first time user, last time buyer

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › first time user, last time buyer

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richms

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#481142 14-Jun-2011 18:42

Teeps:
richms: When I last inquired, putting an authorization on a card required a full on merchant account, and was not possible thru a third party gateway. That means the epic task of getting PCI compliant etc.

and??

If they don't have their own processing then they cant do it, so to expect all online stores to only charge when dispatching is unreasonable.

Richard rich.ms

jbard

1377 posts

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#481143 14-Jun-2011 18:42

kiwipoet22: There is a difference between, putting a hold on the card. And charging the card.

I don't trust a online store that takes the money (charging) a full day ahead of sending it.

Mightyape one of the top online stores in NZ,

They don't charge till the day of shipment.

Apple.com

They put a hold on the card, but don't charge the card till it ships

You are wrong, i have order 3 times through mighty ape were only helf the items could be shipped the next day and the others will still 2-3 weeks away and got charged for the whole amount on the day of processing.

i also am siding with 2 degrees and think a $20 restocking fee is about average these days.

nakedmolerat

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#481144 14-Jun-2011 18:49

Teeps:
I don't think there are any rules about when a store charges, but it would seem that you're more than happy for the stores to take you for a long ride and not think it should change.

the difference between me and you is i dont need to get 'special' care. i ordered what i needs, i received it one piece as it should be. the only way to get me annoyed is if those items are broken or dead on arrival (this reminds me of western digital green drives!).

these companies have not done anything against the laws. what you 'think' should happen is not the same as how it must be done.

2degrees offers 'change your mind guarantees'. this is again not their responsibility or required in the law. consumers are not entitled to this. if you have some spare time, have a read on NZ contract law

dontpanic42

1574 posts

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#481149 14-Jun-2011 19:06

nakedmolerat:
Teeps:
I don't think there are any rules about when a store charges, but it would seem that you're more than happy for the stores to take you for a long ride and not think it should change.

the difference between me and you is i dont need to get 'special' care. i ordered what i needs, i received it one piece as it should be. the only way to get me annoyed is if those items are broken or dead on arrival (this reminds me of western digital green drives!).

these companies have not done anything against the laws. what you 'think' should happen is not the same as how it must be done.

2degrees offers 'change your mind guarantees'. this is again not their responsibility or required in the law. consumers are not entitled to this. if you have some spare time, have a read on NZ contract law

You have a valid point there.
However it's not that I expect any special care, it's just that I have never really experienced any other type of care. Maybe I have just gotten used to the practice of charge on dispatch, and have come to expect that it will happen everywhere. Obviously that is not the case.

Teeps

501 posts

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#481193 14-Jun-2011 21:16

nakedmolerat: the difference between me and you is i dont need to get 'special' care. i ordered what i needs, i received it one piece as it should be. the only way to get me annoyed is if those items are broken or dead on arrival (this reminds me of western digital green drives!).

these companies have not done anything against the laws. what you 'think' should happen is not the same as how it must be done.

2degrees offers 'change your mind guarantees'. this is again not their responsibility or required in the law. consumers are not entitled to this. if you have some spare time, have a read on NZ contract law

I can't remember requesting 'special' treatment, that would imply I wanted something different to others, I don't want that at all. What I would like is to hear they are abiding by their own claims. After all it's not even me who's had this transaction with 2degrees, but maybe you missed that in your desire to attack!?

Also the issue isn't with what I expect a retailer to do, but in this situation what 2degrees say they will do in their T&C. If they said in their T&C that once you pressed the buy button that was it, theres no turning back there would be no issue as they had stated their position plain and simple in black and white, but they don't, they give a change of mind guarantee and also say you can call them to attempt to make a change or cancel your order which they will do as long as the order is not processed. They also claim that they don’t consider any order to be accepted until they’ve processed your payment and sent out the things you bought.

