Akamai Access Issues?

Forums › 2degrees › Akamai Access Issues?

SamF

1457 posts

Uber Geek

Trusted

# 252967 19-Jul-2019 14:02

Hey guys,

Anyone else having issues accessing some Akamai cached sites? eg;

- Steam - via the app or store.steampowered.com?
- Microsoft Support - support.microsoft.com

Doesn't seem to work for me on my 2D fibre connection, but does via Skinny Mobile Data.

1 | 2 | 3 | 4 | 5

Chief Trash Bandit
9816 posts

Uber Geek

Mod Emeritus

Trusted

Lifetime subscriber

# 2279655 19-Jul-2019 14:21

All good on BigPipe.

Can you ping steampowered.com ?

XPD / Gavin / DemiseNZ

Server : i5-3470s @ 3.50GHz 16GB RAM Win 10 Pro Workstation : i5-3570K @ 3.40GHz 20GB RAM RX580 4GB Win 10 Pro Console : Xbox One

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography. Now on BigPipe 100/100 and 2Talk

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

Stu

Hammered
5275 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

# 2279656 19-Jul-2019 14:21

Link fine for me just now on a 2Degrees Fibre connection.

Keep calm, and carry on posting.

evilonenz

90 posts

Master Geek

Lifetime subscriber

# 2279657 19-Jul-2019 14:23

Same issue for me on 2degrees fibre in Auckland.

They begin to load, then just get the constant spinning. Was having similar issues yesterday afternoon.

SamF

1457 posts

Uber Geek

Trusted

# 2279660 19-Jul-2019 14:29

Yes, can ping fine, but I have the same symptoms as @evilonenz.

Sometimes I get a partial page load.

Doesn't 2D run their own Akamai server? I'm trying to look it up, but Akamai.com is also having issues haha.

SamF

1457 posts

Uber Geek

Trusted

# 2279662 19-Jul-2019 14:33

Ah, if I change my DNS server to a non-2D international one it works fine, which I think proves that it's an Akamai caching issue.

@NickMack?

Stu

Hammered
5275 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

# 2279665 19-Jul-2019 14:38

Now on the laptop and both links still seem to load fine (2Degrees Fibre, Auckland). Must be intermittent, or localised?

Keep calm, and carry on posting.

SamF

1457 posts

Uber Geek

Trusted

# 2279667 19-Jul-2019 14:41

Still an issue for me.

evilonenz

90 posts

Master Geek

Lifetime subscriber

# 2279669 19-Jul-2019 14:43

Yup, this is what both pages present when using 2degrees DNS:

Pings are fine, just getting stalls when attempting to load page content (Checking via F12 - Network).

NickMack

497 posts

Ultimate Geek

Trusted

2degrees

# 2279673 19-Jul-2019 14:52

Hi All,

Got it - Team escalating to Akamai - We are commissioning new caches in Mt Eden and Forest Hill as part of our RWC preparation, we suspect Akamai hasn't quite done something correctly.

Nick.

nickmack GZ Signature

evilonenz

90 posts

Master Geek

Lifetime subscriber

# 2279675 19-Jul-2019 14:53

Thanks @NickMack!

NickMack

497 posts

Ultimate Geek

Trusted

2degrees

# 2279684 19-Jul-2019 15:18

Hiya,

The new caches should be serving up content, for those those experiencing an issue, if you can load your browser and goto support.microsoft.com. Goto Task Manager (ALT/CTL/DEL and select Task Manager), Click Performance, down the bottom select Open Resource Manager.

Select Browser (IE (IExplore.exe)/Chrome) in CPU Tab

Select Network Tab

and post the screenshot as per below, we can then confirm which cache you are hitting.