Wifi calling - Oppo AX5 - no 2d, but boost AU works

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Wifi calling - Oppo AX5 - no 2d, but boost AU works

deadlyllama

1264 posts

Uber Geek

Trusted

#257132 17-Sep-2019 08:57

I've got an NZ Oppo AX5 (bought from the Warehouse). As far as I can tell it should work with wi-fi calling.

With a Boost AU SIM in it, I see the wifi calling icon on whenever I'm at home.

With a 2degrees SIM in it, I've never seen the wifi calling icon in.

The phone also has a Skinny SIM in it (dual SIM phone). 2d/voda reception here (small town on SH8) is highly variable.

Edit: obviously I forgot to ask my question: should I expect 2d wifi calling to work on this phone, on a boring home network (HG659, Tenda Nova mesh Wifi in bridge mode) on which Boost AU wifi calling works?

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2318925 17-Sep-2019 09:07

Sounds likely that the firmware you have doesnt have 2d wifi calling enabled?

Does it have the toggle option for the 2d sim?

Also are you possibly roaming onto vodafone?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

SaltyNZ

8241 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2318927 17-Sep-2019 09:10

Wifi calling only works on supported models, and only with the 2degrees firmware. So I guess the question is, does that specific phone have the 2degrees firmware or generic firmware on it?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

nicmair

244 posts

Master Geek

#2318933 17-Sep-2019 09:20

SaltyNZ:

Wifi calling only works on supported models, and only with the 2degrees firmware. So I guess the question is, does that specific phone have the 2degrees firmware or generic firmware on it?

I'm not sure this is necessarily true, as I have a Chinese import (UMIDigi One Max) that definitely does not have a 2degree provided firmware, but rather a generic ASOP (albeit somewhat nobbled in ways I'm to scared to explore...) and WiFi calling works great on it. I switched to 2degrees for the same reason, poor Spark (but was on Skinny) coverage and wanted WiFi calling, but hardly use it as 2degree coverage here is perfect. Would have happily stayed with Skinny had they either had better coverage, or wifi calling....

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#2318936 17-Sep-2019 09:24

@deadlyllama Is the handset on the approved list and purchased from 2degrees or an authorised dealer?

https://www.2degreesmobile.co.nz/wificalling/

If not then no you can't expect it to work!

SaltyNZ

8241 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2318942 17-Sep-2019 09:34

nicmair:

SaltyNZ:

Wifi calling only works on supported models, and only with the 2degrees firmware. So I guess the question is, does that specific phone have the 2degrees firmware or generic firmware on it?

I'm not sure this is necessarily true, as I have a Chinese import (UMIDigi One Max) that definitely does not have a 2degree provided firmware, but rather a generic ASOP (albeit somewhat nobbled in ways I'm to scared to explore...) and WiFi calling works great on it. I switched to 2degrees for the same reason, poor Spark (but was on Skinny) coverage and wanted WiFi calling, but hardly use it as 2degree coverage here is perfect. Would have happily stayed with Skinny had they either had better coverage, or wifi calling....

Well, let me rephrase that: you can only expect it to work on officially supported models with 2degrees firmware.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

deadlyllama

1264 posts

Uber Geek

Trusted

#2319617 18-Sep-2019 10:16

It was bought from The Warehouse (i.e. not parallel imported). Do they count as an authorised dealer? I don't know if it was on display in the 2degrees area, they had to get me one from behind the counter anyway.

How can I tell if I have 2degrees firmware, and how can I get that firmware if I don't have it? The 2degrees site says something about accepting a firmware update, which I've done whenever the phone offered me firmware updates.

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#2319632 18-Sep-2019 10:24

You are making this difficult for no reason Is it on the approved list for 2degrees handsets purchased from 2degrees! (Yes)

If it's not working as expected then it must not be a 2degrees version (not running 2d firmware)

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

nicmair

244 posts

Master Geek

#2319633 18-Sep-2019 10:25

deadlyllama:

It was bought from The Warehouse (i.e. not parallel imported). Do they count as an authorised dealer? I don't know if it was on display in the 2degrees area, they had to get me one from behind the counter anyway.

How can I tell if I have 2degrees firmware, and how can I get that firmware if I don't have it? The 2degrees site says something about accepting a firmware update, which I've done whenever the phone offered me firmware updates.

the 2degree websites says that the OPPO AX5 is a supported device, so in theory should work, the link below is how to update firmware, but I would be asking 2degree before flashing the rom.

https://oppo-nz.custhelp.com/app/answers/detail/a_id/116

Have you called 2degrees and see what they say?

deadlyllama

1264 posts

Uber Geek

Trusted

#2319752 18-Sep-2019 13:20

I've made it work! Mystery solved.

I changed the preferred network type for the 2degrees SIM (only used for calling and text) from 3G/2G to 4G/3G/2G. Don't ask me how it got onto 3G/2G, I might have done something dumb, or it might have defaulted to that for a SIM not used for internet.

Within half a minute the wifi calling icon appeared. Yes, the Wifi-calling option for that SIM has been turned on in the phone config for a long long time. Maybe the phone's internal VoWifi stuff is intertwined with its VoLTE support?

I thought the phone could only do LTE on one SIM at a time but it seems to be doing LTE on both.

SaltyNZ

8241 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2319760 18-Sep-2019 13:36

deadlyllama:

Maybe the phone's internal VoWifi stuff is intertwined with its VoLTE support?

That would be annoying but it does make some sense. VoLTE and VoWifi are essentially the same service in the core (IMS). The difference is mainly in where you come into the core - from the internet via Wifi or from a trusted LTE radio network.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.