I was trying to change see what plan i was in, and found this, but it does not make sense.

 @2degreescare

@iamsammajor If you're already contracted then you don't get Prime TV for free - it is listed under addons for a special rate instead.

For those (like me) out of contract we had an option to renew our contract for 1yr of free Prime TV however don't get the $200 joining credit you would have got.

michaelmurfy:

 

@iamsammajor If you're already contracted then you don't get Prime TV for free - it is listed under addons for a special rate instead.

 

For those (like me) out of contract we had an option to renew our contract for 1yr of free Prime TV however don't get the $200 joining credit you would have got.

 

Yeah I guess that make sense for not able to get both, I think I will stick with my current plan with Netflix.

However I am experiencing significant speed drop from 7-9ish pm, and do wonder whether that has something to do with the pic I attached above.

I contacted 2D, and waiting for their reply :)

Aredwood: There doesn't seem to be anything confusing about those 2 plans. It says that you are currently getting 100/20 speeds. And the more expensive plan gives you gigabit speeds.

it says im on Unlimited Ultimate plan on top, then on under than it states my current plan is Unlimited Ultra-fast fibre. they are not aligned.

iamsammajor:

 

Aredwood: There doesn't seem to be anything confusing about those 2 plans. It says that you are currently getting 100/20 speeds. And the more expensive plan gives you gigabit speeds.

 

it says im on Unlimited Ultimate plan on top, then on under than it states my current plan is Unlimited Ultra-fast fibre. they are not aligned.

 

I finally got my email saying that my prime was ready and clicked through but it said the email had expired. So I contacted 2 degrees by phone and it was all sorted. 

But as importantly apparently there is a glitch on the website. I was open plan 100M Unlimited so signed up to commit to that for 12 Months to get the free Prime. However, apparently a "glitch" in the site caused me to be signed up to Gigabit Unlimited (the rep I spoke said I was the second person he had dealt with on this) and fair call to the customer rep- he was the one that picked up on it and brought it to my attention and he is sorting it out to remain on my current speed.

You may want to give them a call !

cshwone:

 

iamsammajor:

 

Aredwood: There doesn't seem to be anything confusing about those 2 plans. It says that you are currently getting 100/20 speeds. And the more expensive plan gives you gigabit speeds.

 

it says im on Unlimited Ultimate plan on top, then on under than it states my current plan is Unlimited Ultra-fast fibre. they are not aligned.

 

 

 

 

I finally got my email saying that my prime was ready and clicked through but it said the email had expired. So I contacted 2 degrees by phone and it was all sorted. 

 

But as importantly apparently there is a glitch on the website. I was open plan 100M Unlimited so signed up to commit to that for 12 Months to get the free Prime. However, apparently a "glitch" in the site caused me to be signed up to Gigabit Unlimited (the rep I spoke said I was the second person he had dealt with on this) and fair call to the customer rep- he was the one that picked up on it and brought it to my attention and he is sorting it out to remain on my current speed.

 

You may want to give them a call !

 

Indeed, it seems this is what was happening in my situation too. I was being lined up for a change to the gigabit plan - which is not what I wanted, or knew was happening. I'm afraid it's taken several calls and lot of being on hold to get it fixed.... but fixed it is - have just received the link email.

minigopher17:

 

Same here. Logged in 3 days ago and hit the button to renew, got the confirmation email I'm committing to 12 months that also says wait and they'll be in touch soon to activate my Prime subscription, have got nothing. How long do I wait?

 

Just as a follow up, I just got my Amazon Prime email to activate my subscription. Only took over 4 days. Not sure why it took that long, but happy I eventually got it without having to pester anyone at a call centre.

iamsammajor:

 

I was trying to change see what plan i was in, and found this, but it does not make sense.

 

 

 @2degreescare

 

 

 

Yeah, mine is the same. Since I am paying $110 and actually getting gigabit, I guess it doesn't matter.

Tracer:

 

iamsammajor:

 

I was trying to change see what plan i was in, and found this, but it does not make sense.

 

 

 @2degreescare

 

 

 

 

Yeah, mine is the same. Since I am paying $110 and actually getting gigabit, I guess it doesn't matter.

 

I am experience huge drop during peak hours tho. Is yours behaving?

My connection went live last Friday, but my dashboard shows no services.  I received the offer for Amazon, so rang up.  I was told nothing will show up until the next update on the 26th March, which I find very weird.  Doesn't look like I can sign up until then..........

I took up the 2degrees Amazon Prime offer this week - it came through within an hour.  Very happy with 2degrees on this. If you're an existing customer and near the end of your contract then I recommend that you contact them as they'll work in a good renewal offer if you ask.

Does anyone have the 2Degrees Prime video subscription working on a Fire TV? I have a Fire TV 4K configured to dns4me and since I activated the 2Degrees Prime Video offer, I have lost all listings of Prime Video content other than a tile for Grand Tour. And when I try to play that, I get an error code 5505 - to do with country settings.

I've tried various combinations of setting NZ & US addresses in my Amazon account and selecting/deselecting the Amazon Video service in dns4me, but to no avail. 

Any insights or suggestions?