[Snap] 7 days termination

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] 7 days termination

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

3946 posts

Uber Geek

Trusted

Lifetime subscriber

#711571 3-Nov-2012 23:34

ahmad: I really mean you guys need to get a room.

or a perm...

Beavis

159 posts

Master Geek

#711573 3-Nov-2012 23:43

This whole discussion is going no where. Can someone from Snap make a comment? To me your silence is speaking volumes... But then I have worked for big companies and know how sometimes things fall thru the cracks...
And of course clients like to leave out details, why let the details get in the way of a good story/moan? Give us the other side or this is all pointless speculation.

Talkiet

4792 posts

Uber Geek

Trusted

#711575 3-Nov-2012 23:47

Beavis: This whole discussion is going no where. Can someone from Snap make a comment? To me your silence is speaking volumes... But then I have worked for big companies and know how sometimes things fall thru the cracks...
And of course clients like to leave out details, why let the details get in the way of a good story/moan? Give us the other side or this is all pointless speculation.

No no no no no no no

Read the responses by some of the more senior and informed members of the community here...

Snap are almost certainly unable to comment on this topic as it would mean publicly disclosing private information about one of their customers (or ex customers). This would get them in hot water.

They are doing the RIGHT THING by not participating in this discussion, no matter how much they probably want to give their side of the story.

Moaning about them not giving private details about a customer issue is even more pointless than the speculation :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

johny99

495 posts

Ultimate Geek
Inactive user

#711631 4-Nov-2012 09:52

sorry if i missed this point but how did you establish the crimps were faulty?

insane

3236 posts

Uber Geek

ID Verified

Trusted

#711802 4-Nov-2012 15:58

So to sum this all up it sounds like this happened.

Customer has problem, and complains to ISP
ISP suggests to get a Tech out and informs customer of potential no fault found costs
Customer chooses not to get tech and continues to complain to ISP
ISP says there is nothing more they can do without getting a tech
Customer complains more
ISP asks customer to leave as they have reached a dead end.
ISP submits broadband cancellation
Customer looks to damage ISPs reputation by posting a one sided story online.
Customer agrees to get a tech out
Customer signes up to Telecom
Tech solves the problem and service is restored
Open service order due to cancellation prevents customer from migrating to Telecom

I'm sure Telecom will send Snap a Christmas card to say thanks for fixing the issue for them ;)

AviZ

214 posts

Master Geek
Inactive user

#711806 4-Nov-2012 16:03

insane: So to sum this all up it sounds like this happened.

Customer has problem, and complains to ISP
ISP suggests to get a Tech out and informs customer of potential no fault found costs
Customer chooses not to get tech and continues to complain to ISP
ISP says there is nothing more they can do without getting a tech
Customer complains more
ISP asks customer to leave as they have reached a dead end.
ISP submits broadband cancellation
Customer looks to damage ISPs reputation by posting a one sided story online.
Customer agrees to get a tech out
Customer signes up to Telecom
Tech solves the problem and service is restored
Open service order due to cancellation prevents customer from migrating to Telecom

I'm sure Telecom will send Snap a Christmas card to say thanks for fixing the issue for them ;)

you pretty much summed it up, however there was still no reason to terminate my connection.

only cos someone at snap got sick of me.

wasnt just that issue complained about,

throughput issues
lower sync/speed rates from the other 2 lines

my line rate was 1100 somthing, when slingshot and farmsides lines was 1700 something..

my download speed was 9.5 mbit oppsed to 12.5/13 mbit on the other 2 lines

the only way i could ever get above 9.5 mbit is mess with the snr margin within the router.

2 years ago i did get 14 mbit but slowly got slower over time.

ahmad

1937 posts

Uber Geek
Inactive user

#711851 4-Nov-2012 18:08

AviZ thanks for allowing us to play "Guess what happened?".

It was really fun and I'm glad someone managed to solve the puzzle with the clues you gave us.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

mjb

996 posts

Ultimate Geek

Trusted

#711864 4-Nov-2012 19:10

AviZ: you pretty much summed it up, however there was still no reason to terminate my connection.

only cos someone at snap got sick of me.

To be honest, even with your one-sided telling of the story, I don't actually understand what you're complaining about. I can completely understand Snap! asking you to move on, as you were not being reasonable with respects to fault finding.

I'd suggest that Snap! initiated your disconnection, as if they didn't, you'd probably stay with the status quo, which is not solving their problem.

contentsofsignaturemaysettleduringshipping

AviZ

214 posts

Master Geek
Inactive user

#711890 4-Nov-2012 20:26

yep dont tell me im the only one the calls them when the internet goes down, hell is that why they are open 24/7 just to support me?

Talkiet

4792 posts

Uber Geek

Trusted

#711893 4-Nov-2012 20:35

It actually appears you were calling them about only getting 9.5mbit when 2 other lines coming into the same building were getting 12.5/13mbit... (From your own post above)

Without demeaning the problem, or the impact on you - I would suggest that most, if not all, other callers would have had more pressing issues.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#711904 4-Nov-2012 21:09

AviZ: yep dont tell me im the only one the calls them when the internet goes down, hell is that why they are open 24/7 just to support me?

AviZ, i spoke to Snap CEO. You are the only customer they have.. If you move, they will have to close their call centre.

johnr

19282 posts

Uber Geek
Inactive user

#711919 4-Nov-2012 21:30

nakedmolerat:
AviZ: yep dont tell me im the only one the calls them when the internet goes down, hell is that why they are open 24/7 just to support me?

AviZ, i spoke to Snap CEO. You are the only customer they have.. If you move, they will have to close their call centre.

lol sounds lay they may need to lay off 50% of the staff

quakeguy

111 posts

Master Geek

Trusted

#713156 6-Nov-2012 21:05

Snap is legally prevented from making a comment on a user's situation in a public forum.

“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.

johnr

19282 posts

Uber Geek
Inactive user

#713159 6-Nov-2012 21:09

quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.

Not if the customer gives permission,

AviZ

214 posts

Master Geek
Inactive user

#713160 6-Nov-2012 21:10

quakeguy: Snap is legally prevented from making a comment on a user's situation in a public forum.

thats cos only 2 people know about this and that is nick and sam.

upon ringing up today to get the money i was promised back etc, i asked why.

all i was told i had rang up 200 times, my reply was 200 time over? 3 years lol

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9