New Orcon Client - switched over but Genius not here

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New Orcon Client - switched over but Genius not here

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Splatty

94 posts

Master Geek

#506698 15-Aug-2011 12:08

I really do appreciate the help that has been provided by Softswitch and Sounddude to get these matters resolved, but it would be fair to say that if I didn't have the knowledge to work my way through IT matters and/or never found this forum I would be into my second week with no phone or net.

The Customer Service phone service is an oxymoron.

Not a good look Orcon for your average customer who has issues.

Popping home soon to reset modem and see what happens.

Cheers guys

Matt

ajobbins

5052 posts

Uber Geek

Trusted

#506741 15-Aug-2011 13:15

Softswitch and Sounddude, looks like we have a number porting issue when we moved to Genius, as calls that come in via the Telecom network (Fixed line, mobile and calls originating offshore) are met with a message saying the number is not in service.

Are you able to help?

Twitter: ajobbins

Sounddude

I fix stuff!
1928 posts

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#506756 15-Aug-2011 13:25

PM me some details :)

Splatty

94 posts

Master Geek

#506760 15-Aug-2011 13:27

Still doesn't work. At all, no phone or net. It's been reset several times and keeps bringing up the generic settings, even the passowrd given last week now doesn't work. PM sent to Sounddude...

Splatty

94 posts

Master Geek

#506763 15-Aug-2011 13:29

Still doesn't work. At all, no phone or net. It's been reset several times and keeps bringing up the generic settings, even the passowrd given last week now doesn't work. PM sent to Sounddude...

Sounddude

I fix stuff!
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#506797 15-Aug-2011 14:09

Telecom issue at the same time I am affaid. Telecom lost alot of EUBA traffic.

Your modem was online and we did see SIP was registered before you went home. I guess you just tested in right in the middle of the Telecom outage.

Can you factory reset your modem again. It should come online and get its config.

Splatty

94 posts

Master Geek

#506805 15-Aug-2011 14:22

OK mate - back at work now and will try tonight and in the meantime keep my fingers crossed

Quic Broadband

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Sounddude

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#506811 15-Aug-2011 14:28

I can see your modem is online, and that you have the correct IP, and the phone is activated :)

So it looks good!

Splatty

94 posts

Master Geek

#506816 15-Aug-2011 14:32

Awesome. Can you see if the kid's did the dishes before they left this morning?

Sounddude

I fix stuff!
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#506839 15-Aug-2011 15:05

No, place is still a giant mess :P

Splatty

94 posts

Master Geek

#506910 15-Aug-2011 16:53

YES!!!

We have net, voip and I can even dial 789 to get to the answerphone and my passowrd works. Question... how do you set how many time the phone rings till it goes to a/phone?

All I need now is for the divert to my mobile to be cancelled so people can ring us at home :)

Thanks sounddude and spftswitch. I honestly believe that I would be still on hold without Geekzone's existence.

Cheers

Wolvo

32 posts

Geek

ID Verified

#506990 15-Aug-2011 20:27

Great to here your back up and running wish I could say the same

the wife and kids want to go down to orcon hq to talkto to someone

I'm getting use to going to macdonald s and cafes

So you can live with out the internet......

Sounddude

I fix stuff!
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#506994 15-Aug-2011 20:30

Wolvo: Great to here your back up and running wish I could say the same

the wife and kids want to go down to orcon hq to talkto to someone

I'm getting use to going to macdonald s and cafes

So you can live with out the internet......

Wolvo

PM me your details

Ideally: Router WAN Mac address and your login name.

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