[Snap] New site and UFB plans

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534 posts

Ultimate Geek

Trusted

#1353725 28-Jul-2015 19:45

I think I could up my current UFB plan to 200/200, pay the same and drop the phone number but it is not clear on the website.

The signup for the $89 plan has the options of saying no thanks to phone during UFB signup, does this mean we can remove an existing phone service with the snap plan we are already on and then upgrade the speed?

Connecting to UFB? Go with Bigpipe and use this link for free credit!

ioquatix

50 posts

Geek

#1353736 28-Jul-2015 19:51

It looks like to use the new plans you HAVE to buy a new modem even if you have an existing one. I got told this was because of support reasons, but this has never been a problem in the past and my existing modem negotiates a faster connection speed than anything else I've tried. They told me I just need to keep the modem on site for diagnostics!?

Digging the new prices but saving $5 a month only to pay ~$160 for a modem is pretty annoying.

Shock

534 posts

Ultimate Geek

Trusted

#1353746 28-Jul-2015 19:59

ioquatix: It looks like to use the new plans you HAVE to buy a new modem even if you have an existing one. I got told this was because of support reasons, but this has never been a problem in the past and my existing modem negotiates a faster connection speed than anything else I've tried. They told me I just need to keep the modem on site for diagnostics!?

Digging the new prices but saving $5 a month only to pay ~$160 for a modem is pretty annoying.

I really really hope that is not true.

Connecting to UFB? Go with Bigpipe and use this link for free credit!

vexxxboy

4243 posts

Uber Geek

#1353749 28-Jul-2015 20:02

Shock:
ioquatix: It looks like to use the new plans you HAVE to buy a new modem even if you have an existing one. I got told this was because of support reasons, but this has never been a problem in the past and my existing modem negotiates a faster connection speed than anything else I've tried. They told me I just need to keep the modem on site for diagnostics!?

Digging the new prices but saving $5 a month only to pay ~$160 for a modem is pretty annoying.

I really really hope that is not true.

From the FAQ in the email from them.

Q: Do I need a new 2degrees Modem if I change to a new 2degrees Broadband Plan?
A: If you have a Snap supplied modem that is less than 4 years old, there is no need for a new modem. If you use a modem that wasn’t supplied by Snap or is dated, then you’ll need to purchase a new 2degrees Modem for $149 on a no term contract, or one will be included on a new 12 month contract.

Common sense is not as common as you think.

ioquatix

50 posts

Geek

#1353759 28-Jul-2015 20:09

> I really really hope that is not true.

Personally, I don't mind the fact that they've changed - more power to them - I equally have the power to change (never buy into 12 month contracts!) - but the problem I have is how obnoxious it is to force stuff you don't need. Let's face it, more ADSL modems is not good for the oceans or forests - just saying.

n4

959 posts

Ultimate Geek

#1353761 28-Jul-2015 20:12

SCM:
lxsw20: If you're call levels are that low, why not just use your mobile?

Snap Phone Plus is free with the plan I'm on, if I use mobile the call would cost and you are assuming I have a mobile....

If this is a deal breaker then sign up for a free 2talk line (including 10 mins local calling) and the new 2 degrees plan and save $10. Win.

I used a 2talk line to test my Fritz modem with my Dect cordless phone and it worked fine.

Samsung Note20 Ultra, on 2degrees

n4

959 posts

Ultimate Geek

#1353767 28-Jul-2015 20:15

ioquatix: > I really really hope that is not true.

Personally, I don't mind the fact that they've changed - more power to them - I equally have the power to change (never buy into 12 month contracts!) - but the problem I have is how obnoxious it is to force stuff you don't need. Let's face it, more ADSL modems is not good for the oceans or forests - just saying.

I think we've established this is not true. I should note in passing that the Fritz 7490 modem is quite good, gig ports, ac wireless and built in dect.

Samsung Note20 Ultra, on 2degrees

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ioquatix

50 posts

Geek

#1353777 28-Jul-2015 20:29

n4:
ioquatix: > I really really hope that is not true.

Personally, I don't mind the fact that they've changed - more power to them - I equally have the power to change (never buy into 12 month contracts!) - but the problem I have is how obnoxious it is to force stuff you don't need. Let's face it, more ADSL modems is not good for the oceans or forests - just saying.

