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morganbrowne

161 posts

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#273196 10-Aug-2020 08:51
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Hi Geekzone, it’s only fair to let you know if there could potentially be some disruption to your 2degrees mobile or broadband services this week. On August 11 from 10pm – 4am, and August 13 from 5am – 1pm, some of our partners are doing planned maintenance which has the potential to degrade our internet services, due to a reduction in our bandwidth for offshore traffic from NZ to Sydney.

 

Potentially, online games hosted overseas will be impacted, but services cached domestically such as Netflix, Google, YouTube etc should not be. 70% of 2degrees internet traffic is served domestically, so it is hard to predict potential impacts at this stage.

 

Thanks for understanding and sing out if you have any questions.

 

Cheers





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


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NickMack
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  #2538939 11-Aug-2020 22:17
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Hi Morgan,

 

Planned work is done all the time my upstream providers for a variety of reasons (faults, patching/port changes, optic replacement/cleaning, moving line cards etc.), the  2d network has alternative paths to route traffic in the event of this type of work (by design) while maintenance is performed - Is this piece of work something out of the ordinary, are you trying something new in terms of communication, does this work have a heighten risk compared to others etc?

 

Nick.







morganbrowne

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  #2539121 12-Aug-2020 09:07
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NickMack:

 

Hi Morgan,

 

Planned work is done all the time my upstream providers for a variety of reasons (faults, patching/port changes, optic replacement/cleaning, moving line cards etc.), the  2d network has alternative paths to route traffic in the event of this type of work (by design) while maintenance is performed - Is this piece of work something out of the ordinary, are you trying something new in terms of communication, does this work have a heighten risk compared to others etc?

 

Nick.

 

 

 

 

Hey Nick, hope you're doing well! In this instance there is the likelihood of degradation and loss of services. With this in mind, we thought it was fair to share the news on social media, our website and also here, now that I have an account :)

 

Cheers





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


NickMack
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  #2539123 12-Aug-2020 09:12
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morganbrowne:

 

NickMack:

 

Hi Morgan,

 

Planned work is done all the time my upstream providers for a variety of reasons (faults, patching/port changes, optic replacement/cleaning, moving line cards etc.), the  2d network has alternative paths to route traffic in the event of this type of work (by design) while maintenance is performed - Is this piece of work something out of the ordinary, are you trying something new in terms of communication, does this work have a heighten risk compared to others etc?

 

Nick.

 

 

 

 

Hey Nick, hope you're doing well! In this instance there is the likelihood of degradation and loss of services. With this in mind, we thought it was fair to share the news on social media, our website and also here, now that I have an account :)

 

Cheers

 

 

Thanks Morgan - I'm going well thanks - Is the impact on Trans-Tasman or localised to regions in NZ?

 

Nick.







morganbrowne

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  #2539132 12-Aug-2020 09:28
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@nickmack 

 

The impact is on Trans-Tasman, yes. Cheers





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


NickMack
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  #2539139 12-Aug-2020 09:37
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morganbrowne:

 

@nickmack 

 

The impact is on Trans-Tasman, yes. Cheers

 

 

Awesome - Does that suggest additional capacity being added to resolve the current bottle neck at peak times?

 

Nick.





morganbrowne

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  #2539147 12-Aug-2020 09:53
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NickMack:

 

morganbrowne:

 

@nickmack 

 

The impact is on Trans-Tasman, yes. Cheers

 

 

Awesome - Does that suggest additional capacity being added to resolve the current bottle neck at peak times?

 

Nick.

 

 

 

 

We are looking at additional capacity soon. In this instance it's just boring old maintenance ;) 





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


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