Prepaid data packs not auto renewing - fixed - but double check it auto renews

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Prepaid data packs not auto renewing - fixed - but double check it auto renews

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NZSimplicity

135 posts

Master Geek

#560642 22-Dec-2011 11:41

Not being able to rely on an automated system is a real pain, but luckily I have a dual sim smart phone, and I have just cancelled txt and data packs (for now) with 2 Degrees and taken the telecom $20 value pack which gives me the 200mb of data I need with 1000 txts.
Once this mess gets sorted out I may switch back, but to me, at present telecom value pack is a lot better deal than the 2 degrees $19 value pack, as the biggest thing I use is data, so having the heaps of txts and voice that's in the 2 degrees pack is a waste to me, so at present 2 degrees is just in my phone for a backup.
We should not have to micro manage our accounts the way that some of us were/are doing, we should be able to rely on the service that is offered and trust it is not going to fall over like it is doing.
Just my 2c worth :)

bazzer

3438 posts

Uber Geek

Trusted

#567282 11-Jan-2012 11:15

2DegreesCare:
shk292: Well that sucks. looks like I'll another protracted session with customer care to get the $6 back.

Thanks for putting me right

PM your number and I'll get it reversed out. Please include your DOB and address for authentication, thanks.

^POB

I had the same problem today. Rang CS and they said they'd get it sorted within the next 24-48 hours. If I run into any problems, I'll send you a PM.

bazzer

3438 posts

Uber Geek

Trusted

#567771 12-Jan-2012 10:05

bazzer:
2DegreesCare:
shk292: Well that sucks. looks like I'll another protracted session with customer care to get the $6 back.

Thanks for putting me right

PM your number and I'll get it reversed out. Please include your DOB and address for authentication, thanks.

^POB

I had the same problem today. Rang CS and they said they'd get it sorted within the next 24-48 hours. If I run into any problems, I'll send you a PM.

Sorted today. It's not ideal but at least it was remedied quickly and easily. I guess I'll leave the autorenew active and just keep an eye on when it renews to check it doesn't do it twice. Any idea when this "intermittent" problem will be fixed?

SaltyNZ

8218 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#567825 12-Jan-2012 11:47

bazzer: Any idea when this "intermittent" problem will be fixed?

Let me just say that it's one of the trickier ones I have been involved with.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wongtop

563 posts

Ultimate Geek

#572533 23-Jan-2012 21:33

Yay! Appears to have autorenewed correctly this month!

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#572704 24-Jan-2012 12:46

wongtop: Yay! Appears to have autorenewed correctly this month!

Excellent! Thanks for the heads up, I can see there were no active sessions running at the time which can prevent the packs auto-renewing.

We advise customers to check their balance in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login - and top-up prior to the expiry date to make sure they have enough credit. Closing any open data sessions or apps that maybe running for a brief period on expiry will allow the pack to auto-renew.

Cheers!
^POB

doublehell

110 posts

Master Geek

#581496 14-Feb-2012 18:50

My 50MB data pack autorenewed twice this morning, resulting in a double billing. In the past it either didn't renew at all, resulting in casual data charges, or renewed correctly. Basically a crap shoot. I'm surprised the bugs still haven't been fixed.

I wish the auto renew settings were sticky, and not re-enable itself each time a data pack is purchased.

Called customer support as soon as it double renewed, but they still haven't reversed the charge and unwanted data pack. Will give them 48 hours, but I'm not holding my breath.

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