Freeview plus TVNZ on demand not playing full episode

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Stu1

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#207877 18-Jan-2017 07:26

Hi guys has anyone else had this problem?, when I go to watch a show on tvnz on demand via free view plus it plays but won't go past the first add break.The show will always go to the main menu again. It has only stopped working recently and works fine on the 3now app. I have a Panasonic 550 bluray player. I have turned off DNS to see if that's causing issues but no joy. It works fine on laptop so must be something wrong with app. Any ideas or suggestions?

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#1705083 18-Jan-2017 10:28

I used to strike this problem occasionally too with both the TVNZ and 3Now apps (also with the Panasonic PWT550) Usually occurred during times of what I would expect were 'high use' (ie evenings) Seemed to work OK at other times of the day.

Stu1

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#1705957 19-Jan-2017 18:48

I will try it again and see if it works

Journeyman

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#1706436 20-Jan-2017 14:25

If all else fails, just contact them:

https://www.tvnz.co.nz/ondemand/contact-us

Stu1

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#1710730 27-Jan-2017 16:11

Went back to them but no reply yet

butlerboy

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#1711368 29-Jan-2017 16:01

Same issue here on my Panasonic 550. All other apps work OK, very frustrating.

Stu1

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#1711465 29-Jan-2017 20:07

me too 3now and Maori works well, called Panasonic they say its TVNiZ still no reply from their help desk, have factory reset no luck very painfull

Goosey

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#1712552 30-Jan-2017 07:05

yep, sony bravia and a couple weeks back, tried watching ondemand and got to an adbreak and it just simply gave up.... each time it was start the program again until the same ad (and try to skip it). We eventually gave up.

All my TV apps are up to date, which I think is the problem.

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Stu1

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#1712966 30-Jan-2017 20:48

i gave up ended up hooking up laptop for the wife to watch coro, will have to buy or torrent thunderbirds for the kids as cant watch it ondemand

Stu1

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#1735029 11-Mar-2017 20:56

well 3 months later still not fixed, TVNZ think they have a fix and watch this space. I would like to believe them but this is the same line they have been saying about chromecast for the last 3 years

Goosey

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#1735126 12-Mar-2017 10:59

Thanks for the update. Just last week I was thinking about this thread as my wife wanted to ultilise the built into TV FV plus and I gave her the disclaimer...it wont work well....it kept getting stuck on the stupid adverts.

Stu1

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#1735409 12-Mar-2017 20:22

Its bloody annoying really, fingers crossed it will be fixed soon

tdgeek

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#1735414 12-Mar-2017 20:30

Hopeless. The FV UI is 1990's. Panny has black screen issues on the BWT760, which I gather is when FV+ is used, or is set to be available. Now, cannot play past an ad?

Who looks after this stuff???

butlerboy

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#1735417 12-Mar-2017 20:37

Yip, I'm over it to be honest. Tried to watch simething last night for the first time in ages and stilk git kicked out at the first ad break. How long do TVNZ need to fix this problem???

butlerboy

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#1735418 12-Mar-2017 20:38

Yip, I'm over it to be honest. Tried to watch something last night for the first time in ages and still get kicked out at the first ad break. How long do TVNZ need to fix this problem???

Stu1

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#1735963 13-Mar-2017 19:32

Thats the main issue i have with freeview products no one owns the issue, Panasonic say its TVNZ. I wonder what is in the contract between freeview plus providers and freeview are there penalties for failure to deliver a service. If a bank had fault for 4 months there would be hell to pay, yes i dont pay for TVNZ directly but indirectly i do through tax.I really want to support TVNZ and local content but man they make it hard to support them.

If you add up all the complaints across all platforms that support freeview or freeview plus e.g samsung,sony, xbox,play station Panasonic for TVNZ ondemand has the whole roll out been worth it?. I wish they gave up trying to support every platform poorly or not at all and just build an Apple TV or casting function for chromecast that works

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