I think we've established this is not true. I should note in passing that the Fritz 7490 modem is quite good, gig ports, ac wireless and built in dect.

It's right there in their FAQ, the told me over the phone too! I have a 24 port AT9000 gig switch! I have several AC base stations already! I don't need more crap in my house :) I've never seen anything negotiate a line speed faster than the RTA1320v6 - I've bought and installed about 6 of these modems over the past 6 years. It also has a telnet console so you can tweak the noise margins. It's awesome. I get approximately 30% faster connection speed than anything else, rock solid reliable.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1353837 28-Jul-2015 21:17

bbunnys: So im a current Snap customer and got the email about change. It states you can change to a new plan after 3rd August. So guessing I cant before then?

I do have the change plan option in my account section but when I try get a message saying I have two phone numbers at my address. No idea what that means as have been on Snap fiber for last two years.

Hi bbunnys

That doesn't sound right. CAn you please DM me your account details and I'll get one of the team to take a look.

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1353843 28-Jul-2015 21:24

Shock: I think I could up my current UFB plan to 200/200, pay the same and drop the phone number but it is not clear on the website.

The signup for the $89 plan has the options of saying no thanks to phone during UFB signup, does this mean we can remove an existing phone service with the snap plan we are already on and then upgrade the speed?

Hi Shock

If you're already on a Snap plan then you can change plans via Your 2degrees (self care portal). If you select a new UFB broadband only option this will drop the voice service, and you can then add one of the Speed Boosters to get you to 200/200 if that's what you're after. Pricing for that service would be $139/m ($89 base plan plus $50 Speed Boost) assuming you're wanting Unlimited. And you'd get Neon on us for 6 months.

Hope this helps.

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

ajw

1932 posts

Uber Geek

#1353845 28-Jul-2015 21:26

n4:
SCM:
lxsw20: If you're call levels are that low, why not just use your mobile?

Snap Phone Plus is free with the plan I'm on, if I use mobile the call would cost and you are assuming I have a mobile....

If this is a deal breaker then sign up for a free 2talk line (including 10 mins local calling) and the new 2 degrees plan and save $10. Win.

I used a 2talk line to test my Fritz modem with my Dect cordless phone and it worked fine.

Better still go with big pipe or myrepublic.

bbunnys

321 posts

Ultimate Geek

#1353848 28-Jul-2015 21:29

RalphFromSnap:
bbunnys: So im a current Snap customer and got the email about change. It states you can change to a new plan after 3rd August. So guessing I cant before then?

I do have the change plan option in my account section but when I try get a message saying I have two phone numbers at my address. No idea what that means as have been on Snap fiber for last two years.

Hi bbunnys

That doesn't sound right. CAn you please DM me your account details and I'll get one of the team to take a look.

Cheers
Ralph

Done

Ledgy

92 posts

Master Geek

#1353859 28-Jul-2015 21:47

OK i'm still confused about the new plans. Is there any savings here really? I've gone to the my2dgrees & does have 2 options on a plan but didn't want to go any further as I think my current plan might be better. It may also look like a speed drop to what I have unless you addon.

I know my plan is not of the norm because of past upgrades but snap had been very good to me. Anyway i have Fibre broadband 100 down & 30 up i think. 130gb month, Fritzbox 7490 with phone + $10 nz unlimited calling so all up I am paying $95 per month. I noticed about the increased $15 unlimited nz/oz calling. Not interested in calling Oz but $15? I only have a prepay 2degrees mobile ($19 combo per month).

Is there a saving to be had here or should I stay where I am?

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1353867 28-Jul-2015 21:52

Huntakillaz: Hey Ralph!

Will 2 degrees be offering and package like Vodafone has where you can best mate to a mobile for $6 or they have included in their home phone plans "BestMates for home phone" where you can have upto 5 cellphones??

Currently compared to 2D's new plans, its cheaper for me to have a Vodafone account with HP bestmated with 5x 2 degrees mobiles (prepays), rather than having everything with 2D

Hi Huntakillaz

I'll need to get an update from the product guys on this one, but I don't think its on the roadmap for a while yet.

Just remember to check out Vodafone's broadband performance via the monthly Truenet reports, maybe paying a few extra dollars for the phone services froom 2degrees/Snap might be worth it ;)

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

bnr034

50 posts

Geek

#1353899 28-Jul-2015 22:11

Is there going to be any traffic management with these new 2Degrees plans?

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