Two and a half months without internet. No end in sight.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Two and a half months without internet. No end in sight.

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sbiddle

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#1393848 24-Sep-2015 20:35

joker97: Oh dear. I would have switched to another ISP to see what they can do, long ago! Surely you cannot lose?

If the issue lines with Chorus I'm not sure how changing ISP would change anything.

Hobchild

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#1393954 24-Sep-2015 21:46

sbiddle: Well I have to do something and all the tests Chorus have done at my house have turned out fine. As far as I know 2degrees have yet to be able to connect to my modem since these issues have started. That to me indicates it is something at their end.

Aredwood: No websites work fine, some eventually load some don't. Both technicians have tried connecting their laptops and get the same results. Plus none of my devices will connect so I don't see any reason why my PC wouldn't work at somebody else's place.

Hobchild

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#1396131 28-Sep-2015 21:40

Today marks 100 days without internet. I went to the community law centre today for some advice and it looks like I'll have to take this to small claims if I want to get my money back and not get penalised for breaking my contract.

I talked to them again on Friday and the guy on the phone had thought he'd found something but couldn't fix it there and then. He was supposed to ring me today or at least the engineer who's "working" on my case was. But no surprises not a peep from either. Tomorrow I'll ring them for the last time to try to get out of my contract without being penalised. I'll post the results of that phone call.

sbiddle

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#1396154 28-Sep-2015 21:53

Hobchild: sbiddle: Well I have to do something and all the tests Chorus have done at my house have turned out fine.

You were the one who suggested other people have the same issue and that it's possibly a Chorus issue.

Hobchild

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#1396164 28-Sep-2015 22:12

And it still might be but the truth of the matter is I don't pay Chorus to supply me with internet. It's like having a guy whose supposed to mow your lawn but his mower breaks down and by all means it could be entirely the manufacturers fault but that doesn't change the fact that in the end you're going to get someone else to mow your lawns aren't you? (especially if it takes the guy three months to get his mower fixed)

And yes I understand that if it is a Chorus issue then changing ISP's won't solve a thing but at the very least I will have ruled the ISP out and Chorus can brunt the cost of reinstalling the copper to my house until they work out what is wrong.

networkn

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#1396467 29-Sep-2015 11:19

Hobchild: And it still might be but the truth of the matter is I don't pay Chorus to supply me with internet. It's like having a guy whose supposed to mow your lawn but his mower breaks down and by all means it could be entirely the manufacturers fault but that doesn't change the fact that in the end you're going to get someone else to mow your lawns aren't you? (especially if it takes the guy three months to get his mower fixed)

And yes I understand that if it is a Chorus issue then changing ISP's won't solve a thing but at the very least I will have ruled the ISP out and Chorus can brunt the cost of reinstalling the copper to my house until they work out what is wrong.

I think it's a fair call quite honestly.

I can't see 2D giving you too much grief over leaving after 100 days no internet.

if they do, raise it with management. I wouldn't relying on going down the small claims, it shouldn't take that.

Hobchild

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#1396610 29-Sep-2015 13:43

Ok I gave them a call and they are going to try a full reinstall first as they still believe it is Chorus' equipment at fault but they did ask if I wanted to continue with switching providers so I do believe if this doesn't work they will free me from my contract and if that still doesn't work well I guess Chorus will have to reinstall the copper to my place and I'll be stuck with VDSL forever. They said they'll hopefully have this job ordered in the next couple of days and I should hear from them by tomorrow. It's sad to say but I'll be pretty surprised if I do hear from them, I'm pretty sure their phones don't have buttons to call out.

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networkn

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#1396615 29-Sep-2015 13:54

Hobchild: Ok I gave them a call and they are going to try a full reinstall first as they still believe it is Chorus' equipment at fault but they did ask if I wanted to continue with switching providers so I do believe if this doesn't work they will free me from my contract and if that still doesn't work well I guess Chorus will have to reinstall the copper to my place and I'll be stuck with VDSL forever. They said they'll hopefully have this job ordered in the next couple of days and I should hear from them by tomorrow. It's sad to say but I'll be pretty surprised if I do hear from them, I'm pretty sure their phones don't have buttons to call out.

Couple of DAYS? At this stage, they should have someone on it immediately and it should be getting the appropriate attention of Chorus to get it moving at their end more quickly.

There is a point at which your case should be in front of people who care less about the cost and more about the result. That may be the case, but at the least, those people should be communicating to you directly, and often.

Hobchild

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#1398353 2-Oct-2015 00:07

Well I'm happy to say that Chorus found the fault and after a pretty agonising three months I'm finally back online. Something to do with resetting a card. Once I have a more detailed explanation I'll post it and then maybe someone with the same issue will stumble onto this thread. Meanwhile I thought I'd just leave this here.

DarkShadow

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#1398492 2-Oct-2015 09:49

Great news, please do let us know what the fault was.

JUPITER2K

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#1398497 2-Oct-2015 09:54

who is at fault?

sidefx

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#1398502 2-Oct-2015 10:00

Yeah nice one for letting us know. Seems ridiculous that it took that long for them to sort it though. So 8 days ago they were "out of options to fix it" now it's fixed; I guess "out of options" means something different to chorus, lol.

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Jase2985

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#1398505 2-Oct-2015 10:02

sidefx: Yeah nice one for letting us know. Seems ridiculous that it took that long for them to sort it though. So 8 days ago they were "out of options to fix it" now it's fixed; I guess "out of options" means something different to chorus, lol.

everything means something different to chorus

networkn

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#1398507 2-Oct-2015 10:06

If this was truly just a case of "resetting" a card, and took them 3 months to find, I'd be pretty mad right now. I'd be poking at them for a more technical description and then finding technical people to verify the validity of it.

I am VERY impressed with your patience, honestly I think I would have been screaming after a few weeks.

I would be pushing for 2D via Chorus to provide you some compensation (and no, I am not being opportunistic).

Rikkitic

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#1398532 2-Oct-2015 10:37

Congratulations. It must be such a great feeling to have finally found an answer after all this time. I have had issues like this, though nothing to the same extent, and I know how frustrating it can be and what a relief it is when the cause is identified. You do have extraordinary patience, though, maybe a valuable lesson to others in similar situations. Well done.

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