[Snap] Snap IPv6 CDN and website timeouts

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap IPv6 CDN and website timeouts

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RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#996684 28-Feb-2014 21:08

Hi TheHoss,

Yes that information is not correct, and our Support desk should have referred you to logging a ticket, as at present IPv6 support is not offered over our support desk

Can you send an email to support@snap.net.nz with IPv6 in the title with a brief explanation of the issue and we will investigate.

Thanks,
TheRalph

Snap

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www.snap.net.nz

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TheHoss

36 posts

Geek

#996691 28-Feb-2014 21:16

RalphFromSnap: Hi TheHoss,

Yes that information is not correct, and our Support desk should have referred you to logging a ticket, as at present IPv6 support is not offered over our support desk

Can you send an email to support@snap.net.nz with IPv6 in the title with a brief explanation of the issue and we will investigate.

Thanks,
TheRalph

Thanks Ralph. Happy to lodge a support ticket. Will get onto this when I can. Thanks for your awesome hands-on attitude in these forums - it's always appreciated.

MattR

224 posts

Master Geek

#1002374 10-Mar-2014 20:43

I've turned IPv6 back on, but there seems to be problems with the PMTUD (https sites not working, mostly). I've set TCP MSS at my router to 1420 and it seems ok.

I've had IPv6 at Internode, and never had this problem before..

mad01

76 posts

Master Geek

#1011781 24-Mar-2014 13:52

RalphFromSnap: Hi All,

We have pushed out some updates to IPv6 on Fritz's, can you check again now and see if you are still having issues? - we managed to replicate and resolve the problem in our Lab so hopefully its all good now!

Thanks,
TheRalph

I'm a bit late to this thread but I'm having the same issue (facebook not updating on Snap wifi).

Can you please tell me how we can tell if we have received the update or not? My snap connection went live late last month so just wondering if my issue is something else.

From other forums, it seems the problem is often the MTU, I've noticed on the Fritz the default is 1280, which seems to be quite low.

From anyone with Snap/Fritz that have ipv6 enabled and their facebook app work, what MTU do you have?

Thanks

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1011788 24-Mar-2014 14:07

mad01:
RalphFromSnap: Hi All,

We have pushed out some updates to IPv6 on Fritz's, can you check again now and see if you are still having issues? - we managed to replicate and resolve the problem in our Lab so hopefully its all good now!

Thanks,
TheRalph

I'm a bit late to this thread but I'm having the same issue (facebook not updating on Snap wifi).

Can you please tell me how we can tell if we have received the update or not? My snap connection went live late last month so just wondering if my issue is something else.

From other forums, it seems the problem is often the MTU, I've noticed on the Fritz the default is 1280, which seems to be quite low.

From anyone with Snap/Fritz that have ipv6 enabled and their facebook app work, what MTU do you have?

Thanks

if you mean like so,

grayed out, then its exactly the same as mine, inwhich works perfectly..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mad01

76 posts

Master Geek

#1012418 25-Mar-2014 13:25

if you mean like so,

grayed out, then its exactly the same as mine, inwhich works perfectly..

Yes that's what I meant, thanks for sharing.

Then it's something else because it doesn't work for me.

I've followed the advice on this thread and disasbled ipv6, so it's working now.

richms

28176 posts

Uber Geek

Trusted

Lifetime subscriber

#1012430 25-Mar-2014 13:29

I have ipv6 on with my netcomm vdsl router and everything was fine last night browsing facebook and I haven't seen any network error messages from the youtube app yet.

Richard rich.ms

GoodSync

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hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1012435 25-Mar-2014 13:31

richms: I have ipv6 on with my netcomm vdsl router and everything was fine last night browsing facebook and I haven't seen any network error messages from the youtube app yet.

thats the thing, it seems to be so hit and miss...

for me, IPv6 has been perfect...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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