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334 posts

Ultimate Geek
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Topic # 113383 15-Jan-2013 15:03
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Firstly I’m having a rant; I have thought about this for a while, I’ve been with Orcon since 2004 and love the idea of VOIP it’s the future but after getting grief from my better half numerous times about the quality of the phone connections ringing up and logging issues but I still have phone QOS (Quality of Service) issues.  I have to say Genius in its current implementation I feel has issues.

OK connection speed may not be the best 14000 down and 1000 ‘ish up, I’m  going to rewire with Cat5 / 6 to squeeze some more out, but from what I have seen in these forums it should be fast enough.

We have issues that include the following:
  • Phone Echo’s, you can hear yourself talking a ¼ to ½ a second after you have said something this is very disconcerting.
  • Lost Words – you hear every second word or even whole sentences it makes it very hard to listen to people. Also noisy environment can also cause dropouts – I think this is some form of post processing this could be liked together.
  • Android talk – seems the system auto adjusts to the point that calls sound you’re listening to a Robot. (On a good day the Quality can be great much clearer than Analogue)
  • Lost connections – calling home I just get through to Voicemail even when we are at home, self-diagnostics suggest this could be that we have not ended the call on the phone by pushing the disconnect button from a previous call this is intermittent but really annoying, as we have missed calls.
  • Volume issues – Where the call fades out while talking / listening to someone it comes back. 
I can see that these are issues that can be network related just Google them, after I have completed my rewiring there will be no grey area.

Now my second area of grief, I moved from the 200GB plan to the unlimited plan not for Internet but for the free national calls now at peak time the internet gets slow. The 200GB plan was great, plus downloads can be disconnected.

I love what Orcon is offering but I feel that the number of new customers on the new plans is hammering the network.

Bottom line is that after a number of years if I cannot get at least the phone working reliably I’m going to have to change provider.

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Fully Operational
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  Reply # 745153 15-Jan-2013 15:30
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Hi,

I can see that you've already got a ticket open and it's with our assurance team.

Voice quality should be excellent on our Genius service and the problems you're experiencing indicate there may be a fault affecting your service.

I'll make sure Assurance are aware that you've been having voice problems and look into it with you once the connection has been restored.

Please let me know if I can be of further assistance.

Regards



Dan

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  Reply # 745179 15-Jan-2013 15:55
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Wow, that voice performance is intolerable.

My Genius on UFB gives excellent voice quality.

Hope Dan sorts it for you.

 
 
 
 


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  Reply # 745187 15-Jan-2013 16:14
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high fidelity VOIP codecs like g.722 blow old POTS out of the water in terms of quality.







334 posts

Ultimate Geek
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  Reply # 745189 15-Jan-2013 16:19
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Thanks Dan,
If you can assist and get the voice sorted that would be great, I'll sort my end out to remove any potentual issues. I really hope this can be resolved.

Cheers
John

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  Reply # 745205 15-Jan-2013 16:35
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While on the subject..... can anything be done about the delay on calls made overseas ? I called my family in Australia over Xmas a few times, and the delay was pretty bad, and had echo as well.... local calls are generally fine (sometimes can hear echo).




XPD / Gavin / DemiseNZ

 

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334 posts

Ultimate Geek
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  Reply # 745210 15-Jan-2013 16:41
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Hi XPD, I have that issue also my better half talk to here father somtimes she will just have to end the call as its just too hard to hold a conversation.

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  Reply # 745212 15-Jan-2013 16:50
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linw: Wow, that voice performance is intolerable.

My Genius on UFB gives excellent voice quality.

Hope Dan sorts it for you.


It's worth remembering that on a EUBA0 ADSL2+ connection there is no CIR for voice, all traffic is best effort. UFB has a CIR for high priority traffic that voice can use.

ISP's have the option of using EUBA90 or EUBA180 over ADLS2+ for VoIP to deliver guaranteed bandwidth but most choose not to do so because it costs extra.

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  Reply # 745215 15-Jan-2013 16:58
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xpd: While on the subject..... can anything be done about the delay on calls made overseas ? I called my family in Australia over Xmas a few times, and the delay was pretty bad, and had echo as well.... local calls are generally fine (sometimes can hear echo).


Hi,

There will always be some delay, depending on where you're calling to, but it shouldn't make conversation difficult.  The best thing is to log a fault with the helpdesk and give examples (time & number called, preferably) so we can investigate.

Thanks!

Dan

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  Reply # 745249 15-Jan-2013 18:19
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I also have these on my Genius line

Phone Echo?s, you can hear yourself talking a 1/4 to 1/2 a second after you have said something this is very disconcerting.

Lost Words ? you hear every second word or even whole sentences it makes it very hard to listen to people. Also noisy environment can also cause dropouts ? I think this is some form of post processing this could be liked together.

Android talk ? seems the system auto adjusts to the point that calls sound you?re listening to a Robot. (On a good day the Quality can be great much clearer than Analogue)

very annoying at times

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Ultimate Geek
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  Reply # 745283 15-Jan-2013 19:37
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Do orcon offer the G729 codec? I know this is worse but with no CIR it may eleviate the situation, call will be a bit "off" (use of a better word) but a least you may be able to hold a conversation.



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Ultimate Geek
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  Reply # 745296 15-Jan-2013 20:13
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Thanks Dan, I'll look into the Orcon call logs and get a case raised re phone event times.



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Ultimate Geek
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  Reply # 745300 15-Jan-2013 20:19
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Hi Johny99,
I can see from the Router configuration that the router supports G729. Here is a snippet from the config. The Router uses the selected codecs in order.





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Ultimate Geek
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  Reply # 745301 15-Jan-2013 20:20
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  Reply # 745354 15-Jan-2013 21:57
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cheers

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  Reply # 745502 16-Jan-2013 09:34
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Thanks, Steve, for that clarification on UFB/ADSL voice quality.

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