From these statements it is acceptable for a customer who has placed an order later Saturday afternoon to call on a Sunday and request them to stand by their words. Now if the item had been dispatched before Sunday morning their inability to cancel the order would be acceptable, but as has been shown, the payment wasn't processed until after the phone call and the item not dispatched until over 28 hours later.

I cannot see why I would need to look through the NZ contract law for this transaction as 2degrees actually state their own terms and condition of purchase, they tell you what they expect of you and what you can expect of them. By them making their statement they have offered that service, so just because it isn't a condition of NZ contract law has no bearing on this issue.

oxnsox

1923 posts

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#481437 15-Jun-2011 13:09

kiwipoet22: .... (edit).....
i was told at the time, that they would cancel my order. and that all i had to do was fill out a change of mind form, which was sweet. i ended the call thinking that the order was canceled and that upon of sending back the change of mind form i would get the hold taken of my card.

Did you complete this step?

kiwipoet22:
i called them again at 4.10pm on sunday, to be told that they guy i talked to early that day was wrong

This should be an issue 2deg need to address, along with the fact you didn't get the dispatch email.
Most of the rest is covered by their T's & C's.

kiwipoet22

27 posts

Geek

#481439 15-Jun-2011 13:18

oxnsox:
kiwipoet22: .... (edit).....
i was told at the time, that they would cancel my order. and that all i had to do was fill out a change of mind form, which was sweet. i ended the call thinking that the order was canceled and that upon of sending back the change of mind form i would get the hold taken of my card.

Did you complete this step?

i will be later on today, when i send back both the wifi pocket and the form.
i have to send them both together

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

kiwipoet22

27 posts

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#481441 15-Jun-2011 13:22

jbard:
kiwipoet22: There is a difference between, putting a hold on the card. And charging the card.

I don't trust a online store that takes the money (charging) a full day ahead of sending it.

Mightyape one of the top online stores in NZ,

They don't charge till the day of shipment.

Apple.com

They put a hold on the card, but don't charge the card till it ships

You are wrong, i have order 3 times through mighty ape were only helf the items could be shipped the next day and the others will still 2-3 weeks away and got charged for the whole amount on the day of processing.

i also am siding with 2 degrees and think a $20 restocking fee is about average these days.

no im not right
i order from them all the time,
and if the order ships in two different shipments, they only charge for whats shipping at that time.

i know this for a fact, because it happened last week.
so your wrong in this case

and with the restocking, fee i was not against it, and i was not trying to get out of paying it.
my issue was, and you would know this if you took the time to read all of the facts
was that i placed a order canceled it on a sunday, the did not cancel it for whatever reason.
and then charged me a day ahead of shipping,
my issue was with their ordering system, as it seemed like it was broken.

SpookyAwol

626 posts

Ultimate Geek

#481467 15-Jun-2011 14:02

Whenever I have bought something online, the CC processing goes ahead immediately. Its the way retailers guarantee the card and the funds. Shipping can be handled by so many different people and systems (eg outside providers) that the process is hard to stop.

Email isnt, and never has been a reliable source of receipt due to many factors (including your own spam / provider)

I hope it gets sorted to your satisfaction, but it sounds like they did what they could and what they are should as responsible retailers. Imagine if you had bought the item off shore......

kiwipoet22

27 posts

Geek

#481746 16-Jun-2011 10:11

SpookyAwol:
I hope it gets sorted to your satisfaction, but it sounds like they did what they could and what they are should as responsible retailers. Imagine if you had bought the item off shore......

yes thank you,
it has been sorted.

2degrees have been very helpful, during this.
so i would like to say thank you to them.

Batman

Mad Scientist
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#481758 16-Jun-2011 10:30

yes of course it will, as it has been escalated to the net for the world to see - must show a positive outcome for the customer ...

but as we all can now understand, reversing an order in a major company may not be as simple as ordering the thing ...

well done 2D!!!

Teeps

501 posts

Ultimate Geek

#481767 16-Jun-2011 10:49

That's great news. I'm pleased for you and pleased 2degrees has happy customers again :)

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