[Snap] [Snap] International connectivity

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#987974 15-Feb-2014 20:13

Just tried youtube, seems fine in 1080p.

dan

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#987984 15-Feb-2014 20:48

ive had a half a dozen pages ive had to reload over last few days, which is unusual

some mediaportal logs from my htpc shows quite a few "remote name could not be resolved" starting from the 12th Feb

seems like there is a issue

7390 VDSL w/ IPv6 disabled, 6.03 firmware.

hio77

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#987985 15-Feb-2014 20:49

dan: ive had a half a dozen pages ive had to reload over last few days, which is unusual

some mediaportal logs from my htpc shows quite a few "remote name could not be resolved" starting from the 12th Feb

seems like there is a issue

7390 VDSL w/ IPv6 disabled, 6.03 firmware.

hm, new firmware turned out alright for your vdsl?

dns resolution issues seem to be riffle right now..

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RalphFromSnap

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#987987 15-Feb-2014 20:53

Hi All,

We currently have the DNS issues under investigation, to help out can you advise if you are using the Fritz box as your DNS server (although we note that customers without the Fritz box are also seeing these issues, which pretty much rules out the the Fritz box)

Can you also try and set your name servers manually in the device you are having issues with to ns2.snap.net.nz (202.37.101.2) and ns3.snap.net.nz (202.37.101.3) and see if you still have the same issues.

Also when reporting the problem can you let us know your location and if you are on DSL or Fibre.

Thanks,
TheRalph

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dan

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#987988 15-Feb-2014 20:54

hio77:
hm, new firmware turned out alright for your vdsl?

dns resolution issues seem to be riffle right now..

Im on a Ikanos cabinet, 6.03 works just fine for me,

hio77

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#987989 15-Feb-2014 20:55

RalphFromSnap: Hi All,

We currently have the DNS issues under investigation, to help out can you advise if you are using the Fritz box as your DNS server (although we note that customers without the Fritz box are also seeing these issues, which pretty much rules out the the Fritz box)

Can you also try and set your name servers to ns1.snap.net.nz (202.37.101.2) and ns3.snap.net.nz (202.37.101.3) and see if you still have the same issues.

Also when reporting the problem can you let us know your location and if you are on DSL or Fibre.

Thanks,
TheRalph

auckland, VDSL, using the fritz on auto configured nameservers, changing nameservers over now. (or most probably simply forcing it)

will see how it goes.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

hio77

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#987990 15-Feb-2014 20:56

dan:
hio77:
hm, new firmware turned out alright for your vdsl?

dns resolution issues seem to be riffle right now..

Im on a Ikanos cabinet, 6.03 works just fine for me,

no odd syncs, or stats being given out? did you go to 6.03 from 5.22 or 5.51?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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jarledb

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#987991 15-Feb-2014 20:56

jasonh: For now I am going to move to open dns. Problem is I havent been able to access it to get set up details because of these problems.

Having the same problem and think I will join you.

OpenDNS has the following DNS servers:

208.67.222.222
208.67.220.220

You know Google have their own as well?

8.8.8.8
8.8.4.4

Good to remember if you need DNS somewhere and need to pull the ips out of the hat.

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dan

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#987993 15-Feb-2014 20:58

RalphFromSnap: Hi All,

We currently have the DNS issues under investigation, to help out can you advise if you are using the Fritz box as your DNS server (although we note that customers without the Fritz box are also seeing these issues, which pretty much rules out the the Fritz box)

Can you also try and set your name servers manually in the device you are having issues with to ns2.snap.net.nz (202.37.101.2) and ns3.snap.net.nz (202.37.101.3) and see if you still have the same issues.

Also when reporting the problem can you let us know your location and if you are on DSL or Fibre.

Thanks,
TheRalph

Not using Fritz as DNS, was using manually configured DNS - 203.37.101.1 and 202.37.101.2 already

Henderson, Auckland - VDSL.

RalphFromSnap

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#987994 15-Feb-2014 21:01

dan:
RalphFromSnap: Hi All,

We currently have the DNS issues under investigation, to help out can you advise if you are using the Fritz box as your DNS server (although we note that customers without the Fritz box are also seeing these issues, which pretty much rules out the the Fritz box)

Can you also try and set your name servers manually in the device you are having issues with to ns2.snap.net.nz (202.37.101.2) and ns3.snap.net.nz (202.37.101.3) and see if you still have the same issues.

Also when reporting the problem can you let us know your location and if you are on DSL or Fibre.

Thanks,
TheRalph

Not using Fritz as DNS, was using manually configured DNS - 203.37.101.1 and 202.37.101.2 already

Henderson, Auckland - VDSL.

Thanks - although try removing 202.37.101.1 and replacing with 202.37.101.2 and 202.37.101.3

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

dan

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#987995 15-Feb-2014 21:05

hio77:
dan:
hio77:
hm, new firmware turned out alright for your vdsl?

.

Im on a Ikanos cabinet, 6.03 works just fine for me,

no odd syncs, or stats being given out? did you go to 6.03 from 5.22 or 5.51?

nope, synced at exactly the same speed , no resyncs since it was done a week ago, errors are no different than usual, i dont have any issues with 6.03 as yet

5.22 > 6.03

hio77

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#987996 15-Feb-2014 21:07

RalphFromSnap:

Thanks - although try removing 202.37.101.1 and replacing with 202.37.101.2 and 202.37.101.3

could be the money, think primary in my fritz is .1

dan:
nope, synced at exactly the same speed , no resyncs since it was done a week ago, errors are no different than usual, i dont have any issues with 6.03 as yet

5.22 > 6.03

awesome! good to know someones not having issues with it! thanks :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

dan

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#987998 15-Feb-2014 21:09

RalphFromSnap:

Thanks - although try removing 202.37.101.1 and replacing with 202.37.101.2 and 202.37.101.3

Can do, but why is that? .1 and .2 is listed on the general settings page? its been using 1 and 2 all the snap connections ive got for customers

im referring to this page, should i change all my customers to .2 and .3. ?

http://www.snap.net.nz/support/content/1/17/en/general-settings.html

jjnz1

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#988001 15-Feb-2014 21:18

RalphFromSnap:
Thanks - although try removing 202.37.101.1 and replacing with 202.37.101.2 and 202.37.101.3

Just did that for my FritzBox on SNAP VDSL. For some strange reason, while set on 'auto' mode, it only set one dns address: 202.37.101.1.

Changed that to manual @ 202.37.101.2 and 8.8.8.8.

jasonh

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#988005 15-Feb-2014 21:25

Thanks, it did come up for me shortly afterwards. I have not had the issue since I changed it. I ahvent surfed a lot with it but I was getting the problem frequently enough to think it's gone now.

jarledb:
jasonh: For now I am going to move to open dns. Problem is I havent been able to access it to get set up details because of these problems.

Having the same problem and think I will join you.

OpenDNS has the following DNS servers:

208.67.222.222
208.67.220.220

You know Google have their own as well?

8.8.8.8
8.8.4.4

Good to remember if you need DNS somewhere and need to pull the ips out of the hat.

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