Slingshot, I am NOT a happy customer from DAY 1. (My true experience!)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot, I am NOT a happy customer from DAY 1. (My true experience!)

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liuyanbiao

81 posts

Master Geek

#593921 12-Mar-2012 09:49

HI Guys.

Below is the email sent by Joe.

Are you guys expericing such long PDD ( more than 30 seconds) on your italk account?

so everytime you make a call, you have to wait 30 seconds?
even I just want to make a call less than 10 seconds?

Bill

-----------------------

Hi,

35 seconds PDD is not uncommon, nor is it a fault. It can take up to 60 seconds for a call route to complete.

I tested from the same network as Chaz so can confirm that it is not an issue with, Your or his line/connection or anything.

As far as we are concerned 35 seconds for a PDD is not an issue, it is solely the way the network works and noting can be done to change this.

The PDD will vary depending on who and where you call as well as many other things. If it gets over 60 seconds consistently to local numbers then there could be an issue but at this stage everything is ok.

Thanks,
Joe.

-----------------------------------

cisconz

cisconz
1341 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#593927 12-Mar-2012 10:10

liuyanbiao: HI Guys.

Below is the email sent by Joe.

-----------------------

Hi,

35 seconds PDD is not uncommon, nor is it a fault. It can take up to 60 seconds for a call route to complete.

I tested from the same network as Chaz so can confirm that it is not an issue with, Your or his line/connection or anything.

As far as we are concerned 35 seconds for a PDD is not an issue, it is solely the way the network works and noting can be done to change this.

The PDD will vary depending on who and where you call as well as many other things. If it gets over 60 seconds consistently to local numbers then there could be an issue but at this stage everything is ok.

Thanks,
Joe.

-----------------------------------

Seriously, I would class that as an extreme fault.

Even my cellphone doesn't take that long.
Neither does my auto dialers with Callplus or my Sip trunks with WxC, Kordia, 2talk, Mynetfone and Faktortel.
That sounds like a big cop out to me.

Very Very suprised with this outcome.

Hmmmm

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#593930 12-Mar-2012 10:15

Hi,

Some of the calls on this line are connecting in as little as 69ms PDD.

As also mentioned in email, I am looking at other options in regard to routing to improve this performance.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

liuyanbiao

81 posts

Master Geek

#594490 13-Mar-2012 10:24

Problem Finally been fixed!

what I did is.

I change another modem.

on the softphone, the waiting time has reduece to 5 to 10 seconds.

and mostly importantly, I can use my normal phone as well.

thanks Joe

NZCrusader

646 posts

Ultimate Geek

#594546 13-Mar-2012 13:17

Yet again. Noob user blames ISP when its their own equipment at fault.

We need a new story in the networking world. This one is getting stale.

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

sapage

69 posts

Master Geek

Trusted

#594552 13-Mar-2012 13:29

Bill - any chance you can change the name of this thread now...?

ScottP

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