I export to pst on my outlook every couple of months and back it up somewhere
Although I use my hotmail for my main account. I've had it for ten years and that's the one everyone knows. Plus I like it. Modern webmail is more useful than an ISP based mail system anyway.
hawkz25: ok so those 266 customers were only paying customers who lost email. I wonder how many hundreds more free mailboxes got trashed.
Would it make any difference in terms of their responsibilities?
This is the terms of their web hosting acceptable usage policy regarding email, so they could delete email that was older than 30 days anyway.
c)E-mail Message Lifetime: 30 Days - In order to maintain the performance of our mail server, guarantee new mail can be received, as well as service standards, mail left on the server for more than 30 days may be deleted from the server.
Just found out I was one of those effected by the email loss. Its a bit annoying but I think the $100 makes up for it in my case. Amusing they give it to me, im on the list what ever that means
I would hope that they have at least got a professional data recovery company to have a look at what happened and attempt to recover the data. Perhaps they decided it would be cheaper to credit the customers and hope they went away.
savag3: I would hope that they have at least got a professional data recovery company to have a look at what happened and attempt to recover the data. Perhaps they decided it would be cheaper to credit the customers and hope they went away.
I second this, having been involved in data recovery over many years (usually for new clients :) you can usually get back data, even from failed RAID Arrays.
I had a new client bring in a Server with a failed RAID5 last month and after several days we managed to get all the data back, and we arn't even data recovery professionals!
It's stunning that Orcon don't have ANY backups on their systems, but having dealt with Orcon over 3 months to get 2 hosted Exchange mailboxes setup I'm not too surprised to be honest.
I would put a $1000 wager that Orcon are NOW getting backups of their mail servers.
Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.
Sorry to post twice, but I read this on Orcon's twitter
> Most of our customers use POP, it was just a small number of IMAP users affected (266 out of 20,000+). ^ER
So, from reading between the lines on the above quote, it looks like they lost at least the mail spool drive, if not the whole mail server, and are assuming that only IMAP users have lost mail.
Could it be POP users which have not downloaded their mail recently have also possibly lost e-mail?
Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.
savag3: I would hope that they have at least got a professional data recovery company to have a look at what happened and attempt to recover the data. Perhaps they decided it would be cheaper to credit the customers and hope they went away.
I second this, having been involved in data recovery over many years (usually for new clients :) you can usually get back data, even from failed RAID Arrays.
I had a new client bring in a Server with a failed RAID5 last month and after several days we managed to get all the data back, and we arn't even data recovery professionals!
It's stunning that Orcon don't have ANY backups on their systems, but having dealt with Orcon over 3 months to get 2 hosted Exchange mailboxes setup I'm not too surprised to be honest.
I would put a $1000 wager that Orcon are NOW getting backups of their mail servers.
I still currently use iserve for a few of my clients, which Orcon has now taken overs. I have found their support has been pretty poor since they have combined the two, and not up to the high standard it once was when iserve was running it as a seperate website. I am now having to deal with orcons support systems, rather than iserves. I hope that they are fully onto it with the iserve servers, and backing them up. However the terms say that they can delete any email stored that is older than 30 days.
My wife just told me while we were away last week and using a T-Stick to Orcon SMTP port 587 to send her email that a lot of people she sent emails to did not receive the emails. One I sent to a person on Orcon did not receive that one either.. Maybe something to do with the above problem..??
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