ID Verified
Trusted
BJ42: WooHoo!
After 8 weeks and half an hour on the phone my fault has made it to LEVEL 3!
I'm so proud.
Why stick with them, considering what is clearly unacceptable service?
We had our switch to TC completed this week - was told it would take place on Tuesday; I noticed on that day the phone had been switched (no longer was the phone's time linked to GMT!), and the broadband was dead. Many calls later it became clear that 1. no request had been made for the broadband to be connected; and 2. I should have been told that broadband connection would only take place 5 days after the phone was set up. What??!! Considering they'd stuffed up at least twice with our setup they got it escalated and it was sorted out today. I didn't realise how frustrating it would be to exist even one day without broadband...
The moral of the story? As my father said, out of the frying pan into the fire... a move from one incompetent ISP to another ISP is no guarantee of good service! So perhaps that's a good reason to stick with Orcon??!!
