the first time, no excuses there. It's just that having failed that in the first instance, it would have been quicker to fix without going back.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

ajw

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#3172130 15-Dec-2023 15:56

linw:

Thankyou @freitasm and others who wanted to help.

Sadly, there is a tendency from too many to jump into people wanting help.

Of course, some of the problems brought here are because of the appalling lack of service from companies when we need their help. I have already wasted too much of my life trying to have another problem sorted by 2D.

The 2D store has a phone number but it is not answered - of course. But tomorrow I will be able to leave my wife for a while to visit 2D. Now hope they will credit me my money back.

Hope your wife gets better soon.

linw

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#3172224 16-Dec-2023 08:00

Thankyou ajw. Appreciated.

And also thankyou all who contributed to help.

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