Freeview Fault reporting

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Gilco2

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#217848 15-Jul-2017 09:36

Cant find how to report problems. Myself and 1 other had on Freevieview facebook page about Papamoa/Tauranga TVNZ muxes audio out of sync but no reply there. I emailed TVNZ to try and find who to report fault and no reply there. So here we are 2nd day cant watch TV due to sound being 15 to 20 seconds ahead of picture. TV3 and Maori are okay. This from Kopukairua transmitter. They seem to make it so hard to report a fault. No wonder people look elsewhere

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ZollyMonsta

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#1822779 15-Jul-2017 10:43

Not sure if there are any Freeview/TVNZ staff in here.

If you PM me your email address with details I will raise with a couple of contacts. It won't be until Monday though as don't have email addresses with me.

Cheers
Grant

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

Jase2985

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#1822784 15-Jul-2017 10:51

surely if there was a widespread issue there would be more people complaining about it?

http://www.freeviewnz.tv/support/contact-us/

Gilco2

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#1822804 15-Jul-2017 11:30

Jase2985:

surely if there was a widespread issue there would be more people complaining about it?

http://www.freeviewnz.tv/support/contact-us/

I rang that number and you cant report a fault with them. You can get put through to sales advice and an installer in your area but no option to report. Neighbours have problems I know ones in Tauranga with problems but they dont know how to contact anyone. I am not going on roof to align aerial with Te Aroha to see if thats alright.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Gilco2

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#1822810 15-Jul-2017 11:53

just found something weird. Problems on both sets 1 a 2010 Sony 32inch Tv and a 2015 Samsung 32inch Tv and neighbour and friend down Hartford ave all have problems. Turned my HTPC on which has Hauppuage hvr-4400 card in it and through computer the sound is okay. Only seems to affect TVs

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

sbiddle

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#1822820 15-Jul-2017 12:26

Are you viewing the AC3 or AAC audio stream on your TV and/or HTPC? What happens when you switch between the audio streams?

Gilco2

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#1822823 15-Jul-2017 12:50

sbiddle:

Are you viewing the AC3 or AAC audio stream on your TV and/or HTPC? What happens when you switch between the audio streams?

TV is AAC and not able to change as no other option. HTPC not sure. Using Intel HDMI Audio dvd quality and kodi using direct sound. Just had a try with the other htpc as mum watching Coro st. Both using intel i5-4690k cpu no graphics card. Weird thing is NPVR wont even start any TVNZ muxes. However kodi which uses npvr client does load and works well. Not sure how to find out which audio decoder npvr is using

Edit to say with NPVR mediaworks are fine. select TV1 and only black screen no sound. right click and try to select any of the 3 options 2 english and 1 visually impaired but nothing happens. Have to press escape key to exit as cant change channels.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

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Gilco2

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#1822881 15-Jul-2017 13:59

with nothing else done on my end it is finally working again

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

B1GGLZ

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#1822945 15-Jul-2017 16:33

Gilco2:

TV is AAC and not able to change as no other option.

Well the HD channels transmit multiple audio streams and yes you can on all Freeview TVs I've seen.

You should have a button on the remote labelled Audio which allows you to select different streams just as the Subtitle button allows you to select subtitles.

Gilco2

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#1822981 15-Jul-2017 17:13

B1GGLZ:

Well the HD channels transmit multiple audio streams and yes you can on all Freeview TVs I've seen.

You should have a button on the remote labelled Audio which allows you to select different streams just as the Subtitle button allows you to select subtitles.

unfortunately my Samsung remote has no audio button apart from volume and mute. In settings and also when watching TV and press Tools button the only option for audio is He-AAC.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Gilco2

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#1822992 15-Jul-2017 18:06

I had emailed TVNZ yesterday to find who to contact. Heard nothing until now. Just received an email from TVNZ thanking me for helpful report and the problem was fixed today and email him back if still having problems

A special thank you to Zollymonsta ? for their help

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

joshhill96

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#1823497 16-Jul-2017 21:59

Hi Guys,

When I don't work for DISH TV I work on the freeview forum on behalf of Freeview contracted out. You usually see my name pop up in their feeds, if you want to nudge, give me a message on their and I can look into this as we get given email bursts on what's happening usually from network providers.