Dish TV aerialBox T2200 Official Discussion

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631 posts

Ultimate Geek

Lifetime subscriber

#1892248 29-Oct-2017 19:35

Thats absolutely standard behaviour for this device, I have had mine over a year now, and I don't think I've had it function correctly for more than a day, I did send it back originally, but they blamed the low signal area for being the cause of the issues, so you may want to see what your signal level is like

Steve66: We bought a new T2200 to replace our TIVO :-(

I was very hopeful until the following events within a week of buying it from the Warehouse.

- While watching programme on TV1, the sound went off - only video no audio. Changed channel, but remote unresponsive. Turned off at wall and re-booted. Great.., or so I thought.

- The following day, same thing happened again open TV3, changed channel or tried to, but went to a blank screen. :(. So turn off at the wall and re-booted. Great...except that...

- The same thing happened on a number of occasions in the last few days. Also loss of picture has happened, and the ability to change channel has also happened. Frozen remote and no changes can been made at the unit.

I have seek similar remarks about the unit in other reviews (Noel Leeming website and Harvey Norman reviews).

I am hoping that I’ve got a dud unit, and will be asking for a replacement from Warehouse today or tomorrow. Then I will pressure test the unit for another 7-10 days to see if the same happens.

I would welcome anyone’s thoughts on what is causing this to happen. My poor TIVO only missed a beat a couple of times over the 5 years or so we owned it. Sigh........

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

ChocksAway

7 posts

Wannabe Geek

#1892265 29-Oct-2017 20:11

I think our fault is probably related to recordings. The sound, or picture, or lockup seem to be at the beginning or end of recordings and whilst we are watching another programme. The issue may not happen for days and I have also noticed that the box sometimes 'frees' itself up after a time and then becomes responsive.

As a matter of interest, what are your quality and signal levels?

Steve66

12 posts

Geek

#1892279 29-Oct-2017 20:30

Thanks for all your replies.
Signal strength seems around 75-79%.
We exchanged the unit at the warehouse yesterday, and we are stress testing the new unit. So far so good.
I am hopeful, and will make sure the firmware upgrades are on auto.
Fingers crossed.

Bananabob

511 posts

Ultimate Geek

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#1892280 29-Oct-2017 20:32

Steve66: Thanks for all your replies.
Signal strength seems around 75-79%.
We exchanged the unit at the warehouse yesterday, and we are stress testing the new unit. So far so good.
I am hopeful, and will make sure the firmware upgrades are on auto.
Fingers crossed.

That low signal strength could be an issue - I am sure you will need up in the 90s

ChocksAway

7 posts

Wannabe Geek

#1892282 29-Oct-2017 20:38

Don't know if it's the same in NZ, but SKY in the UK stated it was the quality that was the most important thing. You could have a very low strength with perfect reception if the quality was high.

Steve66

12 posts

Geek

#1892285 29-Oct-2017 20:45

Thanks - I thought 75-79% was okay!! Oh well, have to try and boost the signal somehow I guess. Thanks for the advice.

ChocksAway

7 posts

Wannabe Geek

#1892286 29-Oct-2017 20:47

Check what firmware you are running ATM. We didn't have this issue until earlier this year with either the last, or perhaps previous update. Others complained about losing the sound and that was apparently related to Dish making an adjustment where they recommended altering and fixing that with the audio button. That availability does not seem to be there now!

Personally (although it may be to late) I would turn off the update and see if it's OK with the firmware as installed. If not update it. My son is a programmer and he always said 'if it 'ain't broke, don't 'fix' it by doing an update that causes other issue. (MS windows!)

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ChocksAway

7 posts

Wannabe Geek

#1892289 29-Oct-2017 20:51

Not sure you do require that. We had an engineer updating the apartment block aerial and he said it was all about quality. We have 98% quality with a strength of 75%. I would just make the point this issue is releativey new. Not something that ever happened way back, so I suspect a firmware update introducing a problem. (Flippin' software developers ;-)

Jase2985

13462 posts

Uber Geek

ID Verified

Lifetime subscriber

#1892298 29-Oct-2017 21:20

our stregnth is only 65% no issues, quality is about 95-98%

cafeg

697 posts

Ultimate Geek

Trusted

#1892303 29-Oct-2017 21:48

I also noticed the signal strength on the T2200 I have was low at one stage (60%) but the quality was right up at 90%.

I had no issues with T2200 on the low signal though, it was fine.

Just to be sure I already had a powered booster from Jaycar to get the signals to the bedrooms at the other ends of our house.

Once I put the T2200 onto the powered connection the signal strength went right up to 89%.

But Tivo is still on the standard connection @ 90% strength so Tivo must have better tuners in it I guess.

cafeg

697 posts

Ultimate Geek

Trusted

#1892306 29-Oct-2017 21:58

On another note I have a (only used for a couple hours) brand new Gen 3 dish TV remote I haven't used since I got the Harmony 650 remote.

They are $35 new from DishTV, If anyone is interested they can have it for $30.

Its the smaller remote that looks like a Tivo remote and works great at any angle. Josh posted a pic in an earlier post of it.

I'm in Hamilton if anyone wants it...

joshhill96

1512 posts

Uber Geek

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#1892567 30-Oct-2017 12:50

Hi Guys

Please direct your questions directly to DISH TV, as I am no longer with the company. that includes private messages.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

bernardgbailey

150 posts

Master Geek

#1892573 30-Oct-2017 13:06

Hi Josh,

Does this mean this forum should now close?

Or does it mean you won't be moderating the content?

Many thanks Josh for your contributions; you have been a great asset over the time you have been involved.

Cheers

Bernard

joshhill96

1512 posts

Uber Geek

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#1892933 31-Oct-2017 09:29

bernardgbailey:

Hi Josh,

Does this mean this forum should now close?

Or does it mean you won't be moderating the content?

Many thanks Josh for your contributions; you have been a great asset over the time you have been involved.

Cheers

Bernard

I'll keep these open as long as they remain in use, whether Dish TV replies consistently that will be up to them.
It's been fun, i'll still be around however.

On a side note, if anyone has a job available let me know ;)

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

DishTV

27 posts

Geek

Trusted

DishTV

#1894150 2-Nov-2017 11:21

joshhill96:

Hi Guys

Please direct your questions directly to DISH TV, as I am no longer with the company. that includes private messages.

Hi All, as Josh mentioned here you are welcome to direct all questions to us directly here or please feel free to email us at Support@dishtv.co.nz or phone us on 0800DISHTV (0800347488)

Regards,

Dish TV Technologies Ltd

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