My 2degrees billing period was the 18th so I assumed I wasn't going to get charged for another month as my services with 2degrees have been disconnected.
2degrees insist I pay for the new month even though I was disconnected / rolled over before the billing period. Is this normal? I thought the current ISP handled all the disconnection etc and advised the old ISP? 2degrees say they have no knowledge this connection was disconnected and refuse to refund the $120 they deducted from my credit card for the period 18 Dec 15 - 18 Jan 16.
I'm already going to pay them the early disconnection fee $299 but have told them I wont authorise payment while this extra payment is in dispute.
Has anyone else had similar experiences? I guess i'll have to take them to the disputes tribunal.. not impressed with 2degrees (would have second thoughts about using their services again in the future).