Akamai Access Issues?

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Akamai Access Issues?

SamF

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#252967 19-Jul-2019 14:02

Hey guys,

Anyone else having issues accessing some Akamai cached sites? eg;

- Steam - via the app or store.steampowered.com?
- Microsoft Support - support.microsoft.com

Doesn't seem to work for me on my 2D fibre connection, but does via Skinny Mobile Data.

1 | 2 | 3 | 4 | 5

Geek @ Coastguard NZ
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#2279655 19-Jul-2019 14:21

All good on BigPipe.

Can you ping steampowered.com ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Stu

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#2279656 19-Jul-2019 14:21

Link fine for me just now on a 2Degrees Fibre connection.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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evilonenz

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#2279657 19-Jul-2019 14:23

Same issue for me on 2degrees fibre in Auckland.

They begin to load, then just get the constant spinning. Was having similar issues yesterday afternoon.

Smokeping

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SamF

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#2279660 19-Jul-2019 14:29

Yes, can ping fine, but I have the same symptoms as @evilonenz.

Sometimes I get a partial page load.

Doesn't 2D run their own Akamai server? I'm trying to look it up, but Akamai.com is also having issues haha.

SamF

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#2279662 19-Jul-2019 14:33

Ah, if I change my DNS server to a non-2D international one it works fine, which I think proves that it's an Akamai caching issue.

@NickMack?

Stu

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#2279665 19-Jul-2019 14:38

Now on the laptop and both links still seem to load fine (2Degrees Fibre, Auckland). Must be intermittent, or localised?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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SamF

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#2279667 19-Jul-2019 14:41

Still an issue for me.

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evilonenz

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#2279669 19-Jul-2019 14:43

Yup, this is what both pages present when using 2degrees DNS:

Pings are fine, just getting stalls when attempting to load page content (Checking via F12 - Network).

Smokeping

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NickMack

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#2279673 19-Jul-2019 14:52

Hi All,

Got it - Team escalating to Akamai - We are commissioning new caches in Mt Eden and Forest Hill as part of our RWC preparation, we suspect Akamai hasn't quite done something correctly.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

evilonenz

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#2279675 19-Jul-2019 14:53

Thanks @NickMack!

Smokeping

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NickMack

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#2279684 19-Jul-2019 15:18

Hiya,

The new caches should be serving up content, for those those experiencing an issue, if you can load your browser and goto support.microsoft.com. Goto Task Manager (ALT/CTL/DEL and select Task Manager), Click Performance, down the bottom select Open Resource Manager.

Select Browser (IE (IExplore.exe)/Chrome) in CPU Tab

Select Network Tab

and post the screenshot as per below, we can then confirm which cache you are hitting.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SamF

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#2279693 19-Jul-2019 15:58

Updated: Sorry, previous shot was loading both Steam and Microsoft sites. This shot has more servers too for some reason!

evilonenz

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#2279696 19-Jul-2019 16:08

This was loading support.microsoft.com only.

Smokeping

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Quic - Use code R536299EPGOCN at checkout for free setup
Contact Energy - Use code FRTQDXB for $100 credit

NickMack

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#2279698 19-Jul-2019 16:10

Thanks Sam - Just confirming, you are using our DNS ?

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SamF

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#2279699 19-Jul-2019 16:13

NickMack:

Thanks Sam - Just confirming, you are using our DNS ?

Yes, just confirmed I'm using:

202.37.101.2
202.37.101.1

...in that order.

1 | 2 | 3 | 4 | 5

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