If you are in units there could also exist a good chance that the UHF Freeview channels could be blocked or used for things such as CCTV feeds etc. It's quite common in such environments that were set up before Freeview.
That's really interesting - I never imagined they'd use the same stuff - not an issue in this building it's a bit small - no cameras and stuff - only 12 or 13 units all up I think.
Is the blue light showing on the stick? Mine doesn't always reset properly at power on and I have to power off/on to get it going. Pinnacle have sold the product line off to PCTV so you may have to go there for some more ideas.
Apparently the building should be able to recieve Freeview just fine - BUT - I launched the provided software and the registration hadn't started the codec download for some reason, so talking to their helpline I got a message saying I'll get some codes to access the codecs 'soon' - maybe when they've downloaded it'll suddenly access channels...
So I got the free code for the codec - reinstalled the original software to see if the process would work - got the codec installed + scanned with both the wee antenna and the rooftop dish which is supposed to be fine for FreeView... nothing... bit lost now!
woadism: ... scanned with both the wee antenna and the rooftop dish which is supposed to be fine for FreeView... nothing... bit lost now!
You tried both an aerial and a satellite dish? Unless you have a hybrid terrestrial / satellite device only one or the other will work.
Edit: Having read back through the thread it's a DVB-T device - so connecting a (satellite) dish won't help at all. It needs to be connected to a UHF aerial.
AH! Yeah apparently the building has an aerial and satellite dish - the guy seemed a bit iffy so now I have some definite guns to go on! It sounds (because prime is hard to pick up) like it's a VHF...
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