Slingshot down? [2012-02-22]

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot down? [2012-02-22]

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4066 posts

Uber Geek
+1 received by user: 206

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Snowflake

#585455 23-Feb-2012 02:25

zaf: Hey guys,

We're now doing the cleanup on the root cause, and checking everythings back up.

What is still down for you?

I'm expecting maybe voice dialing maybe down for some customers. We're literally right now bringing the services back up.

my SIP trunks with callplus seem to have come back up in the last few minutes, so i think i'm all back online at work & at home.

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Regs

4066 posts

Uber Geek
+1 received by user: 206

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Snowflake

#585456 23-Feb-2012 02:27

insane:

On the bright side the timing wasn't too bad, could have been at 6pm

timing couldnt have been worse for me.... i was in the middle of a massive data migration into the cloud for a client... i had to back out of a few hours of work and start over... :|

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

cyberbuddha

70 posts

Master Geek

#585458 23-Feb-2012 02:45

Affecting: Calling, SIP Trunks, Calling, Commverge, iTalk, Tolls, LLU Data, UBA, Managed WAN, Email, Dialup, Wimax, Calling and Dialup, Telehousing, Nationwide.
Start: 22/02/2012 10:45:00 p.m. End: TBC Get Mobile Updates
Status: There is a widespread problem with the core network, which is under urgent investigation, and a resolution will be forthcoming ASAP

If you wanted, you could click on the link above and then enter your mobile number and account number and get a text when the issue's been fixed. I have copied and pasted this from Slingshot's website to help you out, save having to keep reboot your router every few minutes to keep checking. Hope this helps.

classiczone

23 posts

Geek

#585459 23-Feb-2012 02:53

Hi Guys

The Slingshot connection still down here in Whakatane Seems like a Major issue at the moment hope gets fixed soon

classiczone

23 posts

Geek

#585461 23-Feb-2012 03:32

Hi

I have just tried calling the slingshot call centre phone numbers and seem to be working now so looks like some services coming back up

Internet Service Still Down

classiczone

23 posts

Geek

#585463 23-Feb-2012 04:17

Hi

Internet Is back Up and running on slingshot in Whakatane Yay!!

AliExpress

Shop now on AliExpress (affiliate link).

Nebbie

458 posts

Ultimate Geek
+1 received by user: 29

Trusted

#585464 23-Feb-2012 04:24

Hi Guys

Most issues are resolved now we are still ironing out a number of smaller server issues.

Thanks
Bevin

---------------------------------------------------------------
Nebukadnessar

Beccara

1473 posts

Uber Geek
+1 received by user: 517

ID Verified

#585514 23-Feb-2012 08:38

The big question is how did a single DC failure take out so much of your network? No DR site?

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

insane

3325 posts

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2degrees

Subscriber

#585633 23-Feb-2012 11:48

Regs:
insane:

On the bright side the timing wasn't too bad, could have been at 6pm

timing couldnt have been worse for me.... i was in the middle of a massive data migration into the cloud for a client... i had to back out of a few hours of work and start over... :|

Haha, I bet they must be looking forward to their cloud service now :p

PassiveFever81

367 posts

Ultimate Geek
+1 received by user: 13

#585680 23-Feb-2012 13:19

Something must still be wrong, had my mother come home from work since alot of her work is internet based, and their net has been down all day, syncs but no PPP. Hmmm.

KevinL

656 posts

Ultimate Geek
+1 received by user: 20

Trusted

#585685 23-Feb-2012 13:23

Yes, having issues here in Hamilton as well - fine until about an hour ago, now having odd DNS/connectivity issues e.g. can get to Gmail and Slingshot website, but can't resolve any other sites at present.

HP

Shop now for HP laptops and other devices (affiliate link).

Trunks2

225 posts

Master Geek
+1 received by user: 12

#585693 23-Feb-2012 13:32

International data seems to be mostly not working for me in Rotorua, national seems alright though.

CamH

615 posts

Ultimate Geek
+1 received by user: 327

Subscriber

#585694 23-Feb-2012 13:32

Getting DNS issues here on Slingshot, and also on multiple CallPlus business connections in Auckland at the moment. Quite irritating having to tunnel all of our traffic via America!

seedicat

12 posts

Geek

#585695 23-Feb-2012 13:32

lines are still not completely functional. 0800 still down or unrespondent, internet is slightly odd and unstable in rotorua.

Slingshot

1004 posts

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+1 received by user: 59

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Slingshot

#585698 23-Feb-2012 13:39

Hi All,

Seems we are having some Intermittant issues stemming from last night?s issues and about 1 hr ago we lost users for a small amount of time, Since then we are noticing, as you are some international browsing problems.

I am investigating now and will let you know as soon as i have more,

Cheers,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

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