Akamai Access Issues?

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#2280724 21-Jul-2019 14:22

tardtasticx: Would this also affect things like ThreeNow and TVNZ streaming? All devices at home can’t plant content in their apps unless we connect to a non 2d network (in our case we tested Vodafone 4G). We’re on 2degrees fibre in Auckland.

Are you running your own DNS, are you using ours?, have you rebooted devices and router? Happy to have the team look further, but need these things done first please.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

tardtasticx

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#2280778 21-Jul-2019 15:22

Hi Nick

Using 2degrees DNS. Have rebooted all devices (including 2d supplied fritzbox) and still same issue when using the home network. If we use 2degrees mobile data it’s fine.

If I swap to cloudflare DNS it works fine over home network straight away.

Any other info you might need that could help?

NickMack

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#2280779 21-Jul-2019 15:26

tardtasticx: Hi Nick

Using 2degrees DNS. Have rebooted all devices (including 2d supplied fritzbox) and still same issue when using the home network. If we use 2degrees mobile data it’s fine.

If I swap to cloudflare DNS it works fine over home network straight away.

Any other info you might need that could help?

Thanks Sam - Strange, could you please call Care on 0800 022022 option 9 and raise this issue, makes it easier for engineering to track.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

tardtasticx

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#2280845 21-Jul-2019 16:11

Will try to call it in again later tonight. 40mins on hold with looping music is about to drive me nuts lol.

NickMack

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#2280848 21-Jul-2019 16:12

tardtasticx:
Will try to call it in again later tonight. 40mins on hold with looping music is about to drive me nuts lol.

Thanks- Can you PM me your username / customer number please and I'll forward on.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

skiwi1

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Wannabe Geek

#2280885 21-Jul-2019 17:20

I'm also having this problem with 2degrees Fibre and have rebooted all my devices.

Cheers

Craig

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#2280895 21-Jul-2019 17:40

I am streaming ' The Chase ' now on my Panasonic TV over Fibre with no issues

NickMack

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#2280913 21-Jul-2019 17:59

Linux:
I am streaming ' The Chase ' now on my Panasonic TV over Fibre with no issues

No accounting for taste ;-)

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

turtleattacks

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#2280917 21-Jul-2019 18:25

NickMack:
Linux:
I am streaming ' The Chase ' now on my Panasonic TV over Fibre with no issues

No accounting for taste ;-)

Not that I know when the ‘Chase’ is but live TV streaming is unaffected, only Video on Demand.

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tjxp8

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#2280926 21-Jul-2019 19:02

I was able to access the sites (Steam, Humble, Microsoft) in the morning but now its not working again.

I'm using the Google's public DNS so what's the issue now???

NickMack

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#2280929 21-Jul-2019 19:21

tjxp8: I was able to access the sites (Steam, Humble, Microsoft) in the morning but now its not working again.

I'm using the Google's public DNS so what's the issue now???

Hi All,

Running the risk of people potentially saying me too for issues that may or may not be related. Please log a ticket with customer care (0800 022 022 ,Option 9) so we can track issues and enable smooth and focused troubleshooting.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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tjxp8

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#2280966 21-Jul-2019 20:55

On hold for 45 mins still no one picking up.

Yesterday I gave up after 30 mins, waiting time is getting worst.

80 mins and still on hold.... is anyone there? lol

Oblivian

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#2281011 21-Jul-2019 21:39

tjxp8: On hold for 45 mins still no one picking up. Yesterday I gave up after 30 mins, waiting time is getting worst. 80 mins and still on hold.... is anyone there? lol

4+ people in here who can't get a fix.. multiply that by everyone else possibly experiencing it in the wild ;)

NickMack

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#2281012 21-Jul-2019 21:46

Oblivian:
tjxp8: On hold for 45 mins still no one picking up. Yesterday I gave up after 30 mins, waiting time is getting worst. 80 mins and still on hold.... is anyone there? lol

4+ people in here who can't get a fix.. multiply that by everyone else possibly experiencing it in the wild ;)

Meeting 1st thing already organised to discuss with the appropriate teams, I'll update after that. Any issues raised are being actively investigated to resolve, discount or not..

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SamF

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#2281015 21-Jul-2019 21:54

While I can understand the frustration of waiting on hold for L1 support, I for one highly appreciate this direct and very responsive line of communication to the 2D network team, not to mention personal responses at 10pm on a Sunday evening!

I'm sure, like any company, 2D has areas they can improve on, but you won't get this kind of high-level support anywhere else, trust me!

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