[Snap] 7 days termination

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] 7 days termination

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Master Geek
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#710763 1-Nov-2012 23:24

it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.

freitasm

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#710786 2-Nov-2012 06:04

AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.

I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)

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AviZ

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Master Geek
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#710788 2-Nov-2012 06:12

freitasm:
AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.

I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)

now why would telecom do that?

freitasm

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#710789 2-Nov-2012 06:14

AviZ:
freitasm:
AviZ: it also seems a tad weird that when i rang my new provider apparently yesterday at 10:45am someone rang up and canceled my provision, they told me it was at the customers request. abit ironic if you ask me.

I think you meant to say "coincidental" as in there's not much irony in a cancelled request...

Perhaps the new provider read the problems here on Geekzone and decided that until the line is fixed there is not much use making a connection live?

;)

now why would telecom do that?

I was going to spell it out but thought the emoticon was giving away. I see it didn't hit, so I will write it out...

My post was sarcastic. A joke. It was probably clear to everyone but not to you, so here it is. A joke.

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hamish225

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#711013 2-Nov-2012 15:20

if all else fails move house?

*Insert big spe*dtest result here*

savag3

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#711102 2-Nov-2012 19:19

Just reading Snap's Terms of Service. It appears that they might have some legal issues with this cancellation:
The only provisions allowing them to cancel a contract are:

3. We can terminate the provision of any service to you with thirty days written notice if a third party service provider or carrier does anything that prevents us from supplying that service to you on a commercially viable basis.

4. We can terminate this agreement, or the provision of any service to you immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect of misleading information to us.

Quite interesting.

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AviZ

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Master Geek
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#711104 2-Nov-2012 19:24

savag3: Just reading Snap's Terms of Service. It appears that they might have some legal issues with this cancellation:
The only provisions allowing them to cancel a contract are:
3. We can terminate the provision of any service to you with thirty days written notice if a third party service provider or carrier does anything that prevents us from supplying that service to you on a commercially viable basis.

4. We can terminate this agreement, or the provision of any service to you immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect of misleading information to us.

Quite interesting.

yes well with being a customer for 3 years, i had done nothing wrong by the TOS. certainly no written notice outlining such issues. more to the point i was also $40 or so in credit

AviZ

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Master Geek
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#711106 2-Nov-2012 19:27

just cos someone rings up everytime theres a internet issue isnt really mean to just say go away youve got 7 days to leave.

ahmad

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#711116 2-Nov-2012 19:56

Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

AviZ

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Master Geek
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#711119 2-Nov-2012 19:59

im still waiting for a real answer from them, even tho i invited the management team to call me but i got passed on to nick whom again was nasty.

btw the line has been fixed. faulty crimps at the box on the street.

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#711122 2-Nov-2012 20:02

ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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ahmad

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#711124 2-Nov-2012 20:04

Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N

There isn't even a "we can't discuss this publicly but if you DM us we can look into this further for you" invitation.

Talkiet

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#711126 2-Nov-2012 20:09

ahmad:
Talkiet:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

It's not interesting or surprising at all... Snap, as a professional company KNOW they can't post anything about this issue publicly.

Unfortunately we're absolutely stuck with only hearing one side of this story.

Cheers - N

There isn't even a "we can't discuss this publicly but if you DM us we can look into this further for you" invitation.

I disagree. In this case I believe Snap are doing the right thing about not entering into an online discussion at all. That is my personal opinion.

I don't believe there's anything suspicious about them not posting in this thread, and I certainly don't think that it isn't a "good look".

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

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#711159 2-Nov-2012 22:01

ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

As Talkiet said, SNAP cannot and will not issue any public statement. Anything they say now could rightly be used as evidence of breach of privacy.

We are stuck with one side of the story - sadly one side I do not believe is the whole story,

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AviZ

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Master Geek
Inactive user

#711163 2-Nov-2012 22:07

freitasm:
ahmad: Find it quite interesting that Snap have remained quiet on this one. I thought they were a pretty good ISP but even if AviZ is deluded here and Snap doesn't want to argue about it publicly, it doesn't seem a good look to not post any single post.

As Talkiet said, SNAP cannot and will not issue any public statement. Anything they say now could rightly be used as evidence of breach of privacy.

We are stuck with one side of the story - sadly one side I do not believe is the whole story,

what is there not to believe.

ringing up complaining about line issues and speeds, comparing snaps service with the other 2 lines in the house, failing to get a tech.

this is why snap just said we dont want to deal with you anymore.

easy to get rid of a customer rather than actually help the customer and give pointers

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